John Goodman: Taking Customer Service from Tactical to Strategic

How to Get Executives to Support CX Improvements? Appeal to Greed

Why is it so hard to get CX initiatives funded? Bob Thompson, CEO of CustomerThink.com, recently related to me that his conversations with customer experience (CX) execs are rife with concerns about the lack of genuine top management support and unwillingness to fund CX initiatives....

New Posts

CustomerThink