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Ardath Albee, Marketing Interactions, Inc.

Seth Earley, Earley Information Science
Digital Transformation and Artificial Intelligence: Smart Practices

Dave Fish, CuriosityCX
Moving from CX Measurement to Experience Design

John Goodman, Customer Care Measurement & Consulting
Getting the Measurable Payoff from Technology-Enabled High-Touch Service

Lynn Hunsaker, ClearAction
Chief Customer Officer Playbook

Bill Price, Driva Solutions
Best Practices for Becoming a Frictionless Organization
