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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Personalization
Personalization
Privacy in the Age of Personalization: Striking the Right Balance
Colin Shaw
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April 25, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Finding Subscription Success: Three Strategies for Grocers and Omnichannel Retailers
Sarah Jarvis
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April 12, 2024
Data: The Secret Weapon in Winning the Battle for Consumer Attention
Kelly Waller
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April 10, 2024
Digitize to Personalize
Steve Curtin
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April 3, 2024
The Evolution of Customer Loyalty Rewards—What Retailers Need to Know
Manu Mathew
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April 2, 2024
Can Retail’s Success Shed Light on The Best CX Strategies?
Martin Taylor
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March 27, 2024
Elevating Customer Engagement Through Life Stage Marketing
Ed Lorenzini
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March 26, 2024
Beyond Basic: Meet Customer Needs with Hyper-Personalization
Tara DeZao
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March 20, 2024
What happens when you give data back to people? – Interview with Jamie Smith of Customer Futures
Adrian Swinscoe
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March 18, 2024
Improving Customer Loyalty Through Data Minimization
Greg Kihlstrom
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March 13, 2024
The Future of Retail: Leveraging AI for Personalized Experiences & Efficient Operations
Mukesh Mirchandani
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March 13, 2024
Importance of Differentiating Between Personalization and Customization
Alain Najar
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February 26, 2024
Transforming E-Commerce with Data: From Insights to Action for Superior Customer Journeys
Ed Lorenzini
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February 22, 2024
Ten Tried & Tested Tactics to Improve Your Cross Selling
Graham Hill
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January 17, 2024
Personalizing the Partner Experience in the Age of AI
Kris Blackmon
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January 9, 2024
Riding the CX Wave: A Look Back at 2023 and a Leap Forward into 2024
Michael Hinshaw
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December 30, 2023
AI in CX: Redrawing the Boundaries of Customer Interaction
Matt Whitmer
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December 27, 2023
Earning the Greatest Gift of the Season: Customer Loyalty
Manu Mathew
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December 22, 2023
Drive Your Revenue & Customer Loyalty Metrics to Bold New Heights in 2024
Dennis DeGregor
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December 20, 2023
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New Posts
Transforming Customer Interaction with Conversational CRM
Manash Chaudhuri
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April 26, 2024
Why Community Engagement and Awards Matter for Brand Reputation
Jane Grin
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April 26, 2024
Travel Loyalty in a Value-Driven Landscape
Andy Hermo
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April 26, 2024
The Revenue Impact of CX Training
Jen Jackson
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April 26, 2024
5 Ways to Improve Your D2C Customer Service Efforts
Chalmers Brown
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April 26, 2024