Rick Adams
Rick Adams
I am a Business Outcomes & Customer Success expert author, trainer, consultant, speaker & business owner with over 25 years' experience within the Technology industry, gathered from working in over 30 countries, and having trained many thousands of technology professionals in both pre- and post-sales roles. My passion lies in helping companies transform from being a supplier of products to becoming a trusted and essential business partner that provides realizable value in the form of measurable business outcomes.
Customer Success Does NOT Have to be a Revenue Center
One of the topics that I see being debated most often within the Customer Success community is whether or not the Customer Success organization...
The Secret to Customer Value Realization is High-Quality Preparation
Let me ask you some questions… Are your customers truly realizing the types of value from your products, services and/or solutions that they desire...
Leadership in a Crisis: Seven Key Steps for Cool-Headed Decision Making
In times of great difficulty and stress such as those we find ourselves in today, it is often felt that action “must” be taken,...
How Customer Success Relates to Customer Experience: 6 Takeaways for Senior Leaders
Whilst the concepts of Customer Success and Customer Experience have been with us for many years – arguably for a very long time indeed...
The Art and Science of Objection Handling: Part B
The Art and Science of Objection Handling Part B: Steps Four to Six Objections are Important Objections from customers’ stakeholders are inevitably going to be…
The Art and Science of Objection Handling – Part A
The Art and Science of Objection Handling Part A: Steps One to Three Objections are Important Objections from customers’ stakeholders are inevitably going to be…
Who Benefits from Customer Success Management?
In short, both the customer initially and ultimately the CSM’s own company as well are beneficiaries of customer success management. These two beneficiaries could...