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Ardath Albee, Marketing Interactions, Inc.
Amanda Davis, TCS
Seth Earley, Earley Information Science
Generative AI and Knowledge Management Trends and Practices
Dave Fish, CuriosityCX
Moving from CX Measurement to Experience Design
John Goodman, Customer Care Measurement & Consulting
Delivering Correctly Measured Ease and Delight
Lynn Hunsaker, ClearAction
Customer Experience ROI Handbook
Howard Lax, The Lax Group
Bill Price, Driva Solutions
Applying Basic and Advanced Analytics to Become Frictionless