Advisors write thought leader columns exclusively for CustomerThink. Sign up for the weekly Advisor newsletter to be notified of their new posts, along with other Top 10 Editor’s Picks.
Dave Fish, CuriosityCX
Column: Closing the Gap Between CX Theory and Practice
Amanda Forshew, Customer Alignment
Column: The Aligned Experience
Ian Golding, Customer Experience Consultancy Ltd
Column: Making CX Change Happen
John Holland, CustomerCentric Selling®
Column: Selling to People Who Can Buy
Lynn Hunsaker, ClearAction
Column: How Customer-Centered Marketing Steps Up Your Performance and Influence
Gautam Mahajan, Customer Value Foundation
Column: Customer Value Creation
Nancy Porte, Verint
Column: A CX Practitioner’s Playbook
Bill Price, Antuit
Column: Applying Analytics to Improve Customer Service Experience
Ernan Roman, ERDM
Column: Innovation in Personalization and CX
Chris Ryan, Fusion Marketing Partners
Column: Revenue Growth Strategies
Krista Sheridan, TELUS
Column: How to Build a Culture that Empowers Your CX Vision
Barry Trailer, Sales Mastery
Column: Seller’s Challenge
Tony Ulwick, Strategyn
Column: How to Innovate Using Jobs-To-Be-Done Theory
Jeremy Watkin, FCR
Column: Service Excellence in the Contact Center — People and Technology
