Thomas Griffin

Customer Support vs Customer Success – Know the Difference

We often hear people using customer support and customer success interchangeably but they are totally different tactics. Customer support refers to solving problems and fixing issues faced by customers. So, in a way, it’s more of a reactive approach. On the other hand, customer success...

6 Reasons You Should Reach Out to Customers for Reviews

Customer reviews are important, whether you're an established brand or just getting started. Around 72% of customers are less likely to make a purchase decision unless they've read the reviews. A vast majority of customers tend to rely on the experiences and opinions of others...

New Posts