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Michael Ringman

Michael Ringman
Michael Ringman is the Chief Information Officer at TELUS International and has been with the company since 2012. As CIO, Michael remains focused on driving continuous innovation for both customers and team members, and has built his career on implementing technology services, especially developing public and private cloud solutions for retail, government, technology and finance verticals. Michael holds a Bachelor of Science degree in Aerospace Engineering and a Master of Science in Telecommunications, both from the University of Colorado.

Expectations vs. reality: GenAI in the workplace

Gone are the days of manually organizing schedules, painstakingly compiling performance metrics and developing sales strategies from scratch. Now, there’s an AI for that. ...

How Much is Too Much? Navigating the Fine Line With AI-Driven Personalization

Generative AI (GenAI) has heralded a new era of personalized CX, but brands must be careful about where and how they use it. Too much…

Unlocking Growth with GenAI: Transforming Customer Data into Strategic Opportunity

Whether it’s the way we're raised, the cultures we come from, or the lifestyles we lead, a number of factors shape what we want...

Leveraging a Design, Build, Deliver Approach to Achieve CX Excellence

Customer experience (CX) is one of the most critical success factors for consumer-facing businesses. Unfortunately, many organizations’ CX offerings fall short of their customers'...

The Rise of Emotionally Intelligent Bots

It's impossible to ignore the roles that chatbots play in today’s customer experience (CX) - some serve as sales associates, helping customers find the...

CX Excellence: Harnessing the Potential of AI in Retail

With new and rapidly evolving technologies like artificial intelligence (AI) continually transforming the retail industry, many businesses are falling behind their competitors because they’re...

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