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Ardath Albee, Marketing Interactions, Inc.
Amanda Davis, TCS
Seth Earley, Earley Information Science
Structured Intelligence: Where Knowledge Architecture Meets Generative AI
Dave Fish, CuriosityCX
Lessons from the Field on Human-Centered Experiential Design
John Goodman, Customer Care Measurement & Consulting
Proactive VoC for Smarter Service and Fewer Escalations
Howard Lax, VistaXM
Bill Price, Intendra AI & Driva Solutions, LLC
Rehumanizing Customer Experience in the Age of AI
Julie Thomas, ValueSelling Associates
Driving Revenue Growth Through Value-Based Selling
