CustomerThink Advisors 2020

Advisors write thought leader articles exclusively for CustomerThink. Sign up for the weekly Advisor newsletter to be notified of their new posts, along with other Editor’s Picks.

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

Genesys Virtual Xperience 2020

[05/20/2020] See how cloud delivers mission-critical customer experience, right now when you need it most. Virtual Xperience is a four-hour free event that’s live in your time zone – all around the world. Register for this free event and you’ll also get access to the session recordings.

The Corona virus and the probable and desirable future

[06/02/2020] After the corona virus crisis what? This conference seeks to look at a desirable future, a desirable society and business mix; Sustainability and prosperity and re-define prosperity. The conference also examines what may happen and what we may be driven to and why they could be entirely different.

Anywhere and Anytime CX Training

The world’s only Online CX program that prepares you for a future in a post-COVID economy. Backed by the Customer Experience Professionals Association (CXPA) since 2015, and partnered with higher education to offer College Credits, our Online Courses get you focused on winning Customer Experiences and bringing employees together.

How to Sustain Relationships with Customers and Employees During the COVID-19 Crisis

CustomerThink’s Advisors – global thought leaders in customer experience, marketing, sales, customer service, customer success, and employee engagement – share their advice on how to sustain positive relationships with your customers and employees during the COVID-19 crisis.

Top 10 Qualities of a GREAT Call Center QA Analyst

Customer Centricity During Crisis: How Brands Are Being Strategically Responsive

How is AI transforming Customer Experience?

How To Accelerate Your Digital Commerce strategy

Business Processes: Moving to a Customer-Centric System

Customer Centricity During Crisis: How Brands Are Being Strategically Responsive

7+ Strategic Solutions To Keep Your Business Floating During Covid-19 Crisis

Stop Overselling and Under-Delivering: Unite Sales and Service Delivery

How is AI transforming Customer Experience?

Top 10 Qualities of a GREAT Call Center QA Analyst

On My Honor as a Salesperson. A New Look at Why…

Struggling to Reach Customers Right Now? Questions About SMS, Answered

Stop Overselling and Under-Delivering: Unite Sales and Service Delivery

Top 10 Qualities of a GREAT Call Center QA Analyst

On My Honor as a Salesperson. A New Look at Why…

7+ Strategic Solutions To Keep Your Business Floating During Covid-19 Crisis

What’s The Purpose Of A Pipeline Review?

Top 10 Qualities of a GREAT Call Center QA Analyst

Hacks to Increase the Effectiveness of Online Consultations

How is AI transforming Customer Experience?

How To Accelerate Your Digital Commerce strategy

CustomerThink Advisors 2020

Rick Adams, PracticalCSM.com

Amanda Davis, Customer Alignment

Dave Fish, CuriosityCX

Jon Klein, Topline Strategy

Nancy Porte, Verint

Bill Price, Driva Solutions

Chris Ryan, Fusion Marketing Partners

Barry Trailer, Sales Mastery

Jeremy Watkin, 8×8

Thomas Wieberneit, aheadCRM/Epikonic

New Posts

Top 10 Qualities of a GREAT Call Center QA Analyst

Customer Centricity During Crisis: How Brands Are Being Strategically Responsive

On My Honor as a Salesperson. A New Look at Why Sales Ethics Matter

7+ Strategic Solutions To Keep Your Business Floating During Covid-19 Crisis

Struggling to Reach Customers Right Now? Questions About SMS, Answered