Jen Jackson
Jen Jackson
Jen Jackson is a seasoned Senior Executive in Customer Success with over 20 years of experience in building and optimizing post-sales teams for private equity and venture capital SaaS organizations. She has a proven track record of decreasing costs, increasing efficiency, and retaining customers through strategic planning and cross-functional collaboration with a focus on the customer experience.
Jen is an expert in developing processes and procedures that enable effective teamwork across functions to deliver outstanding customer outcomes.
The Revenue Impact of CX Training
Today’s consumers have high expectations of the customer experience, and whether or not a company meets those expectations can make or break customer retention...
Enhancing the Customer Experience Through Strategic Upskilling
Just as retail technology is rapidly evolving, so are the industry’s customer expectations. The fact is that personalization is being prioritized like never before,...