Mukesh Mirchandani
Tech exec with 2+ decades of expertise building and selling enterprise tech solutions, and SVP of Solution Engineering at Freshworks. An engineer by education, I've spent a considerable part of my career studying customer and employee engagement and customer service trends. I believe using empathy as a CX tool can create customers for life.
Retail is evolving with the adoption of generative AI, promising to revolutionize operations from product catalog management to customer support. According to McKinsey, integrating...
If you’ve worked in the customer support industry you can relate. I remember the first time it happened to me. My day was going...