CustomerThink Advisors 2021

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While much has been written about the importance of customer experience, there has been little practical advice about how you actually set up an initiative from the ground up. “The Customer Experience Field Guide” is a step-by-step practical guide to set up or overhaul a CX initiative.

Best Practices to Prove the Business Value of Customer Experience

CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

7 Components of Building a Killer Sales Team

Product Design Trends You Shouldn’t Miss in 2021

7 Key Habits of Customer-centric Sales Reps Revealed

3 Actions to Take on the Road to Leadership Bravery

How to Retain Customers with Personalization Strategies

Agile and CX: Embracing Change

Brands Still Struggling to Provide the Experiences Today’s Customers Expect; Proactive…

What is Journey Mapping?

7 Key Habits of Customer-centric Sales Reps Revealed

7 Components of Building a Killer Sales Team

12 Signs That You Should Quit Your Sales Job (and Look…

8-Year Old Houston Astros Fan Demonstrates a Huge Secret of Sales…

5 Big Reasons Why You Should Never Buy an Email List

7 Components of Building a Killer Sales Team

12 Signs That You Should Quit Your Sales Job (and Look…

Agile and CX: Embracing Change

3 ways to make the transition to a new region successful

10 Ways to promote your Printing Business- Tried and Tested

Brands Still Struggling to Provide the Experiences Today’s Customers Expect; Proactive…

The 3 Stages of the Visual Transformation Journey

Leveraging Data Analytics And Visualization Platforms To Reduce Workplace Injuries

CustomerThink Advisors 2021

Amanda Davis, Customer Alignment

Seth Earley, Earley Information Science

Dave Fish, CuriosityCX

John Goodman, Customer Care Measurement & Consulting

Lynn Hunsaker, ClearAction

Nancy Porte, Verint

Chris Ryan, Fusion Marketing Partners

Barry Trailer, Sales Mastery

Jeremy Watkin, NumberBarn

Thomas Wieberneit, aheadCRM/Epikonic

New Posts

7 Components of Building a Killer Sales Team

12 Signs That You Should Quit Your Sales Job (and Look for Something New)

Agile and CX: Embracing Change

8-Year Old Houston Astros Fan Demonstrates a Huge Secret of Sales Success

5 Big Reasons Why You Should Never Buy an Email List