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Rick Adams, PracticalCSM.com
Practical Steps to Win with Customer Success Management
Amanda Davis, Customer Alignment
Dave Fish, CuriosityCX
Closing the Gap Between CX Theory and Practice
Jon Klein, Topline Strategy
Achieving B2B Customer Experience Excellence
Nancy Porte, Verint
Bill Price, Driva Solutions
Applying Analytics to Improve Customer Service Experience
Chris Ryan, Fusion Marketing Partners
Barry Trailer, Sales Mastery
Jeremy Watkin, 8×8
Service Excellence in the Contact Center — People and Technology
