Denyse Drummond-Dunn
Denyse Drummond-Dunn
Denyse is the Creator of the Quantum Customer Centricity (QC2™) Model. QC2™ is the New CX for organisations that want to find atomic steps that deliver quantum results, attracting, delighting & retaining more customers. Denyse is Nestle’s former Global Head of Consumer Excellence and has >30 yrs’ experience as a Speaker, Advisor and Author. She delivers inspiring keynotes, motivational talks and actionable training. Her global business consultancy, C3Centricity, has expertise in over 125 countries! Check her website and connect to discuss if she would be a great fit for your next event.
How to Build Brand Reputation and Consumer Trust: And then Track it
The Reputation Institute does a great job of measuring the seven essential elements that make a business great in the eyes of the consumer....
A New Guide to Insight Development
Insights are the Foundationof Customer CentricitySOURCE: Kozzi.com Last week I had the pleasure of being invited to speak at the Marketing & Communication Loft event...
How to get R&D Excited about Innovation
R&D are not Excited by Innovation?SOURCE: KOZZI.COM Did you do a double-take when reading this week's post title? I bet you did. R&D is at...
How Communicating through Packaging is more Informative & Personal
Customers like personalised connectionsSOURCE: KOZZI.COM Two posts caught my eye this week as they both referred to the importance of multi-channel communications. If you are...
Here’s how other Marketers make Social Media more Customer Centric
A Customer Centric Marketing & Communications Plan There is so much buzz around the uses and benefits of social media today that everyone is doing...
How to Take Local Brands to Global Success
Successful Brand Roll-out I remember reading an article in the Financial Times last year that challenged companies to search for a new style of ...
The Power of Insight Based Communications
Spring is most definitely in the air! We certainly waited a long time for it to arrive this year, didn't we? Summer will...
How to Segment for Actionability & Success
Colourful segmentationattracting purchase Last week I shared the twelve questions you need to be able to answer in order to ensure you really know your...
12 Things you Need to Know about your Target Customers
How well do you know your target customers? I mean really know them? Are they men, women, young, old, Fortune 100 companies, local businesses?...
10 Inspiring Quotes on Understanding & Insight
Last December I shared 13 of my favourite marketing quotes; if you missed it you can read it HERE. The post received the most...
Getting to Actionable Insight
Last week I shared the first three essential steps to improved insight development, which covered setting the objectives, forming the team and reviewing the...
Five Ideas to Improve your Insight Development
Last week I spoke about updating your market research toolbox and how to review your metrics. This week I want to take the next...