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Mark Daoust

Mark Daoust
Mark has 25+ years of experience in enterprise technology. He spent nearly 15 years at Hewlett-Packard Enterprise where he served as the Vice President of Operations and Services, and led a 350-person team focused on enablement, implementation, delivery, and support for seven SaaS products including digital archiving, compliance, and eDiscovery. Following, he served as the Chief Customer Success Officer at Quickbase, where he built a new Customer Success function serving 6,000+ customers. During his tenure, Quickbase grew from $80m to $180m ARR and was recapitalized under Vista Equity in 2019.

Role of Chief Customer Officer: Ensuring that Customer-Centricity is at the Heart of Business

The role of CCO has historically been viewed as a bridge between the customer and the business, primarily focusing on customer service and corporate...

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