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Michael Bradford

Michael Bradford
Michael Bradford, Head of Operations, Americas, HappyOrNot, a company that’s leading the charge in revolutionizing how businesses across 100 countries approach customer satisfaction. With their iconic feedback terminals adorned with cheerful smiley-faced buttons, HappyOrNot has become synonymous with capturing real-time insights that have propelled renowned brands like Amazon, Google, and Miami Airport to the pinnacle of excellence.

Turning A Bad Service Experience into a Positive Opportunity to Build Loyal for Your Brand

Imagine your representatives shipping the wrong package or mishandling a customer complaint. These common mistakes can happen within every organization, yet their repercussions are...

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