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Amanda Davis, Customer Alignment
Seth Earley, Earley Information Science
Digital Transformation: The Intersection of Culture, Process, and Technology
Dave Fish, CuriosityCX
Closing the Gap Between CX Theory and Practice
John Goodman, Customer Care Measurement & Consulting
Taking Customer Service from Tactical to Strategic
Lynn Hunsaker, ClearAction
B2B Customer Experience Maturity
Nancy Porte, Verint
Chris Ryan, Fusion Marketing Partners
Barry Trailer, Sales Mastery
Jeremy Watkin, NumberBarn
Service Excellence in the Contact Center — People and Technology
