Julie Thomas

Investment in Sales Coaching is a Long-Term Play, but Research Proves its Effectiveness

Julie Thomas -
At ValueSelling Associates, we've recently completed a study that finds 67% of B2B companies that have a multi-year sales coaching program in place experience high revenue growth. In addition, the research found that 60% of high-growth companies use coaching as an integrated part of a...

Is Your Sales Team Sabotaging a Well-Planned Customer Experience?

Julie Thomas -
To create a positive customer experience, all points of contact with an organization should match the customer’s expectation. A well-planned customer experience results in a delighted customer and also influences them to do more business with your organization. Customer experience is composed of many touchpoints...

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Real Time is the Right Time: Your Guide to In-the-Moment Experience Management

Collecting customer signals in live-time across all interaction points, interpreting it at scale, and empowering employees to manage experiences is crucial for increasing customer satisfaction, loyalty, and value. Download Medallia's free guide and learn how to deliver the experiences that build lasting customer loyalty.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

Chatbot Success: How to Save Time, Money & Effort in Customer Interactions

Chatbots hold the promise to not just cut costs, but to meet customers in novel ways that make issue resolution faster and easier. Get this guide to learn about the key considerations and steps you’ll need to follow to ensure that your chatbot adds to CX and save you money.

Customer Success: The North Star for CX Leaders

CustomerThink research finds just 25% of Customer Experience (CX) initiatives are winning – able to clearly show business value. Join us to explore how Customer Success can be used as a North Star to create value for your customers and improve the return on your CX efforts.

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