Michael Ringman
Michael Ringman
Michael Ringman is the Chief Information Officer at TELUS International and has been with the company since 2012. As CIO, Michael remains focused on driving continuous innovation for both customers and team members, and has built his career on implementing technology services, especially developing public and private cloud solutions for retail, government, technology and finance verticals. Michael holds a Bachelor of Science degree in Aerospace Engineering and a Master of Science in Telecommunications, both from the University of Colorado.
Leveraging a Design, Build, Deliver Approach to Achieve CX Excellence
Customer experience (CX) is one of the most critical success factors for consumer-facing businesses. Unfortunately, many organizations’ CX offerings fall short of their customers'...
The Rise of Emotionally Intelligent Bots
It's impossible to ignore the roles that chatbots play in today’s customer experience (CX) - some serve as sales associates, helping customers find the...
CX Excellence: Harnessing the Potential of AI in Retail
With new and rapidly evolving technologies like artificial intelligence (AI) continually transforming the retail industry, many businesses are falling behind their competitors because they’re...