Round Table

Who Owns Customer-Centricity?: A Round Table Discussion

Round Table -
It's easy enough to set a goal of making your company customer-centric. But how do you get everyone on the same page? Who provides the leadership, the board of directors or the CEO? CRMGuru.com founder Bob Thompson and Gwynne Young, managing editor, met with...

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Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

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