Denyse Drummond-Dunn
Denyse Drummond-Dunn
Denyse empowers CPG Execs to accelerate growth by attracting, delighting, and retaining more customers. She delivers inspiring Customer Experience keynotes, talks, and training, and is a #1 best-selling author. Denyse created QC2™, the new CX model that produces quantum results from atomic steps. Denyse is Nestle’s former Global Head of Consumer Excellence and has >30 yrs experience. Her global consultancy, C3Centricity, has expertise in over 125 countries! Check out her website to connect and find solutions to your current challenges.
Overcoming Your 10 Biggest Frustrations with Successfully Building Brands
Brand building is a complex journey. As a business owner, CEO, or CMO, you may often be overwhelmed by the challenges of establishing and...
Twenty Ways to Delight Your Customers: Transforming Satisfaction into Loyalty
Today, most markets are saturated, and companies are fighting for the same customers. This is why organisations should no longer aim for customer satisfaction...
How to Triumph Over Budget Cuts and Prove Your Marketing ROI
As we all know and, unfortunately, have probably also experienced, every dollar in our marketing expenditure must be justified, and we have to prove...
Power up Your B2C Marketing Strategies with Surprising B2B Secrets
As has been claimed for decades, there are differences between B2C marketing strategies and those of business-to-business (B2B). However, as companies continue to evolve in...
The New Strategic Growth Blueprint for Reimagining Market Research
It is a well-known fact that when budgets are tight, marketing is usually one of the first departments to suffer cuts, and market research...
The CMOs 5-Step Guide to Boosting High-Quality Traffic and Customer Engagement
What is the cornerstone of sustainable growth and competitive advantage today? The answer is that a business can benefit from technology in this digital age...
The Power of Atomic Change to Unlock Quantum Growth in Any Business
Organizations must be agile and adaptable to thrive in today’s rapidly evolving business landscape. This is why atomic change is more effective than quantum...
How Continuous Improvement and Customer Feedback Drive Business Success
In my last article (Harnessing the Power of Customer Feedback to Win Hearts and Cultivate Loyalty) I spoke about the importance of actioning customer...
Harnessing the Power of Customer Feedback to Win Hearts and Cultivate Loyalty
Difficult customers! Every business has them, and no one likes to get customer feedback that is challenging to handle. So what’s the secret to turning...
Maximising Customer Understanding: The Smart Shortcut to In-Depth Market Insights
Do you always need the market research studies you run? I am frustrated by marketers who run to conduct a survey whenever they have a...
The Power of Creativity: How to Foster Innovation in Your Organization
How important is innovation in your organisation? You're missing out on revenue and growth if it is not one of your top three objectives! Innovation...
Building Customer Trust and Loyalty: The Foundation of Successful Businesses
In the ever-changing landscape of business today, one factor remains timeless and invaluable: building customer trust and loyalty. Trust and loyalty are the cornerstones that...
Providing Amazing Customer Journeys by Leveraging the Power of Technology
Customer journeys are evolving fast, and technology is at the forefront of this transformation, especially in the past couple of years, thanks to AI. This...
Top 10 Challenges to Adopting a Customer-First Strategy – And Their Solutions
In an era where customer expectations are rapidly evolving, businesses have finally recognised the importance of adopting a customer-first strategy. However, despite this awareness, many...
The Customer Retention Goldmine: How to Keep Customers Happy and Drive Exponential Growth
Customer retention is essential for the long-term success of any business. We all know that happy customers are more likely to make repeat purchases,...
From Satisfaction to Delight: Accelerating Your Business Growth with Personalized Customer Service
It's time to move from customer satisfaction to customer delight. After all, no one wants to be good when they can be great! These days,...
The Power of Real-Time Feedback to Drive Business Success
In today’s fast-paced and customer-centric business environment, gathering real-time customer feedback and engaging in social media conversations are both vital practices. These approaches enable organizations...
Empower Your Employees with the Freedom to Give Outstanding Customer Service
Are you reading this article because you already give outstanding customer service? Or are you looking to empower your customer services to delight your...
In Today’s Competitive Market, is AI the Key to Winning Customer Loyalty?
If you haven’t already heard, AI is the key to winning customer loyalty today! At least that's my opinion; let me know what you...
Answering Your Top Questions About Adopting a Customer First Strategy
As a customer-first strategist, I am frequently asked about customer centricity and the value it brings to a business when adopted. I, therefore, thought it...