News Editor
Dialpad acquires Koopid to offer comprehensive and intelligent omnichannel support through Dialpad Contact Center
Koopid technology provides a connected and personalized digital experience across channels to drive differentiation in customer experience through AI-powered engagement
Khoros Innovates to Transform Contact Centers for the Digital Age
The company’s Autumn Innovation Release includes a new no-code chatbot offering, modern & secure messaging enhancements, and the first-ever Zoom integration for enterprise communities
Alida Announces $20 Million Equity Investment from Round13 Growth Fund
The investment will accelerate Alida’s aggressive growth strategy and innovation agenda
Seismic Fall 2021 Release launches new Digital Sales Rooms to accelerate deal cycles and...
Seismic also announces HubSpot integration at INBOUND 2021
SupportLogic Announces $50 Million Series B Funding from WestBridge Capital and General Catalyst
New Investment Will Fuel Continued Growth and Expand SupportLogic's AI-Based Platform That Improves the Customer Support Experience
Pointspay launches new shopping platform that helps loyalty program members to afford more by...
New online shopping platform helps shoppers ‘buy more, pay less’ by spending and earning loyalty points instantly at checkout
Validity Invests in Flagship DemandTools Platform for Continual Delivery of Clean, Report-Ready Data
Updates build on DemandTools’ long-standing industry prowess to become the most integrated and adaptable data management platform on the market BOSTON, October 5, 2021 - Today Validity, the leading provider of data quality and email marketing success solutions, launched a V release of its...
Qualtrics Announces Experience ID, Ushering in a New Era of Personalization at Scale
Experience ID uses conversational analytics, machine learning and journey orchestration to help organizations identify and close experience gaps in their business and identify new opportunities for growth
Invoca Announces New Functionality to Capture More Conversational Data that Drives Revenue
Outbound call support, Lost Sales Recovery, global transcript search, and a “no-code” integration library, among key new features
Sitecore Announces the Future of the Digital Experience Platform, Launching Industry’s First Enterprise SaaS...
At Sitecore Symposium, company shares its plan to help brands capitalize on the cloud to meet increasing consumer content, experience and commerce demands
ChrysCapital buys ResultsCX from One Equity Partners
ResultsCX, a premier customer experience partner to Fortune-100 and Fortune-500 companies worldwide, today announced a change in its ownership from One Equity Partners to ChrysCapital
Terminus Acquires Zylotech, Launches Terminus Customer Data Platform (CDP) to Improve the Accuracy of...
Terminus CDP is purpose-built for B2B marketing, providing accurate and trusted buying committee data so customers can connect directly with key decision makers at target accounts
Insightly Launches New Service Software to Help Businesses Exceed Customer Expectations
Insightly Service is a customer service and support ticketing product designed to work seamlessly across the business applications that companies are already using
Front strengthens its customer communication hub with new functionality that brings actionable customer context...
New capabilities make it easier than ever before for organizations to deliver exceptional experiences to as many customers as possible
Quantcast Reveals Transformative Cookieless Innovations for the Quantcast Platform
Company Unveils AI Approach to Cookieless Future, Ara TopicMap, and Quantcast Connect for Publishers and Advertisers
InMoment Completes Acquisition of Lexalytics, the Leader and Pioneer of Structured and Unstructured Data...
InMoment bolsters set of customer experience management (CXM) solutions with latest acquisition adding robust natural language processing (NLP), and machine learning (ML) to InMoment's XI Platform
Coveo Levels-up Search with New Training Portal, Developer Toolkits, and Low-code and Pro-code Tools
New tools enable creators - digital practitioners and developers - to overcome the unique challenges of building and maintaining relevant search technology
ON24 Engagement Hub Brings Together Live Webinar Viewing and On-Demand Content
Captivate audiences with memorable live experiences and keep them engaged with on-demand content all in one place to accelerate customer journeys
eGain Launches the Knowledge Hub™, Turbocharging Digital Transformation of Customer Engagement
eGain Knowledge Hub™ fills a huge gap in digital customer engagement, while eliminating chaos from islands of knowledge and customer context
Contentsquare Acquires Hotjar To Help All Businesses Build Better Digital Experiences
The two leaders join forces to serve the global market end-to-end — from entrepreneurs & SMBs/growth companies to Enterprises