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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Performance Metrics
Customer Experience ROI Handbook: Proving CX Value to Executives
Lynn Hunsaker
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April 25, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Stack Ranking
James Lawther
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April 5, 2024
CX ROI Benchmarks – Doubling your Companies Revenue through CX
Greg Tucker
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March 29, 2024
Maximize Return on Experience (ROE)
Steve Curtin
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March 29, 2024
Leveraging a Design, Build, Deliver Approach to Achieve CX Excellence
Michael Ringman
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March 24, 2024
Best Practices for Showing Quick Wins
Annette Franz
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March 19, 2024
Driving Excellent CX: The Inside-Out Approach
Manash Chaudhuri
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March 19, 2024
Uncover the incredible Impact on ROI of Harnessing Customer emotions
Colin Shaw
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March 12, 2024
The CX value model and linking experience to business outcomes – Interview with Michael Hinshaw of McorpCX
Adrian Swinscoe
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March 4, 2024
How Subscription Model Impacts Customer Lifecycle Management in SaaS B2B Market?
Manash Chaudhuri
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March 3, 2024
Three Customer Service and CX Metrics Every Employee Needs to Understand
Shep Hyken
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February 26, 2024
Mapping Measurement of Customer Lifetime Value to Financial Performance
Greg Kihlstrom
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February 23, 2024
Customer Experience ROI Handbook: What is CX ROI?
Lynn Hunsaker
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February 4, 2024
Key Business Metrics and why Customer Experience Matters
Michael Hinshaw
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February 2, 2024
24 Ways 2024 Customer Experience is Smarter: CX Metrics (Part 2 of 4)
Lynn Hunsaker
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February 1, 2024
Navigating Customer Experience Maturity: The Road to Success
Jim Tincher
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February 1, 2024
Navigating Customer Survey Program Costs: The Ultimate Guide
Martha Brooke
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January 28, 2024
What’s the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)
Amy Bennet
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January 28, 2024
24 Ways 2024 Customer Experience is Smarter: CX Value (Part 1)
Lynn Hunsaker
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January 20, 2024
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New Posts
Transforming Customer Interaction with Conversational CRM
Manash Chaudhuri
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April 26, 2024
Why Community Engagement and Awards Matter for Brand Reputation
Jane Grin
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April 26, 2024
Travel Loyalty in a Value-Driven Landscape
Andy Hermo
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April 26, 2024
The Revenue Impact of CX Training
Jen Jackson
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April 26, 2024
5 Ways to Improve Your D2C Customer Service Efforts
Chalmers Brown
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April 26, 2024