CustomerThink Advisors 2021

Advisors write thought leader articles exclusively for CustomerThink. Sign up for the weekly Advisor newsletter to be notified of their new posts, along with other Editor’s Picks.


Amanda Davis, Customer Alignment

The Aligned Experience

Seth Earley, Earley Information Science

Digital Transformation: The Intersection of Culture, Process and Technology

Dave Fish, CuriosityCX

Closing the Gap Between CX Theory and Practice

John Goodman, Customer Care Measurement & Consulting

Taking Customer Service from Tactical to Strategic

Lynn Hunsaker, ClearAction

B2B Customer Experience Maturity

Nancy Porte, Verint

A CX Practitioner’s Playbook

Chris Ryan, Fusion Marketing Partners

Revenue Growth Strategies

Barry Trailer, Sales Mastery

Seller’s Challenge

Jeremy Watkin, NumberBarn

Service Excellence in the Contact Center — People and Technology

Thomas Wieberneit, aheadCRM/Epikonic

Technology Where Customer Engagement Meets Experience