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Chalmers Brown

Chalmers Brown
Chalmers is the Co-founder and CTO of Due. He writes for some of the largest publications and brands in the world including Forbes, The Next Web, American Express, and many more.
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5 Ways to Revamp Your Advertising Strategy to Drive Better Consumer Relationships

Between the death of the third party cookie and the birth of AI, the face of the internet is getting a major makeover. To...

How to Increase Customer Satisfaction With the Right Amount of Hand-Holding

Every business loves a happy customer. But I’ve found that it’s really easy to equate a quiet customer with a happy one, even though...

Why Automation is an Essential Customer Experience Tool

In today’s tech-centric environment, automation is no longer standing on the sidelines, hoping to be a part of the conversation. Instead, automation is the...

7 Ways Solopreneurs Can Seamlessly Offer an Elite Customer Experience

A happy customer comes from a good customer experience (CX). A good CX requires professional and consistent support throughout the entire customer journey. This...

How to Ensure Your Product Selection Meets Customer Needs

When a company truly prioritizes its customers’ needs, it takes its offerings from good to great. It elevates a product into an experience that...

Top 5 Customer Experience Keynote Speakers to Book in 2024

As a business leader, creating a brand identity that resounds with your audience isn’t simply about having a solid business plan, an eye-catching logo...

4 Customer Service Tactics that Gen Z Will Appreciate

Brands are quickly finding out that the customer service strategies that worked with other generations don’t work with Gen Z. By and large, Gen...

Why DIY Support Is the Next Frontier in Customer Service

Companies are always looking for the best way to adjust, upgrade, and adapt their customer service to the current needs of their customers. In...

4 Ways Subscriptions Can Create Long-Term Customers

Businesses have finally learned what publications knew for years: The subscription model works. However, it takes more than a great idea to grow to...

The Customer Experience Trends Shaping Retail This Year

The customer experience is inarguably essential for retail brands in terms of revenue growth and general stability. This is true whether a customer browses...

How the Right Content Can Help Your Customers Self-Serve

The last decade has seen a meteoric rise in the value and importance of content in business. Online shopping has isolated customers during the...

4 CX Tech Trends Transforming the B2B Space

Customer satisfaction is the key that can unlock everything from higher conversion rates to improved branding for your company. However, it can be hard...

Why Your Customer’s Needs Have to Be Top Of Mind

“The customer is always right.” It’s a mantra parents teach their children, especially when they experience poor customer service. It’s a concept business students...

How You Can Convert “Maybe” Customers into Profit

In the data-driven 21st-century world, we’ve managed to define many different kinds of customers. From new prospects to impulse buyers, loyal patrons to individuals...

How to Improve Your B2B Sales Prospecting With Data

Business-to-business (B2B) sales prospecting is a process that requires a lot of time, effort, and energy. You are constantly trying to find new leads...

3 Ways to Improve Call Calibrations in Customer Support

When you have data in one hand and unhappy customers in the other, you know it’s time to improve your customer experience (CX). This...

Improve CX in Your Organization by Keeping Customer Data Secure

It doesn’t matter if you ask someone for an email, phone number, or credit card. The moment you receive any information from a consumer,...

3 Reasons Why Customers Prioritize Sustainably Sourced Purchases

Consumers are increasingly gravitating to ethically and sustainably produced goods, not just in the U.S., but globally as well. So what does it mean...

How to Achieve Above-and-Beyond Customer Service in a Tough Economy

Tough times can fall on companies and consumers alike. Whether it’s a global pandemic or the possibility of a recession, major changes impact the...

Your Customers Want to Self-Serve — 4 Ways You Can Help Them Do It

Image credit: Olha Ruskykh; Pexels Many business leaders believe helpful customer support representatives are the be-all and end-all to great customer care. That’s simply...

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