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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 1116
Customer Experience
2005: The Year of the Customer Community
Jennifer Kirkby
-
February 14, 2005
Get More Value Out of a Customer-Centric Web Site
Jim Sterne
-
February 14, 2005
Data Alone Won’t Help You Understand Customer Relationships
Jim Barnes
-
February 14, 2005
Are You Matching Your Retention Strategies With the Customer Life Cycle?
Adam Ramshaw
-
February 7, 2005
Can You Have Good Branding? You Betcha!
Graham Hill
-
February 7, 2005
You Want To Target Mom? Email Her
Kevin Burke
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February 7, 2005
The Best Branding Pales Beside Bad Behavior
Dick Lee
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January 31, 2005
Ensure That Your CRM Project Starts Off on the Right Foot: Six Principles To Achieving CRM Project Success
Morris Karolicki
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January 24, 2005
Will the Consumer Be at the Helm of the Smart Bank of the Future?
Bryan Foss
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January 24, 2005
What Are We Looking for in 2005? The Year in a Hand-Basket
Paul Greenberg
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January 24, 2005
CRM in China? Here’s Why It Has a Few Years To Get There
Sampson Lee
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January 24, 2005
Who Owns Customer-Centricity?: A Round Table Discussion
Round Table
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January 17, 2005
The “S” Word: Strategy Can Sabotage CRM
Jill DychÉ
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January 17, 2005
CRM Process Design for 2005: The End of Amateur Hour
Dick Lee
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January 3, 2005
A New Era of Account Service? (I Hugged a Client)
Eric Thiegs
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December 15, 2004
Want To Know What’s Best for the Customer? Ask Your Service People
David Rance
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December 9, 2004
A Primer: Here’s How To Calculate Customer Lifetime Value
Mei Lin Fung
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November 1, 2004
Use, But Don’t Misuse, Customer Lifetime Value
Mei Lin Fung
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November 1, 2004
Find Out What the Customer Wants, First
Chris Stiehl
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September 19, 2004
Tesco Shines at Loyalty: An Interview With Clive Humby
Bob Thompson
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March 31, 2004
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