Ricardo Saltz Gulko

Is Your Professional Services in Alignment with Your Experience Management? Part I

Originally posted at Eglobalis Information - Insights - Innovation, experiences. Professional Services (PS), consulting, customer sucess and any ‘’business to business’’ interaction – in the enterprise technology industry and other sectors – should be strictly aligned with your experience management approach as part of your...

Customer and Employee Criticism: Your Leverage Tool for Real Growth

Original article published at Eglobalis Innovation - Insight - Innovation, Experience. Although there is often a negative perception when it comes to receiving criticism, the truth is quite different. It can be a very positive gift to your organization and can serve as a key...

Simplify employee and customer experiences to adapt and grow

Image source: https://www.techtarget.com/case-studies/ Customer experience has gained new significance now. I’m not here to provide any predictions, but rather I want to focus on practical experiences. Simplifying processes is critical because it can save costs and enhance experience outcomes, enabling necessary, practical adaptations. In turn,...

How Complexities Prevent and Improve Employee and Customer Experience

Reminder: Original article posted at Eglobalis website. Is your organization losing value and capacity to complexity? In this article, we provide a short framework for understanding some of the most common sources of complexity in any organization, as well as a brief discussion of how...

Deep Leadership: Act Boldly to Protect Customers, Employees and Partners

This post was originaly posted on Eglobalis website Of all the changes we’ve seen over the last four or five months of this slow-motion nightmare, at least one thing has become clear. We all need security and empathy. The leaders who have shown they can...

The 6 CX Fundamentals of Organizational and Human Adaptiveness

When the pandemic started, many companies struggled, from procurement, retails to high technology among several sectors. Almost overnight their employees and customer interactions were made obsolete, and everyone scrambled to adapt — both tech and non-tech sectors. In the months since then, we have seen...

6 Ways to Enhance Customer Experience Design, Adoption & Growth

This article was originally posted at Eglobalis! Today, customers and employees are searching beyond the buzz word of “Customer Experience”, and “Employee Experience”; they are checking your governance complexities, procurement policies, purpose experience, what your company and you as a leader stand for. They watch...

Retail Digital Experience Can Still Satisfy Europeans during COVID-19

Where are your customers going? They’re online. The why is obvious at least. Of all industries, Consumer-Packaged Goods (CPG) stands at an opportune turning point in mid-2020. Some retailers are hurting; others have never seen anything close to this level of growth. In the following...

Enhance Customer Experience and Culture: 17 Ways to Close the Gap between Company Silos

The complete 30 ways to close the silos gap original article was posted at Eglobalis When, values, people, quality, purpose, direction, empowerment, are missing, in an organization culture, customer will suffer. @RicardoSGulko When an orchestra lacks the right leadership “Conductor ” or have...

Empathy, Your Next CX and Services Weapon! 18 Pieces of Advice that Drastically Improve...

The Original and complete article version was posted here. Here all started The lack of empowerment and trust of Telefonica O2 an of the largest Telecom companies around the globe here in Europe, with their own employees is as frustrating to O2 customers as it...

The Customer Experience, Servitization Business Models and IOT – Part II

The balance act between exponential and linear possibilities will be how to accommodate future IOT, Apps, Cloud and other customer experience enablers. Will hyper-personalized services with #living services based in #data- driven analytics - to the level #IOT provides for us today - be...

The Impact is Now! The CX Touch Point with Servitization, IOT, and Transformation –...

“ This post was originally written for Eglobalis Blog here.” Part I In 1915 Mark Curtis, Fjord’s Chief Client Officer, described his company vision of Living Services, and the impact it will have on our lives with the technology underpinning its rise as a human…

What an Amazon mistake and a burning car taught me about Customer Experience...

The source and original article was posted here at Eglobalis. Years ago, I was living in Cherry Hill, New Jersey. These days (in Germany) I prefer biking or using Uber/ride share, but back then — because of how the U.S. is, and especially that Philadelphia...

Is simplification of services and customer experience worth $86B?

Simplicity is all the rage in experience design circles these days. Which we are all searching for. Consider some of these visionaries: Martin Wezowski, the Chief Designer and Innovation at SAP, has several quotes about making things simple for the enterprise technology world....

What are the customer experience steps to cut poor features from your tech product...

What are 20 real steps to cutting waste out of your products, services, and experiences to make sure you deliver what the customer needs to solve their pain points? 1. Roadmap prioritization: create the “MVP” minimal viable list of features and functionalities for customer and…

How do you know if your Customer Experience, Technology Product or Service is too...

We all want to design products, services, and experiences that are relatively simple and intuitive to use. That makes sense: an easier-to-use and onboard product, services is going to have a much stronger user base. A stronger user base translates to revenue. Some have...

No Customer Experience, However well Design-ed, Can Make Up for a ...

I’m a firm believer that even the best customer experience -- one that is designed really well -- can’t make up for poor quality associated with products, services customer experience. Quality is an imperative for a sustainable customer experience, customer services and well-designed CX....

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