Chalmers Brown

3 Tips for Establishing Consistent Quality in Customer Service

Customer service representatives are the unsung heroes of today’s commercial culture. That’s not an exaggeration. Run the receipts, and it’s hard to argue with that conclusion. Good customer service helps create loyal customers, and we all know how valuable a loyal customer is. In...

Final of 4 Tips for Training Your Customer Service Team on How to Represent...

No sector of your business is going to be working your clientele as closely or as frequently as your customer service team is. Your customer service workers are often some of the first people your patrons have the opportunity to meet and your first...

5 Integrations For Your CX Team

The COVID-19 crisis is hitting consumers hard, and businesses are dealing with the fallout. Research published in the Harvard Business Review found that customer service calls have become significantly more difficult to handle in the past few weeks, both in terms of volume and...

4 Strategies to Gain Customer Loyalty Through Cost Savings

It’s impossible to turn on the television or log on to your computer without hearing about COVID-19 and the impact it’s having around the globe. Less mentioned is the effect this pandemic is having on consumers. It’s imperative now, more than ever, to decrease...

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