News Editor
FlexMR Reimagines Insights Empowerment and InsightHub Platform
The firm has unveiled a new brand position as The Insights Empowerment Company, and celebrates a major upgrade to its core technology product – InsightHub.
Idomoo Launches New Living Video Technology to Make Video Interactive, Evergreen and Engaging
Next Generation Video Platform allows videos to evolve and be customized by viewers in real time
Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition
Deal Adds CCaaS Platform, Sales and Service Operations in Europe, Africa and Latin America to Broadvoice’s High-Growth North American Operations
Gryphon Networks Announces New Brand to Reflect Rapid Growth in Sales Engagement and Sales...
Rebranding is a part of a larger initiative to showcase Gryphon’s new AI and machine-learning capabilities
Chorus.ai Launches Conversation Intelligence App Within Zoom Meetings
New App for Revenue Teams Brings Real-Time Relationship Context to Virtual Meetings
SugarCRM Adds Its SugarPredict AI Capabilities to Supercharge Sales and Service Teams with Automated...
The Platform Does the Work to Help Organizations Build Stronger Customer Relationships Through an Understanding of Emotion and Intent
Cloud Editions 21.3 Strengthens Information Management in the Cloud at Scale
OpenText announces a new customer data platform, a new AI-driven solution to uncover and remediate high-risk content and expanded cloud API services
Nexa Acquires Client Chat Live, Expands Its People-Powered Business Services
With the acquisition, Nexa rounds out its people-powered business solutions with 24/7/365 live chat and text messaging
Netcore Cloud Enters North American Market With Omnichannel Marketing Automation Platform
AI-powered Netcore Cloud Email delivers 95% inbox placement and tools for optimizing customer engagement and experience
CSG Supercharges Customer Engagement Solutions with Acquisition of Kitewheel
Customer journey orchestration and analytics platform combines with CSG’s digital engagement software to drive superior customer experiences across all channels, at every touchpoint
CallMiner Announces Conversation Analytics Solution for Enterprise and Business Development Sales Teams
Drive revenue, improve sales cycles and increase win rates with advanced conversation analytics, including real-time analytics
Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-Time Analytics and...
New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce
FlexIP Solutions Introduces Flex Text Business Text Messaging, Marketing and Customer Engagement Platform
Cloud Communications Provider Enables Two-way SMS & MMS Texting Solution for Businesses Nationwide
ZoomInfo to Acquire Conversation Intelligence Leader Chorus.ai to Enable Insight-Driven Targeting, Coaching, and Decision-Making...
Combines ZoomInfo’s Business-to-Business Intelligence, Workflows, and Engagement Software with Conversation Insights from Chorus to Transform Go-to-Market Execution
NICE Redefines Proactive Conversational AI for Digital Experiences With CXone SmartReach
NICE is delivering the industry’s most comprehensive integrated suite for digitally fluent customer service
Loqate Releases Next Generation of the Industry’s Most Advanced Type-Ahead Address Capture Solution
Helps retailers and brands increase conversions, accelerate checkout and improve onboarding to meet growing consumer demand for on-time delivery as eCommerce surges
Chorus.ai Expands Momentum Suite, Giving Revenue Leaders an In Depth View of Deal Pipeline
New functionality, powered by industry-leading AI and trackers, identifies revenue growth opportunities and risks
Litmus Launches Integrated Insights Report
New feature provides marketers with holistic email campaign insights to optimize campaign results
Verint Extends Leadership in Workforce Management with Launch of AI-Powered Intelligent Interviewing
Cloud Solution Transforms Recruiting with AI-Driven Candidate Screening for Improved Hiring Experiences, Employee Engagement and Retention
LivePerson eliminates friction between brands and consumers with a breakthrough AI-powered, consumer-centered bot scoring...
Meaningful Automated Conversation Score (MACS) provides insights at every turn of a conversation, setting a new standard for automation-based sales, marketing, and care