Ricardo Saltz Gulko

What an Amazon mistake and a burning car taught me about Customer Experience...

The source and original article was posted here at Eglobalis. Years ago, I was living in Cherry Hill, New Jersey. These days (in Germany) I prefer biking or using Uber/ride share, but back then — because of how the U.S. is, and especially that Philadelphia...

Is simplification of services and customer experience worth $86B?

Simplicity is all the rage in experience design circles these days. Which we are all searching for. Consider some of these visionaries: Martin Wezowski, the Chief Designer and Innovation at SAP, has several quotes about making things simple for the enterprise technology world....

What are the customer experience steps to cut poor features from your tech product...

What are 20 real steps to cutting waste out of your products, services, and experiences to make sure you deliver what the customer needs to solve their pain points? 1. Roadmap prioritization: create the “MVP” minimal viable list of features and functionalities for customer and…

How do you know if your Customer Experience, Technology Product or Service is too...

We all want to design products, services, and experiences that are relatively simple and intuitive to use. That makes sense: an easier-to-use and onboard product, services is going to have a much stronger user base. A stronger user base translates to revenue. Some have...

No Customer Experience, However well Design-ed, Can Make Up for a ...

I’m a firm believer that even the best customer experience -- one that is designed really well -- can’t make up for poor quality associated with products, services customer experience. Quality is an imperative for a sustainable customer experience, customer services and well-designed CX....

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