Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.
On March 25th, join Daren Autry, Head of Commercial Operations at Bakkt, and Darryl Addington, Dir. of Portfolio Marketing at Five9, to learn how Bakkt, a leading provider in digital assets, leverages Five9 Workforce Optimization (WFO) to enhance remote agent satisfaction and deliver consistent, superior customer support from anywhere.
CustomerThink’s research finds just 19% of CX initiatives can show tangible benefits. Due to the COVID-19 crisis, the ROI issue is now front and center with CX leaders. Learn the best ways to prove the business value of CX, including ROI advice in customer feedback, customer service, and CX infrastructure.