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NICE inContact Announces Alliance with General Dynamics Information Technology

Collaboration enables companies to implement next-generation cloud solutions for federal agency customers

Engagio Announces ABM Automation to Help B2B Marketers Scale Account-Based Programs

The industry's first solution to automate ABM actions at the account level as well as the lead level, combining the best ABM insights with real-time action

RedPoint Global Announces Accelerator™ for Retail Banking

Only Solution Available that Empowers Marketers to Create Personalized Omnichannel Experiences Across the Entire Customer Lifecycle

Brand Reputation and Control Over the Purchase Dictate Shoppers’ Behavior

2Checkout software buying survey reveals details on purchasing preferences

Radius Launches Radius Unify to Become First Enterprise B2B Customer Data Platform

New Platform in $1B Market Brings 360-Degree View of Every Possible Customer

Zendesk Acquires the Company Behind Base to Deliver Software Designed for Salespeople

SAN FRANCISCO — September 10, 2018 — Zendesk, Inc. (NYSE: ZEN) today announced it has acquired FutureSimple Inc., the company behind Base. Base...

eGain Announces Risk-free “AI Value in 30 Days” Program

Contact Center and Customer Service leaders experience real business impact with AI in less time than it takes to draft an AI RFP

Simplr Launches AI-Powered Customer Service App for Shopify Marketplace

Affordable and on-demand customer service for entrepreneurs is now available via Simplr’s mobile app for Shopify merchants

Spredfast and Lithium Technologies Announce Merger

Combination creates a powerhouse platform for the future of customer engagement

Return Path Enhances Product Suite with Free Tools to Improve Email Security and Sending...

New Universal Feedback Loop and Return Path Blocklist are among the latest innovations designed to optimize email marketing effectiveness

SMG launches smart survey technology to help brands collect richer insights and deliver a...

Service Management Group (SMG), a global customer experience, employee engagement and brand research partner to more than 500 brands, has introduced a point of sale (POS) smart survey technology

NICE inContact CXone Summer 2018 Release Launches New Embedded Analytics and Omnichannel Social Capabilities...

CXone innovations help organizations systematically improve customer experience, better reach Millennial and Gen Z customers, and address GDPR requirements

CGS Survey Finds Optimal Customer Service Requires a Blended Bot and Human Experience

Consumer expectations are high for personalized interactions and secure management of data

Luxury brand Diane von Furstenberg attributes 11% of revenue being driven by personalization

After online overhaul, Qubit Pro and Qubit Aura used to create seamless multi-channel visitor journeys

CleverTap Launches Automated Customer Journeys To Enable More Effective Omnichannel Marketing Campaigns

Combined messaging suite and advanced segmentation tools bring more contextually-relevant messages that build user engagement

75% Organisations Are Moving From BI To Data Analytics, But 82% Admit To Not...

Independent research commissioned by Exasol uncovers that the majority of businesses today are moving from traditional business intelligence (BI) to data analytics, but dark data and siloes are slowing the progression from BI to data analytics

Couchbase Research Reveals Organizations Risk Wasting an Average of $28 Million on Digital Projects...

New study shows more than half of organizations say fixation on transformation is raising risk of wasteful projects, as 86 percent see next 12 months as a critical period for businesses

commonFont and Qualtrics Partner to Help Organizations Become Customer Experience Leaders

commonFont to bring exceptional service experience and deep CX expertise to help clients build best-in-class CX programs

Bridg Launching First Customer Data Platform with CRM Built for Restaurants and Offline Retailers

Most advanced Customer Data Platform available powers new Bridg CRM, allowing users to reach 80% of their existing customers; innovation creates new revenue opportunities for operators.

The Customer Experience Group Extends its Reach with the Launch of SmartCX

24thJuly 2018, Paris, France – The Customer Experience Group is proud to announce the addition of SmartCX to its family of agencies. The new...

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