Michael Ringman
Michael Ringman
Michael Ringman is the Chief Information Officer at TELUS Digital and has been with the company since 2012. As CIO, Michael remains focused on driving continuous innovation for both customers and team members, and has built his career on implementing technology services, especially developing public and private cloud solutions for retail, government, technology and finance verticals. Michael holds a Bachelor of Science degree in Aerospace Engineering and a Master of Science in Telecommunications, both from the University of Colorado.
Cultivating AI Excellence: Boosting Internal GenAI Capabilities for Better CX
To compete in today’s marketplace, providing faster, more efficient and personalized customer experiences (CX) should be at the top of every business leader’s priority...
Four tech investments to help you move the CX needle in 2025
Tech investments are usually driven by three goals: growing your business, strengthening your brand and meeting customer expectations (CX). Given the current pace of...
Tech solutions to help agents successfully meet the needs of customers this holiday season
Brands are preparing for a supercharged 2024 holiday season. According to data from eMarketer, holiday sales are forecast to reach more than $1.35 trillion, a...
Want to future-proof your AI investments? Reframe how you measure success
As companies navigate implementations of new AI use cases, and the adoption of emerging technologies like generative AI (GenAI), defining accurate metrics for their...
Expectations vs. reality: GenAI in the workplace
Gone are the days of manually organizing schedules, painstakingly compiling performance metrics and developing sales strategies from scratch. Now, there’s an AI for that. ...
How Much is Too Much? Navigating the Fine Line With AI-Driven Personalization
Generative AI (GenAI) has heralded a new era of personalized CX, but brands must be careful about where and how they use it. Too much…
Unlocking Growth with GenAI: Transforming Customer Data into Strategic Opportunity
Whether it’s the way we're raised, the cultures we come from, or the lifestyles we lead, a number of factors shape what we want...
Leveraging a Design, Build, Deliver Approach to Achieve CX Excellence
Customer experience (CX) is one of the most critical success factors for consumer-facing businesses. Unfortunately, many organizations’ CX offerings fall short of their customers'...
The Rise of Emotionally Intelligent Bots
It's impossible to ignore the roles that chatbots play in today’s customer experience (CX) - some serve as sales associates, helping customers find the...
CX Excellence: Harnessing the Potential of AI in Retail
With new and rapidly evolving technologies like artificial intelligence (AI) continually transforming the retail industry, many businesses are falling behind their competitors because they’re...