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Dave Fish, CuriosityCX
Column: CX Strategies, Systems, and Applications
Bob Hayes, Business Over Broadway
Column: Improving the Practice of Customer Experience Measurement and Analytics
Ian Golding, Customer Experience Consultancy Ltd
Column: Building Skills for Customer Experience Leadership
Lynn Hunsaker, ClearAction
Column: Keys to Customer-Centered Business
Gautam Mahajan, Customer Value Foundation
Column: Customer Value — Step-By-Step Guide
Nancy Porte, Verint
Column: A CX Practitioner’s Playbook
Bill Price, Antuit
Column: Applying Analytics to Improve Customer Experience
Ernan Roman, ERDM
Column: Innovation in Personalization and CX
Chris Ryan, Fusion Marketing Partners
Column: Optimizing the B2B Lead-to-Revenue Process
Krista Sheridan, TELUS
Column: How to Build a Culture that Empowers Your CX Vision
Tony Ulwick, Strategyn
Column: How to Innovate Using Jobs-To-Be-Done Theory
Jeremy Watkin, FCR
Column: Service Excellence in the Contact Center — People and Technology
