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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Strategy
Customer Strategy
Profiling the Key Roles in your Ideal Customers
Bob Apollo
-
March 13, 2024
Regeneration: A New Era of Business Strategy
Camille Nicita
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February 24, 2024
Mastering Ecommerce Consumer Segmentation
Ed Lorenzini
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February 13, 2024
The Transformative Power of Advanced Customer Segmentation in the AI Era
Ed Lorenzini
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February 9, 2024
Targeting That Blows Your Targets Away
Colleen Stanley
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January 31, 2024
Impact of Reading Proficiency on Digital Product Engagement: Get to Know Your Emerging Indian User
Shipra Bhutada
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January 22, 2024
Improving RevOps with Team Alignment Across the Customer Lifecycle
Aubreigh Blair
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January 22, 2024
The Customer Loyalty Flywheel
Steven Van Belleghem
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January 20, 2024
If CVS’s ‘True Cost’ Drug Pricing Passes The Test, It Could Save An Industry
Jenn McMillen
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January 3, 2024
The Best Customer Experience Books of 2023: Exploring Digital, Data, Design, and Centricity – The Power of the 3...
Ricardo Saltz Gulko
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December 21, 2023
How Target, Kohl’s And Others Are Breaking The Shopper ‘Bracket’ Habit
Jenn McMillen
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December 18, 2023
Why Confusing Inertia With Loyalty Will Eventually Kill Your Business
Colin Shaw
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December 18, 2023
What’s a marketer’s most powerful tool? Surprisingly, it’s regret!
Colin Shaw
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November 27, 2023
The Wholehearted Traveler and Other 2024 Travel Trends
Liliana Petrova
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November 27, 2023
How to create better business outcomes through CX design
Ricardo Saltz Gulko
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November 24, 2023
The Psychology of Customer Loyalty: 8 Strategies Backed by Behavioral Science
Oliver Baker
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November 21, 2023
Are you ready? These are the 14 opportunities & risks you face in 2024
Colin Shaw
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November 13, 2023
Customers say they want choice, but the evidence shows they don’t!
Colin Shaw
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November 6, 2023
Uncover the Secret to Driving Brand Value With This Powerful Framework!
Colin Shaw
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October 31, 2023
Putting People First: the path to Customer Centricity, essay
Sharon Drew Morgen
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October 24, 2023
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