Lynn Hunsaker is 1 of 5 CustomerThink Hall of Fame authors. She led customer experience and marketing at Applied Materials & Sonoco. She served as CXPA board member & SVAMA president, taught college for 7 years, and authored 6 benchmarking studies and 3 CXM handbooks. She is a CXPA Recognized Training Provider for Experts
, C-Suite & CCXP masterclasses. She co-founded the Experience Value Exchange
for marketing/CS/CX teams to influence closing the gap in what's promised vs. delivered, as a team sport.