Editor's Picks
Thought Leadership Articles
Beyond Surveys: Finding the Right Balance Among Your Customer Feedback Sources
Whether you’re leading customer experience at a B2B or B2C company, I think you’d agree that 2020 certainly had an impact on customer feedback....
A Recipe for CX Success: It’s About Authenticity, Not Perfection
As a child I always marveled at my mother’s recipe box (handed down from her mother). It is an overstuffed box that is an...
A Cure for Corporate Deafness — 7 Steps to a Closed-Loop Customer Feedback Process
In the middle of the corona crisis, I received mail from my housing association. For a moment, I hoped for a gesture to me,...
4 Ways to Take a Consultative Approach to Sales, When Nobody Wants to Be Sold To
Let’s be honest: People hate ads. I don’t mean the compelling Super Bowl ads that tug heartstrings, call for change, or involve dogs — we...
Think Tank Discussions
Have you got what it takes to be a phoenix in the new, never normal?
The pandemic has shifted how people work, socialize, shop, get services, etc. Will things eventually return to the previous "normal" after the virus is defeated?
Mitto Launches Conversations, a Single Interface for Omnichannel Customer Communications
Conversations eases and streamlines two-way customer communications across a wide range of engagement channels without the need to integrate APIs