CustomerThink Advisors 2020

Advisors write thought leader articles exclusively for CustomerThink. Sign up for the weekly Advisor newsletter to be notified of their new posts, along with other Editor’s Picks.


Amanda Davis, Customer Alignment

The Aligned Experience

Dave Fish, CuriosityCX

Closing the Gap Between CX Theory and Practice

Jon Klein, Topline Strategy

Achieving B2B Customer Experience Excellence

Nancy Porte, Verint

A CX Practitioner’s Playbook

Bill Price, Driva Solutions

Applying Analytics to Improve Customer Service Experience

Chris Ryan, Fusion Marketing Partners

Revenue Growth Strategies

Barry Trailer, Sales Mastery

Seller’s Challenge

Jeremy Watkin, NumberBarn

Service Excellence in the Contact Center — People and Technology

Thomas Wieberneit, aheadCRM/Epikonic

Artificial Intelligence Trends and Applications