CustomerThink Advisors 2024

Advisors write thought leadership articles exclusively for CustomerThink. Sign up for the weekly Advisor newsletter to be notified of their new posts, along with other Editor’s Picks.


Ardath Albee, Marketing Interactions, Inc.

Buyer-Driven B2B Experiences

Amanda Davis, TCS

The Aligned Experience

Seth Earley, Earley Information Science

Generative AI and Knowledge Management Trends and Practices

Dave Fish, CuriosityCX

Moving from CX Measurement to Experience Design

John Goodman, Customer Care Measurement & Consulting

Delivering Correctly Measured Ease and Delight

Lynn Hunsaker, ClearAction

Customer Experience ROI Handbook

Howard Lax, The Lax Group

The Science of CX

Bill Price, Driva Solutions

Applying Basic and Advanced Analytics to Become Frictionless

Thomas Wieberneit, aheadCRM/Epikonic

At the Intersection of AI and CX