Jerry Adriano

Sprint Answers the Call to Improve Customer Experience: Inside Scoop with Jerry Adriano

Jerry Adriano -
Bob Thompson interviews Jerry Adriano, VP of Customer Experience at Sprint, about how the company has increased customer satisfaction and loyalty by improving the customer experience. Topics include: Role and empowerment of VP of Customer Experience position What were the big customer experience problems uncovered?…

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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