Author Directory

This listing is organized alphabetically by last name, for authors with at least one published post. Click on the author name for more information and to view the author’s posts. Learn how you can contribute to CustomerThink!

Martin Ostrovsky (2 posts)

Martin Ostrovsky is the founder and CEO of Repustate. He is passionate about AI, ML, and NLP. He is responsible for guiding the strategy and success of all Repustate products by leading the cross-functional team responsible for developing and improving them. He sets the strategy, roadmap, and feature definition for Repustate’s Global Text Analytics API, Sentiment Analysis, Deep Search, and Named Entity Recognition solutions. Martin has a bachelor’s degree in computer science from York University, Toronto. It was while completing his MBA from the Schulich School of Business, Toronto, in 2009

Sundeep Reddy Mallu (1 posts)

Sundeep Reddy Mallu is the Head of Analytics and Hiring at Gramener, which solves business problems for its clients by identifying data insights and presenting them as data stories. Sundeep advises executives at leading enterprises and NGO's on data science. He helps transform the organization through an advisory in building teams and adopting a culture of data. As TA head he drives the hunt for great data science team players, across industries and campuses, and attracts them to join Team Gramener.

Stephan Aarstol (1 posts)

Stephan Aarstol is the CEO and founder of Tower Paddle Boards, an online, manufacturer-direct brand in stand up paddle boarding. Tower Paddle Boards was invested in by Mark Cuban on ABC's "Shark Tank" and was named one of the top 10 success stories in the history of the show by Entrepreneur Magazine. Stephan is an entrepreneurial thought leader and online marketing expert.

Lisa Abbott (7 posts)

Lisa is the former Vice President of Marketing at Wootric, now InMoment. She brings a passion for the customer experience to brand building, and led marketing and customer research teams at Kraft Heinz and HanesBrands. An advocate for digital transformation, Lisa is the editor of the ebook “CX for Every Stage: How to scale your Voice of Customer program from Startup to Enterprise.” Attracting ideal customers and guiding them to success and advocacy is marketing nirvana for her.

Murad Abel (1 posts)

Murad Abel is a professor in business and professional studies. He has a doctorate and masters degree in business related fields. Prior professional employment includes labor relations, training & development, human resource management, and professional writing. At present he conducts research on employment related issues and has a number of creative works thus associated.

Roxanne Abercrombie (15 posts)

I like sugary tea, Arnold Schwarzenegger and quality copywriting. (Not necessarily in that order). You can find me at Parker Software as Online Content Manager.

Kaveh Abhari (6 posts)

Assistant Professor of MIS

John Abraham (4 posts)

John leads the Medallia Institute, which develops educational programs in customer experience best practices designed to improve organizational performance. He has worked with leading companies worldwide on their customer experience strategies and has run workshops with more than 1,500 program leaders in a variety of industries.

Yossi Abraham (7 posts)

Yossi Abraham is president of Zappix, a leading digital self-service provider transforming the user journey during contact center interactions. He holds over 20 years of experience in various managerial roles, mainly in the Telecom and IT industries. Managerial positions include general management, sales and business development, marketing, project management, and chief of staff. When he’s not working Yossi enjoys playing with his two children and reading. He highly recommends "Good to Great" (by Jim Collins) and "Who Says Elephants Can’t Dance" (by Louis Gerstner).

Doriel Abrahams (1 posts)

Doriel is the Head of US Analytics at Forter, the trust platform for digital commerce. Doriel is skilled in business strategy, data analysis, analysis, research, biology, software development, and start-ups.

Frank Abrams (3 posts)

Frank Abrams is a HR professional, career coach, and professional resume writer. He currently runs a company that offers professional cv and resume writing services for job seekers looking to further their careers. He's also the co-founder of Mock Interview, a company that provides interview training and coaching. Previously he's worked as a hiring manager and executive recruiter for Borders and Wells Fargo.

Eddie Accomando (1 posts)

Eddie has been researching human behavior/market trends for 20 years, creating unique research methodologies that reveal the reasons behind decision making and high-tech product adoption. He employs qualitative and quantitative techniques as an applied anthropologist, experienced in the management of customer/employee satisfaction programs from sale to completion. Eddie is acting as a CX XM Scientist at Qualtrics

Damien Acheson (1 posts)

Damien Acheson is the VP of Marketing for Klink, a new sales productivity platform that uses data science to enhance customer interactions and simplify the tedious process of updating a CRM system. Designed for sales leaders and operations managers, Klink bridges the gap between enterprise data, telephony, and the internet.

Amberlynn Adam (1 posts)

Blogger, Content Developer & Editor of DataCaptive Blog. Amberlynn is a Content Marketing Professional and is an integral part of DataCaptive since its inception. She holds a passion for tracking new changes in the ever-evolving business world and putting them down in the form of blogs. She also does content marketing of DataCaptive-App.

Allen Adams (1 posts)

Business Consultant and operational transformation specialist, helping leading global companies address their enterprise challenges, with focus on delivering sustainable competitive advantage and profitability. Industry/sector experience includes: Blockchain, financial services, healthcare,and media - from client, company and consulting perspectives.

Rick Adams (7 posts)

I am a Business Outcomes & Customer Success expert author, trainer, consultant, speaker & business owner with over 25 years' experience within the Technology industry, gathered from working in over 30 countries, and having trained many thousands of technology professionals in both pre- and post-sales roles. My passion lies in helping companies transform from being a supplier of products to becoming a trusted and essential business partner that provides realizable value in the form of measurable business outcomes.

Bri Adams (1 posts)

Bri Adams is Manager of Customer Success at ChurnZero, the CS company that helps subscription businesses keep customers, drive adoption and expansion, and grow their revenue. At ChurnZero, Bri leads a team of exceptional CSMs who help CS teams at leading SaaS companies reach peak performance and success. Bri speaks at leading CS industry conferences and contributes to the ChurnZero blog.

Walter Adamson (68 posts)

I help firms create optimal customer experiences by integrating social data, teams & processes with enterprise systems. The much vaunted 360-view of the customer can be a bottomless pit without a clear data strategy. I help you deliver a greatly improved customer experience starting with a "45-degree" view of the customer, fully utilising social data analytics. I clarify your objectives and what data you need to service them, and guide you to operationalise "social at scale" to consistently deliver valuable customer experience at every social touch point.

Matt Adamson (2 posts)

Matt Adamson is vice president of medical home initiatives for MEDecision, a leading provider of collaborative health management solutions. Mr. Adamson is currently responsible for defining the vision and strategy for MEDecision's medical home products and services, representing MEDecision with stakeholders interested in furthering the medical home movement in the U.S. Learn more about MEDecision at Follow the company on Twitter at @MEDecision and on Facebook at

Dave Addeo (1 posts)

Dave has over 12 years of experience in CRM with online marketing, systems integration, and real-time decision management systems. In the last 3 years with Quaero, Dave has helped customers implement real-time and offline marketing applications in the financial services, pharmaceutical, and hospitality industries across a number of channels including web, IVR, email, and direct mail.

Ian Addison (4 posts)

Ian Addison,'s account-based social selling expert has played a major role in turning Schneider and UPS into "customer-centric organizations" that focus on making the human connection and providing relevant commercial insights to drive an appetite for change. Now, he's working with supply chain, SaaS tech and professional service firms to use an account based challenger social selling approach that delivered a 3,378% ROI for Schneider and repeatable Fortune 25 wins.

Antony Adelaar (1 posts)

Antony is the Head of Product Marketing for Journey Management & CX software company inQuba. He manages global GTM for all products, which includes digital marketing, leading in-market messaging and content, and driving adoption through sales enablement. He overseas activity on four continents, largely within financial services and insurance, telecommunications, and retail. Apart from that, Antony owns a pair of running shoes, a camera, a guitar, and significant coffee brewing hardware, all of which get varying degrees of attention.

Megha Adityan (1 posts)

I work as a content writer at Vtiger CRM, an organization that provides a platform for businesses to perform various activities and strengthen customer relationships with the help of a CRM application. I write blogs on various ways organizations can leverage CRM and boost sales, marketing and customer support activities.

Jerry Adriano (1 posts)

Jerry Adriano is responsible for dramatically improving the customer lifecycle experience so that customers choose to stay with Sprint. Prior to assuming this role, Adriano was VP of Merger Integration responsible for synergy projects and integration activity for Sprint's Consumer business unit. Adriano joined Sprint in 1992 and has served in a variety of roles in Finance, Sales, and Product Management.

Himanshu Agarwal (32 posts)

Himanshu Agarwal is the Founder & CEO of a Digital Marketing firm SmartWeb. He is an online market analyst, startup strategist and a writer. He has written on several topics including content marketing and technology. When not writing or on laptop, he loves spending his time reading inspiration books and watching movies.

Abhishek Agarwal (25 posts)

Design'N'Buy has years of expertise in designing and delivering Web to Print solutions. We ensure all the aspects of web-to-print are covered and online design tools or print applications are implemented with utmost perfection to enhance user experience.

Prasant Agarwal (1 posts)

Prasant is leading the Marketing team at Softnautics. He has 15+ years of experience in developing cutting-edge multimedia and connectivity products for STMicroelectronics, Samsung, and Solarflare Communications (Now Xilinx) and led corporate rebranding for Persistent Systems. Leveraging his technology domain and experience, he is now focusing on enabling technology buyers to make the right business choices by bridging business challenges and best-fit technology solutions.

Radhika Aggarwal (5 posts)

Radhika Aggarwal is a senior marketing executive at MyOperator. Her educational in English Honours has given her a broad base in writing and critical line of thought. Her expertise majorly lies the subjects of modern and advanced customer communication.

Nischala Agnihotri (1 posts)

I am an independent Content Strategist discovering content-driven conversion stacks for martech and smart B2B companies.

AJ Agrawal (68 posts)

I am a regular writer for Forbes, Inc., Huffington Post, Entrepreneur Media (among others), as well as CEO and Chairman of Alumnify Inc. Proud alum from 500 Startups and The University of San Diego. Follow me on Twitter @ajalumnify

Vikas Agrawal (73 posts)

Vikas Agrawal is a start-up Investor and co-founder of the Infographic design agency, He is a highly influential research analyst and strategic marketing consultant.Vikas advises and plans the visual marketing campaigns of Medium to Large companies. Vikas has worked globally across multiple industries including retail, financial services, logistics, manufacturing, telecoms and pharmaceuticals deploying effective strategic marketing plans and methodologies. A renowned blogger on the subject of Technology, Marketing and Entrepreneurship.

Amit Agrawal (70 posts)

As the Founder and COO at Cyber Infrastructure Inc, it is my aspiration to drive our global clients ahead in the competitive technology world by enabling them to receive huge financial and operational benefits in web development through my years of experience and extensive expertise as technology adviser and strategist. In my current position at CIS, I spearhead management of various technology initiatives, expansion of our technology capabilities, and delivery of quality excellence to our clients.

Adetoye Aguessy (4 posts)

Adetoye is Founder & CEO of RightCom. With over 15 years experience in technology and business management, he is a pioneer in Customer Experience Management. He is also well-known for his leadership and extensive track record in building inspiring teams and organizations.

Rick Aguilar (1 posts)

Rick Aguilar is a freelance writer and an avid healthy life style activist. He lives in Los Angeles, California.

Brian Ahearn (1 posts)

A senior executive with 30+ years of global experience in Europe, Middle East, Asia, Japan and the United States. Depth and breadth of experience in executive management, worldwide sales, services and global channel development with a key focus on Sports, Telecoms, Media/ Entertainment and the Financial sector; revenue accountability exceeding $600M. Experienced P&L Manager, negotiator and change agent with a hands-on inclusive style of management. References will confirm an extensive global network of customer and investor relationships and a track record of driving significant revenue growth

Kamal Ahluwalia (3 posts)

As Chief Marketing Officer, Kamal is responsible for worldwide marketing strategy and execution to accelerate revenue growth and create awareness for the Apttus category-defining product vision. Kamal oversees marketing, product marketing, and other go-to-market teams. Kamal is an industry expert and brings more than twenty years of experience creating global business success with a range of innovative technologies. Prior to Apttus Kamal was Chief Marketing Officer for Selectica. During his tenure he was responsible for driving Selectica's expansion into configure price quote (CPQ) markets.

Ashik Ahmed (1 posts)

Ashik Ahmed is the co-founder, CTO and CEO of the people management solution Deputy. He graduated from the University of Melbourne with a BCS in Computer Science and has over 10 years experience in software application architecture roles in various industries ranging from aviation, online merchant services and SaaS.

Juned Ahsan (2 posts)

Delivering AI enabled omni channel & multi modal user experience for cloud, hybrid & enterprise architectures.

Vandana Ahuja (27 posts)

Dr. Vandana Ahuja has over 21 years of experience across the corporate sector and academia. She is the author of the book on Digital Marketing - published by Oxford University Press. She is a Professor with Amity Business School and has several years of research experience across the domains of Digital Marketing, CRM and Social Media Marketing. She is an expert in the usage of Digital and Social Media platforms across diverse industry verticals.

John Aiello (1 posts)

John Aiello is cofounder and managing director of The SAVO Group, a firm that helps marketing and sales teams work as one to drive business growth via technology. Aiello has brought a passion for market-driven, results-oriented solutions to marketing and sales challenges to a wide range of organizations.

Nicola Ainger (1 posts)

Nicola Ainger is Project Manager at Bristol based global sustainability, EHS and risk data consultancy, SustainIt. She is an expert on implementing data driven systems and strategies to drive cultural change and engagement throughout the corporate world.