Customer Experience

Also see Top 10 Most Popular Posts of the Past Year: Customer Experience

Applying Speech and Data Analytics to Improve Customer Experience

Bill Price | Aug 17, 2017 101 views

Is Your Organisation “Ready” to Become Customer Centric? The Customer Experience Readiness Scale

Ian Golding, CCXP | Aug 17, 2017 88 views

B2B to H2H: A New Thinking On Customer Experience Management

Hassan Mansoor | Aug 17, 2017 61 views

4 Ingredients of a Successful Customer Experience Program

Duff Anderson | Aug 17, 2017 80 views

This is how you make smart investment decisions in customer experience

Sudeshna Sen | Aug 16, 2017 182 views

Don’t Lose That Sense of Customer Service Wonder

Jeremy Watkin | Aug 16, 2017 62 views 1 Comment

B2B Customer Experience Still Requires a Human Touch

David Dodd | Aug 14, 2017 150 views

Great EX (Employee Ambassadorship) and CX (Customer Advocacy) Story: The Southwest Airlines Rep and the Passenger With Cancer

Michael Lowenstein, PhD, CMC | Aug 14, 2017 291 views

Building a Career Around In-Store Measurement and Location Analytics

Gary Angel | Aug 14, 2017 28 views

In this day and age, is it unreasonable to expect companies to have an appropriate response for age old customer experience problems?

Amanda Forshew | Aug 14, 2017 53 views

Redefining Customer Experience with Technological Advancements in Mobile Apps

Vicky Mishra | Aug 13, 2017 256 views

Mytheresa vs. 24sevres: Which Provides the Best E-commerce Experience?

Silky Sinha | Aug 13, 2017 37 views

Ready to Get ROI on Your Great Customer Service? Think “Conversionally”

Martha Brooke | Aug 13, 2017 73 views 2 Comments

Engaging your people with CX: Introducing the Customer Experience Game

Ian Golding, CCXP | Aug 13, 2017 55 views

Retail Thinking Outside the Big Box

Dan Blacharski | Aug 11, 2017 229 views

5 Steps to Becoming an Outstanding Customer Expert

Gautam Mahajan | Aug 11, 2017 232 views

A Day in the Life of an Executive Leading a “Customers for Life” Culture

Nancy Porte | Aug 10, 2017 247 views

Customer Experience Collaboration Wins Championships

Lynn Hunsaker | Aug 10, 2017 296 views

Customer Journey Maps – from Sticky Notes to Sticky Customers!

Jeff Carruthers | Aug 9, 2017 103 views

Differentiation Strategy: Flying on Segmentation, Experience Design, & Relevant Messaging

Joseph Michelli, Ph.D. | Aug 9, 2017 89 views

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Featured Resources

Free Lesson so You Can Calculate Net Promoter Score

Mastery of Customer Experience at your fingertips with CX University’s online courses. Earn your certification as a Customer Experience Specialist (CXS)™ or get college credits to stand out and advance your career.

Customer Service Professionals Luncheon

[Sep 7; Costa Mesa] Join us for the Customer Service Professionals Luncheon and hear Bob Thompson, expert, author, and CEO of CustomerThink, talk about propelling your customers’ experience.

Intelligent Assistants Conference

[Sep 18-19; San Francisco] Intelligent Assistants (IAs) are redefining digital commerce and customer to provide an engaging customer experience using natural language understanding, machine learning, and artificial intelligence. Features case studies & executives from leading brands including Amazon, USAA, T-Mobile, BMW and Google.

B-to-B Customer Experience Summit

[Sep 26-28, San Antonio] The only event focused on the latest and best CX strategies for B-to-B companies. Features powerful keynote addresses, engaging workshops, and valuable networking aimed at driving business success through customer insights and intelligence. Attendees will also receive two special reports focused on research and best practices for CX leadership. Register with the discount code “CustomerThink” to get the lowest available price.

CX Playbook Partner Sponsorship Program

A first-of-its kind marketing program for the CX industry, the new CX Playbook Partner Sponsorship Program incorporates five key marketing elements. The program is designed to produce qualified leads all year long – but costs less than entry-level sponsorship of a single CX event. Limited charter sponsorships are available.