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Mukesh Mirchandani

Mukesh Mirchandani
Tech exec with 2+ decades of expertise building and selling enterprise tech solutions, and SVP of Solution Engineering at Freshworks. An engineer by education, I've spent a considerable part of my career studying customer and employee engagement and customer service trends. I believe using empathy as a CX tool can create customers for life.

The Future of Retail: Leveraging AI for Personalized Experiences & Efficient Operations

Retail is evolving with the adoption of generative AI, promising to revolutionize operations from product catalog management to customer support. According to McKinsey, integrating...

Don’t DM the CEO: Six Support Agent Solutions to Make Unhappy Customers Happy

If you’ve worked in the customer support industry you can relate. I remember the first time it happened to me. My day was going...

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