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Kantar Study Shows U.S. Banks Can Increase Their Share of Deposits By 16.5% Through...
USAA, Regions Bank and Chase lead in Kantar's new CX+ Index
Qubit Data and Consumer Survey Reveal US Holiday Shopping Peak Periods are Getting Longer...
Research also shows nearly 68 percent of consumers are comfortable sharing preferences with brands to receive a more personalized experience
Millennials and Gen Z Driving Major Shifts in Customer Expectations According to a New...
Survey of consumers in the U.S., UK, France and Germany shows the business impact of customer service
A new TELUS International study reveals that social media may give brands a second...
62% of millennials would likely recommend a brand that has an exceptional social media presence, even if they were not initially happy with their...
New USU Huntsman Research Explores Why Employees Retaliate Against Hostile Customers and How Companies...
When customers are harsh or overly aggressive, reacting with retaliation and sabotage is an almost involuntary and immediate response for employees
Absolutdata Debuts NAVIK ResearchAI, an AI-Driven Market Research Platform for the 21st Century
Brands Can Now Conduct Rapid Research Centered Around Intelligent Algorithms with Natural Language Question-and-Answer Capabilities and Automated Report Creation
SurveyMonkey Expands Salesforce Integration with Enterprise Customer Experience Solution
SurveyMonkey continues to invest in open platform solutions to transform customer experience, automate workflows, and boost productivity in data collection process
True Influence® Launches OpportunityBASE™, Part of its InsightBASE™ API Layered Platform, to Deliver High-Quality...
OpportunityBASE provides enhanced functionality for the company’s ContentLEADS™, TeleLEADS™, and BehaviorLEADS™, helping businesses accelerate their sales revenue
Princeton, NJ, December 4, 2018 – True Influence®,...
Interactions Expands Fraud Protection with Next Caller Partnership
Interactions adds VeriCall™ for increased IVA fraud protection
Monetate’s Five Day Global Holiday Ecommerce Analysis Reveals A Drop in Shopping Cart Conversion...
Increased website traffic is not converting to increased purchases, as cart abandonment rates rise during Thanksgiving, Black Friday and Cyber Monday
Forrester To Acquire SiriusDecisions
Creates a robust platform guiding companies to drive growth in the age of the customer
Customer Experience Platforms Market to Register at a CAGR of 12.7% from 2018 to...
Customer experience platforms facilitate interactions with customers to get feedback about the products or services that they are using.
Zoho Deepens Analytics and AI in Customer Experience Platform
Zoho CRM Plus, powered by Zia and Zoho Analytics, delivers seamless flow of insight to help businesses masterfully create positive customer experiences
SalesLoft Survey Reveals Almost Unanimous Desire for More Diversity in the Sales Profession
With Hiring at Record Highs, Now Is the Time to Create a Highly Representative Workforce Inclusive of More Women, LGBTQ and People of Different Races, Cultures and Generations
UJET Retail Shopping Survey Shows Millennials Are Quick to Buy and Try Online, but...
Among Other Key Findings "Breach Fatigue Epidemic" Is Numbing Shoppers Security Fears
The ROI of Philanthropy: Consumers Willing to Spend 6% More for Products from Socially...
Nucleus Research breaks down the benefits of social responsibility in new Guidebook for Salesforce.org Philanthropy Cloud
SAP SE to Acquire Qualtrics International Inc., Sees Experience Management as the Future of...
SAP and Qualtrics to accelerate the new XM category by combining experience data and operational data to power the experience economy
All-New Act! CRM Introduces Powerful Marketing Automation Built for Small Business Success
The next generation of Act! provides SMBs with the ultimate toolset to accelerate growth
Glassbox Announces Integration with AWS Machine Learning
Enables Enterprises to Pour Glassbox Data into Ready-Made AWS ML Models for Customized Insights and Enhanced Digital Customer Management
Resonate Unveils Personal Values Report to Inform Brand Strategies
New Report Improves Marketers’ Ability to Uncover the Human Element Behind Consumer Decision-Making
