News Editor
eGain Enables Conversational Customer Service Through Apple Business Chat
Sunnyvale, CA and Newbury, UK (July 20, 2018): eGain (NASDAQ: EGAN), the leading provider of cloud-based customer engagement solutions, today announced its integration with...
CustomerThink Celebrates 20 Years of Customer-Centric Thought Leadership, Honors Top Authors with Hall of...
The world's largest online community focused on customer-centric business management has celebrated its 20th anniversary and recognized five authors with Hall of Fame award.
SurveyMonkey Reveals America’s Perception of the 2018 Fortune 500 Companies
Tech companies dominate the list of most sought-after employers with Amazon and Apple in the top 10 across all metrics
Customer Data Platform Industry Grew 76% in the Past Year: CDP Institute Report
PHILADELPHIA, PA, July 09, 2018 -- Customer Data Platform industry employment grew by 76% over the past year, according to the June 2018 Industry...
Conversable’s New Capabilities Empower Brands to Easily Deploy Bots Across Voice and Messaging Channels
New voice capabilities, Bot Kits, Outbound Center, and Deployment Center bring conversational intelligence to automated marketing campaigns
Majority of Business Leaders Say Sharing Customer Insights, Technology and Industry Knowledge is Critical...
Telecom, Banking and Utilities companies most prepared to capitalize on ecosystems growth opportunity
Quadient Announces General Availability of Quadient Inspire R12
Latest release designed to enable and accelerate digital experience
— www.quadient.com: Quadient, the award-winning leader in Customer Communications Management (CCM), announced the general...
Serenova Fully Integrates Quality Management with CxEngage
Native, Cloud-based Quality Management Solution Provides Call Recording, Screen Recording and Quality Assurance Capabilities to the Contact Center
AgilOne Launches First-Ever Customer Data Platform Capabilities for Call Center and Customer Service Teams
AgilOne’s new 360 Profile for Customer Service provides real-time comprehensive customer-level insights to customer-facing teams, allowing enterprise brands to deliver better, more relevant customer experience during live interactions
Concerns About Having Enough for Retirement Decreases With Age, but Never Fully Disappears
MaritzCX Report Compares Spending, Borrowing, Saving Habits Across Generations
Versium Surpasses 1 Billion Monthly Records Scored with its AI Predictive Targeting Engine
Expanding Proprietary LifeData® to 1.5 Trillion Attributes Hones Targeting Predictability
Redmond, Wash. – June 12, 2018 – Versium, a market-leading predictive analytics company, today announced...
Real Data Technologies Launches ServeOptics Service Desk Metrics to Accelerate IT Service Support Performance
New SaaS Solution Empowers ITSM Leaders to Make Data-Driven Decisions that Improve the Customer Support Experience
Interactions Ushers In Era of Modern Customer Engagement with AI-powered Omnichannel Intelligent Virtual Assistant...
Solution Gives Companies Unified Brand Voice. Anytime. Anywhere.
SDL Research Confirms Millennials Want Access to Technical Content Before Purchasing
Quality Online Tutorials, Manuals and Communities Influence Millennials Buying Behaviors
Oracle, Lithium, and Zendesk Partner with Smooch to Fix Digital Customer Experience
Omnichannel messaging platform lets CX platforms circumvent B2C “messaging wars”
Zendesk Launches Omnichannel Suite for an Integrated Customer Experience
New omnichannel offering brings together the most popular customer communication channels in one simple package and price to help companies provide a consistent and connected customer experience.
NewVoiceMedia research reveals bad customer experiences cost U.S. businesses $75 billion a year
The U.S. has progressed as a nation of “serial switchers” – consumers quick to abandon one company for another – with the number of respondents leaving a business due to inadequate customer experiences increasing by 37 percent since NVM’s 2016 study.
Serenova Empowers the Contact Center with Integrated Performance Management Solution
Leading CCaaS vendor partners with Clearview to bridge the gap between data analytics and business intelligence to improve the customer experience
New ServiceNow Virtual Agent Takes Chat from Conversation to Resolution
Now employees get answers immediately and can open cases directly from chats to make every day work simple, accessible and natural for everyone
Apttus’ Full-Spectrum CPQ Solution Fills Glaring Efficiency Gaps For Enterprises Selling in the Modern...
Industry's First All-inclusive Solution Speeds Sales Process by Combining Products and All Associated Services in One Unified Quote