Mike Clifton
Mike Clifton
Mike Clifton serves as Co‑CEO of Alorica, a global leader in digital customer experience, alongside Max Schwendner. He previously served as Chief Growth & Transformation Officer, leading global sales and the company’s transformation strategy, and as Chief Information & Digital Officer, overseeing IT and digital platforms. With deep expertise across technology, sales and innovation, Mike has driven profitable growth and modern business models. Prior to Alorica, he held C‑level roles at Cognizant and other organizations. He holds a BS in Industrial Engineering from UMass and an ACE from MIT.
The True Cost of Cheap CX: Why the Lowest Price May Be the Riskiest Strategy in an AI‑Driven Market
Most companies are operating under the same mandate right now: control costs, invest in AI, modernize operations, and still deliver better results. That pressure is...