Ricardo Saltz Gulko
Ricardo Saltz Gulko
Ricardo Saltz Gulko is the founder of Eglobalis and the European Customer Experience Organization. He is a global strategist specializing in B2B enterprises, with a focus on Customer Experience, Professional Services, Design and Innovation, as well as data-driven services. Ricardo empowers major global enterprises to generate new revenue and enhance market competitiveness through the delivery of exceptional global CX, and he employs design to drive adoption and growth. The end results of his work include high growth, increased retention, loyalty, innovation ignition, adoption and growth.
Six Fundamentals to Improve Your Digital Transformation and Supply Chain Experience
Article originally published at Eglobalis Customers of different industries place a different value on the elements that generate their overall experience. A pharmacy customer may...
Seven Digital Experimentation Principles that are Impacting Customer Experience & Your Bottom-line
Originally posted at Eglobalis. Digital Experimentation 7 Principles – That Impacts CX, Technology and Your Bottom-line Customer Experience can be challenging unless you have the…
Prevent Risks to Your Customer Experience & Brand – by Adopting AI Responsibly
Article source: https://www.eglobalis.com/ai-adoption-responsibly-to-prevent-risks-to-your-brand-and-customer-experience/ Organizations and leaders are currently able to pick and choose from hundreds of Artificial Intelligence (AI) platforms and enterprise solutions on the...
IoT Is Transforming Operations, Customer and Employee Experiences, and Generating Growth
The original article was initially posted at Eglobalis. Partly in reaction to this pandemic, global manufacturers and tech developers such as Qualcomm, Samsung, VW, and...
Don’t Talk about Top Customer Experience Culture if You Don’t Know MED
Medtronic, the Human Experience & Innovation Giant Recently, my insulin pump – which injects insulin in 24/7 mode – had a problem, after approximately...
Experience Design – The Journey to Resonate with Customer and Employees… or Not
This article was originally posted at Eglobalis Customer journey mapping is one of the tools and ‘’pillars’’ any organization utilizes to truly understand customer...
Customer Transformation: Loyalty and Sentiment Are Your Upcoming Challenge
Reminder: This article was originaly posted at: Eglobalis Blog We all know that consumer and employee sentiment and loyalty vary across multiple cultures and are...
Is Your Professional Services in Alignment with Your Experience Management? Part I
Originally posted at Eglobalis Information - Insights - Innovation, experiences. Professional Services (PS), consulting, customer sucess and any ‘’business to business’’ interaction – in the...
Customer and Employee Criticism: Your Leverage Tool for Real Growth
Original article published at Eglobalis Innovation - Insight - Innovation, Experience. Although there is often a negative perception when it comes to receiving criticism, the...
Simplify employee and customer experiences to adapt and grow
Image source: https://www.techtarget.com/case-studies/ Customer experience has gained new significance now. I’m not here to provide any predictions, but rather I want to focus on practical...
How Complexities Prevent and Improve Employee and Customer Experience
Reminder: Original article posted at Eglobalis website. Is your organization losing value and capacity to complexity? In this article, we provide a short framework for...
Deep Leadership: Act Boldly to Protect Customers, Employees and Partners
This post was originaly posted on Eglobalis website Of all the changes we’ve seen over the last four or five months of this slow-motion nightmare,...
The 6 CX Fundamentals of Organizational and Human Adaptiveness
When the pandemic started, many companies struggled, from procurement, retails to high technology among several sectors. Almost overnight their employees and customer interactions were...
6 Ways to Enhance Customer Experience Design, Adoption & Growth
This article was originally posted at Eglobalis! Today, customers and employees are searching beyond the buzz word of “Customer Experience”, and “Employee Experience”; they are...
Retail Digital Experience Can Still Satisfy Europeans during COVID-19
Where are your customers going? They’re online. The why is obvious at least. Of all industries, Consumer-Packaged Goods (CPG) stands at an opportune turning point...
Enhance Customer Experience and Culture: 17 Ways to Close the Gap between Company Silos
The complete 30 ways to close the silos gap original article was posted at Eglobalis When, values, people, quality, purpose, direction, empowerment, are missing,...
Empathy, Your Next CX and Services Weapon! 18 Pieces of Advice that Drastically Improve Both
The Original and complete article version was posted here. Here all started The lack of empowerment and trust of Telefonica O2 an of the largest…
The Customer Experience, Servitization Business Models and IOT – Part II
The balance act between exponential and linear possibilities will be how to accommodate future IOT, Apps, Cloud and other customer experience enablers. Will hyper-personalized...
The Impact is Now! The CX Touch Point with Servitization, IOT, and Transformation – Part I
“ This post was originally written for Eglobalis Blog here.” Part I In 1915 Mark Curtis, Fjord’s Chief Client Officer, described his company vision of…
What an Amazon mistake and a burning car taught me about Customer Experience Planning
The source and original article was posted here at Eglobalis. Years ago, I was living in Cherry Hill, New Jersey. These days (in Germany) I...