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Dave Fish, CuriosityCX
Column: Closing the Gap Between CX Theory and Practice
Amanda Forshew, Customer Alignment
Column: The Aligned Experience
Ian Golding, Customer Experience Consultancy Ltd
Column: Making CX Change Happen
Jon Klein, Topline Strategy
Column: Achieving B2B Customer Experience Excellence
Lynn Hunsaker, ClearAction
Column: CEO’s Guide to Growth through Customer-Centered Management
Gautam Mahajan, Customer Value Foundation
Column: Customer Value Creation
Nancy Porte, Verint
Column: A CX Practitioner’s Playbook
Bill Price, Driva Solutions
Column: Applying Analytics to Improve Customer Service Experience
Chris Ryan, Fusion Marketing Partners
Column: Revenue Growth Strategies
Krista Sheridan, TELUS
Column: How to Build a Culture that Empowers Your CX Vision
Barry Trailer, Sales Mastery
Column: Seller’s Challenge
Tony Ulwick, Strategyn
Column: How to Innovate Using Jobs-To-Be-Done Theory
Jeremy Watkin, FCR
Column: Service Excellence in the Contact Center — People and Technology
