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Ardath Albee, Marketing Interactions, Inc.
Seth Earley, Earley Information Science
Digital Transformation and Artificial Intelligence: Smart Practices
Dave Fish, CuriosityCX
Moving from CX Measurement to Experience Design
John Goodman, Customer Care Measurement & Consulting
Getting the Measurable Payoff from Technology-Enabled High-Touch Service
Lynn Hunsaker, ClearAction
Chief Customer Officer Playbook
Bill Price, Driva Solutions
Best Practices for Becoming a Frictionless Organization