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Higher Logic Announces Plan to Help Organizations Through Coronavirus Concerns with Engagement Platform

Offering Event EngagementTM, a Free Event Community, to Organizations Dealing with the Cancellations of In-Person Events

Marketers Faced with a Content Conundrum Lose Sight of ROI

New CMO Council Research Finds Marketers Struggling with Content Strategy Quality, Distribution and Measurement

Pega Launches Free App To Help Clients Track COVID-19 Employee Exposure and Mitigate Risks

Pegasystems Inc. announced the launch of a free app to help its clients track the spread of COVID-19 among employees and maintain business continuity in the face of the global pandemic.

SMG Enhances Its Digital Customer Experience Solution to Help Brands Increase Conversion

Service Management Group has announced enhancements to its digital customer experience solution to help clients collect unsolicited feedback from both purchasers and non-purchasers and provide a fast, frictionless digital experience.

Platform that Manages over 25 Million Applications per year Opens SDK to Developers

Openwater releases software development kit that opens up new opportunities for revenue growth

Affinity Acquires to Boost Relationship Intelligence for Sales Professionals

New Relationship Intelligence product for sales teams due out later this year; Affinity expands to open Canadian office

OpenText Buys XMedius

OpenText has acquired XMedius, a provider of secure information exchange and unified communication solutions

Coveo In-Product Experience Intelligence Delivers Contextual In-App Support

AI-Powered Solution Understands Context, Reduces Friction, Enhances Customer Experience

Zendesk Expands Service-First CRM Solutions to Transform Customer Experience

New product suites democratize service and sales software by making it easy to try, buy and use

Zendesk Expands Sunshine CRM Platform to Deliver Complete View of the Customer

New functionality and integrations with Amazon Web Services and Workato enable companies to build differentiated experiences

Resonate Launches Enhanced AI-Based Segmentation Capabilities, Enabling Marketers to Create Dynamic and Intelligent Customer...

Resonate Platform Applies More than 13,000 Attributes to Understand What Motivates Consumer Buying Behavior and Build Brand Loyalty at Scale

Nemesysco Delivers Voice Analytics Solutions for Specialized National Law Enforcement Agencies across Southeast Asia

Company’s technology measures emotional responses during live operations and from recorded material to improve investigation productivity

XANT Introduces Industry’s First Mobile Sales Engagement Solution

Leader in modern engagement solutions announces first-ever initiative aimed at benefiting sales teams on-the-go

Study Reveals Hidden Drivers of AI Adoption

New research from The Harris Poll and Interactions offers new look into AI decision-making

InMoment and MaritzCX Join Forces–Combined Company will Deliver Extraordinary Capabilities to Drive Results for...

The combined company will immediately support over 2,000 leading brands with a global team of 1,500 employees located in 20 offices spanning North America, Europe, and Asia.

Freshworks Acquires AnsweriQ, Targeting Larger Businesses with Enterprise Scale AI Customer Service Offerings

AnsweriQ CEO Pradeep Rathinam Joins Freshworks as Chief Customer Officer to Maximize Customer Success

SalesLoft Announces New Solutions for the Full Revenue Organization

Company delivers Sales Engagement solutions to every stage of the revenue cycle

PK Announces Rebrand as it Realigns Focus on the Experience Economy

The move marks the next phase of PK’s growth following a strategic transformation and multiple acquisitions

Verdane Acquires Market Research, Customer Experience and Employee Experience Leader Confirmit

Verdane Capital IX (Verdane) is the major investor in data visualization reporting firm Dapresy AB and will merge the two companies

Sparkhound Introduces Pop-up Service Desk To Ease Digital Migrations

New Service Gives Companies a “Burst Capacity” to Handle Increased Help Desk Calls and Trouble Tickets

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