Editor's Picks
Thought Leadership Articles
What’s Up with WhatsApp Improving Customer Experiences?
I've used Twitter and FB Messenger as a quick way to connect with companies whenever I have needed to, but over the last 2...
B2B Marketers: How to Win the Trust of Your CEO
As a chief marketing officer (CMO) or senior B2B marketing professional, there are few things as satisfying as earning and maintaining the trust of...
Seven Things Successful Customer Experience Professionals Think, Say, and Do
Among the many challenges customer experience (CX) professionals face, often the most difficult is how to engage cross-functional and multi-level support. Beyond support for...
Business Apps Reloaded: Implications for Executives, Vendors, and Implementation Partners
The times of business applications as we know them are over.
Up until now most applications are more or less monolithic in their logic layer....
Think Tank Discussions
Is Customer Experience Dying? The Pioneers of CX Discuss
At the very least, Customer Experience is dying as we know it. What should be done to save Customer Experience?
Intellum Framework© to Standardize Customer, Partner, and Employee Education
Education technology leader shares proprietary process for developing successful education initiatives that drive business results and real ROI