Michael Hutchison
Michael Hutchison
Michael Hutchison is the Global Head of Customer Operations at eClerx. Michael leads the Customer Operations Division and oversees eClerx’s customer-client portfolios, focusing on sustaining growth and fostering new client acquisitions. Prior roles include McKinsey and L’Oréal.
How to Make AI Work for Your CX Challenges
Data fragmentation and disconnected systems subject customers to repeated requests for the same information, misrouted calls, human service agents who can’t see a complete picture…
AI in CX: How to Build Empathy with Your Agentic Workforce
Source: Pexels It’s possible to use AI agents in customer-facing roles without sacrificing the empathy that customers expect. I sometimes see leaders hesitate to deploy...
Why Is AI Now Critical for Call Center Customer Experience?
AI is remaking the way call centers work, offering big potential benefits for companies and their customers. AI’s role in customer support is expanding...