Julie Thomas

These 6 Soft Skills Matter to Customers

Julie Thomas -
Soft skills matter. They are especially crucial when companies encounter market uncertainty and rapidly shifting business needs, as we saw in 2020. To understand what skills and areas of focus helped companies respond to crisis, ValueSelling Associates, Inc. and Training Industry, Inc. surveyed 256 U.S....

Investment in Sales Coaching is a Long-Term Play, but Research Proves its Effectiveness

Julie Thomas -
At ValueSelling Associates, we've recently completed a study that finds 67% of B2B companies that have a multi-year sales coaching program in place experience high revenue growth. In addition, the research found that 60% of high-growth companies use coaching as an integrated part of a...

Is Your Sales Team Sabotaging a Well-Planned Customer Experience?

Julie Thomas -
To create a positive customer experience, all points of contact with an organization should match the customer’s expectation. A well-planned customer experience results in a delighted customer and also influences them to do more business with your organization. Customer experience is composed of many touchpoints...

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For a Great Service Experience, Engage with Customers in Their Native Languages

[05/27/2021] Global businesses often overlook the importance of providing multilingual support to their customers, while 74 percent of consumers prefer to buy products in their native language. Learn how BlueJeans, a video conferencing provider, handled an exploding volume of customer interactions requiring translation. You'll get ROI tips and much more!

The Customer Experience Field Guide: A Practical Manual for Getting Things Done

While much has been written about the importance of customer experience, there has been little practical advice about how you actually set up an initiative from the ground up. “The Customer Experience Field Guide” is a step-by-step practical guide to set up or overhaul a CX initiative.

Best Practices to Prove the Business Value of Customer Experience

CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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