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Why sales-specific assessments are critical to recruitment and development

Bob Apollo -

Measuring the ROI of Partnerships: 5 Metrics that Matter

Varsha Tomar -
customer lifetime value and predictive audience strategies

How to Boost Customer Lifetime Value Through Predictive Audience Strategies

Chalmers Brown -

10 Employee Benefits Ideas for Remote Workers

Pawan Kumar -

Delight and Engage Your Customers With Experience Design and Innovation

Michael Hinshaw -

Do You Have A Culture Plan?

Annette Franz -

First Principles Based Leadership: Six Perspectives That can Help us Transform from Good leaders to Great Leaders

Mukesh Gupta -

How to Implement Disaster-Free AI in Service: Ease of Escalation is the Key!

John Goodman -

Making the Case for Customer Lifetime Value as a Core KPI

Greg Kihlstrom -

First Principles Based Leadership – Introducing Systems Thinking for Leaders

Mukesh Gupta -

Advocacy And Ambassadorship:  Connecting the Dots Between Employee Attitudes, Emotions, and Actions, Brand Perception, and Customer Behavior

Michael Lowenstein -

Unlocking Employee Will: Driving Business Transformation and Customer Experience

Ricardo Saltz Gulko -

Trait-centered Leadership vs. Servant Leadership

Sharon Drew Morgen -

Enhancing First-Contact Resolution with AI-Powered Automation in Contact Centers

Maulik Pandya -

Linking EX to CX: The How and Why

Howard Lax -

How to Define and Execute a B2B Customer Experience Strategy

Ricardo Saltz Gulko -

Skills-Based Hiring Makes Sense for Customer Service Agents

Chandal Nolasco da Silva -

CX Day: Better Outcomes for Everyone

Lynn Hunsaker -

The Power of Equity: Why It Outperforms Equality

Amit Patel -

How to Solve Issues With Remote Team Management

Nidhi Dubey -
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