Advisors 2019

Advisors write thought leader articles exclusively for CustomerThink. Sign up for the weekly Advisor newsletter to be notified of their new posts, along with other Editor’s Picks.


Dave Fish, CuriosityCX

Column: Closing the Gap Between CX Theory and Practice

Amanda Forshew, Customer Alignment

Column: The Aligned Experience

Ian Golding, Customer Experience Consultancy Ltd

Column: Making CX Change Happen

Jon Klein, Topline Strategy

Column: Achieving B2B Customer Experience Excellence

Lynn Hunsaker, ClearAction

Column: CEO’s Guide to Growth through Customer-Centered Management

Gautam Mahajan, Customer Value Foundation

Column: Customer Value Creation

Nancy Porte, Verint

Column: A CX Practitioner’s Playbook

Bill Price, Driva Solutions

Column: Applying Analytics to Improve Customer Service Experience

Chris Ryan, Fusion Marketing Partners

Column: Revenue Growth Strategies

Krista Sheridan, TELUS

Column: How to Build a Culture that Empowers Your CX Vision

Barry Trailer, Sales Mastery

Column: Seller’s Challenge

Tony Ulwick, Strategyn

Column: How to Innovate Using Jobs-To-Be-Done Theory

Jeremy Watkin, FCR

Column: Service Excellence in the Contact Center — People and Technology

Thomas Wieberneit, aheadCRM/Epikonic

Column: Artificial Intelligence Trends and Applications