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SupportLogic Launches New Global Partner Program

The new PX+ channel program expands global market reach to help B2B organizations improve their customer support experience

ClearSale Acquires Software Development Organization Beta Learning

Fraud protection company’s first M&A will expand development resources by 30%

CGS Releases TeamworkAR™ – Enterprise-Ready Augmented Reality Training and Collaboration Platform

Enables easy-to-use AR solution to support field services professionals across the enterprise

InSites Consulting and Gongos, Inc. Join Forces to Empower Customer-Centric Growth for Brands

InSites Consulting, the global consumer insight and collaboration agency, announced the acquisition of Gongos, Inc., the US customer-centricity consultancy

Vurvey Launches Vurvey AR for 3D Testing of Product Ideas, Concepts and Prototypes Using...

Innovative new platform enables product design teams to share concepts faster at any stage of development with consumers while collecting a greater quantity and quality of feedback

Salesloft Introduces AI-Powered Buyer Sentiment and Intent in the Modern Revenue Workspace™

Sellers can now take direct action based on buyer signals and win more business

Fin’s new Experiments Product Enables CX teams to Confidently Deliver Business Process Changes that...

Bringing the power of A/B testing to operations and customer service workflows, allowing teams to continuously improve their processes, backed by data

HGS unveils new digital-led vision

New brand positioning underscores commitment to exceed today’s rising customer and employee expectations

ClearAction Continuum Announces Experience Leadership Resources to Step-Up Customer Experience Strategic Impact to Organizational...

The new experience leadership resources are designed for boards and executives, and teams in marketing, customer success, customer experience, and employee experience.

LighthousePE Makes Automated Mobile Proximity Engagement More Accessible with New Machine Learning Capabilities

The latest release of the mobile proximity engagement platform extends its capabilities to help businesses of any size strengthen customer loyalty and drive more repeat visits and sales.

Quadient’s Inspire Flex Software Release Delivers Customer Experience Built for a Digital-First World

The latest release of the hybrid cloud solution offers 300+ enhancements that give users extended control over design and delivery of omnichannel customer communications

Kissflow rolls out an enhanced version of its powerful productivity platform to manage ad-hoc...

Advanced case management capabilities will empower business users to become citizen developers and realize the true value of automation

Five9 Extends its Digital Workforce Solutions with Support for Life-Like Synthetic Voices

Five9, Inc. is adding a new capability to help businesses reimagine their self-service experiences using life-like conversational AI synthesized from human voices

Pega Introduces New AI-Powered Capability to Usher in the Next Generation of Omnichannel Marketing

New Pega Customer Decision Hub feature transforms customer journeys to deliver the most relevant experiences possible

Intellum Framework© to Standardize Customer, Partner, and Employee Education

Education technology leader shares proprietary process for developing successful education initiatives that drive business results and real ROI

Terminus Launches New Integration to Accelerate Account Targeting Across Partnership Channels

Crossbeam integration empowers marketers to close more deals by unlocking joint opportunities, launching cohesive ABM campaigns

Ada Announces Rebrand and Launches Suite of New Product Features to Support Global Expansion

Latest CX Partnership Integration Enhances Brand Interactions, Builds on Company Momentum

NICE and Google Cloud Collaborate to Drive Smarter Digital Conversations and Improve Self-Service Experiences

Integration of NICE's AI-powered CXone with Google Cloud’s CCAI applications to make human agents, voice bots and chatbots more effective

Litmus Announces Acquisition of Content Automation Platform Kickdynamic

Email marketing leader adds highly personalized, AI-driven content recommendations to its product suite

Kustomer Debuts New Customer Self-Service, Chatbot, Social CX, and SMS Features at Annual Kustomer...

New Features Enable Businesses to Communicate Proactively and Deliver More Personalized Customer Experiences Across Additional Channels

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