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Sales Mastery Launches Digital Platform for Advisory Services Clients
Subscribers will have access to a broad range of digital content while also having quarterly check-in calls and bi-monthly group calls
Serviceaide Expands Offerings and Global Customer Base with Acquisition of Wendia, a Leader in...
Combination Will Enable Customers to Deliver New Levels of Intelligent Service and Support Powered by AI, Knowledge, and Automation
Seismic Fall 2020 Release Extends Content Analytics Capabilities, Helping Revenue Teams Maximize Performance
Seismic Gives Customers Unparalleled Abilities to Explore, Customize and Share Actionable Insights on Campaigns, Content, and Deals
Smart Communications Study Spotlights Need for Accelerated Shift to Digital Conversations Due to COVID-19
86% of Consumers Prefer Digital Interactions, but Businesses Are Not Yet Fully Meeting Expectations
STUDY: Majority of U.S. Shoppers Are Buying More Online, but Are Fatigued by Barrage...
New research from Avionos reveals more than three-quarters of shoppers feel overwhelmed by frequent brand messaging despite making more online purchases
Mid-Pandemic Ecommerce consumer report finds increased e-commerce spending set to continue after Pandemic ends
Consumers also became more environmentally conscious with their spending during Lockdown
Report Finds Customer Centric Organizations Perform 3X Better Than Their Peers
Report studies the impact CX has on B2B and B2C companies
Pega Introduces First RPA Auto-balancing Feature for Hands-Free Bot Workload Management
New capability enables organizations to significantly reduce RPA licensing, management, and infrastructure costs
Cyara Debuts New Customer-Focused, Value-Driving Support Services
New extended Support and QA Testing services, geared toward improving automated CX assurance, agile and DevOps initiatives, are now available
VereQuest Launches e-Learning Suite to Address Growing Customer Expectations and Support Work-at-Home Agents
VereQuest announces the release of Contact Center Check-Up™ -- a series of best-in-class, e-learning modules designed specifically for the challenging contact center environment and the people who work there.
Intercom’s New Research Reveals 5 Transformative Customer Support Trends
The 2021 Customer Support Trends Report shows how the COVID-19 pandemic is impacting support leaders’ annual plans and identifies conversational support as a key strategic area of investment in 2021
Retailers Must Deliver Better On- and Offline Experiences or Miss Out on Reduced Peak...
Channel hopping shoppers say Black Friday budgets down by 37% and holiday budgets down 43% Retailers need new practices to capture and keep consumers long-term
Salesforce Introduces Revenue Cloud to Help Businesses Accelerate Revenue Growth Across Any Channel
Revenue Cloud makes B2B buying fast, flexible, and simple for customers without sacrificing compliance and accuracy
Announcing Sprinklr’s Fall Product Release: 400+ new Features to Boost Productivity
Building on the innovations Sprinklr announced this Summer Winter, the company is continuing to double down on new capabilities
Paytronix Introduces Subscription Programs for C-Stores and Restaurants
Turnkey program enables restaurant and c-store brands of all sizes to embrace one of the most successful revenue drivers of ecommerce
Khoros Launches 2020 Autumn Innovation Release, Delivering AI-Powered Human Connection Across the Digital Customer...
Product features launching in this release include new channels, experiences, and connectivity in the Khoros platform to manage teams and communities more effectively
Insightly’s New Marketing Automation Features Change the Way Businesses Manage Customer Journeys
Innovator of Unified CRM Adds Prospect Grading & Scoring, A/B & Multivariate Testing, and New Marketing Analytics
TELUS International announces agreement to acquire Lionbridge AI
Acquisition supports evolution of TELUS International’s digital transformation strategy
SugarCRM Acquires W-Systems to Accelerate Sales and Marketing Implementation Services and High Value Add-Ons...
W-Systems is Sugar's North America Reseller of the Year in 2020 and one of the company's largest global implementation partners
Brenock Announces “Idea Pipeline” Platform to Actively Engage Employees
A streamlined online tool to effectively feed continuous improvement initiatives