Denyse Drummond-Dunn
Denyse is the Creator of the Quantum Customer Centricity (QC2™) Model. QC2™ is the New CX for organisations that want to find atomic steps that deliver quantum results, attracting, delighting & retaining more customers. Denyse is Nestle’s former Global Head of Consumer Excellence and has >30 yrs’ experience as a Speaker, Advisor and Author. She delivers inspiring keynotes, motivational talks and actionable training. Her global business consultancy, C3Centricity, has expertise in over 125 countries! Check her website and connect to discuss if she would be a great fit for your next event.
If you are like most businesses, you manage your factories, products and brands with precision, efficiency and care. You develop new products, you renovate...
Storytelling exists in all cultures; it is used to convey learning and history, as well as to entertain children and adults alike. Stories were...
Everyone speaks about customer centricity and the importance of the customer, but just how well do you know yours – really? The following is a...
Last week I wrote about some of the issues keeping marketers up at night and offered some suggested actions for each. Do you know...
A recent study by Adobe shows that despite all the changes in marketing in recent years, the one thing that still keeps them (you?)...
Next Wednesday is National Boss's Day in the USA and in honour of the occasion Kathleen Brady of Brady & Associates wrote an article...
There's been a lot of talk recently about New Marketing; how communication is now all about engagement, how the consumer is boss and such...
Most major organisations follow societal trends today – and that's the problem. They are all following the same trends, attending the same trend "shows"...
Have you noticed how extra "freebies" are always valued extremely high, sometimes close to the level of the product you're thinking of buying? Last...
Do you want to improve the image of your brand or company? Silly question; of course you do. Who doesn't? But do you know...
Apple's news this week made some people excited whilst others were disappointed. Whichever "side" you were on, Apple's challenge these days seems to be...
I once read that training is only for animals, not for humans, and that I should be doing adult educating not giving training courses!...
SOURCE: David Brim The world's press is full of references to Martin Luther King's famous "I have a dream" speech this week. This is because...
I've had a frustrating week, and you? If you too are happy that this week is coming to an end, feel free to add...
Where in the world is your Brand's Image?SOURCE: Kozzi.com Thanks to scandals in many countries in the last few years, the global Food and Beverage...
This week we celebrated Swiss National Day on August 1st. It is a wonderful day of celebrations and sharing, that ends in many communes...
Are you really Customer Centric?SOURCE: Kozzi.com Summer is a great time to reflect on the progress we have made to date on our plans, be...
Finding the Gold in your InformationSOURCE: Kozzi.com We all gather information about our customers. What do we do with it? We (hopefully) use it to...
The Reputation Institute does a great job of measuring the seven essential elements that make a business great in the eyes of the consumer....
Insights are the Foundationof Customer CentricitySOURCE: Kozzi.com Last week I had the pleasure of being invited to speak at the Marketing & Communication Loft event...