News Editor
70% of U.S. Employees Hold Positive View of Artificial Intelligence in the Workplace Today
Genesys survey results challenge common assumptions about AI job displacement fears
IgnitionOne Enhances its Flagship Website Personalization
New enhancements foster engagement and improve customer experience for brand websites
Bond Launches SynapzeCX: A Game-Changing Employee Engagement Platform
New AI-powered platform elevates the employee experience and helps brands engage their frontline to deliver truly exceptional customer experiences
PDI Releases New C-Store Shopper Report on Customer Behaviors Crucial to Loyalty Program Success
Report provides insights into c-store shoppers’ behaviors toward loyalty programs and recommends actionable strategies on how c-stores can improve their programs to attract new members and increase foot traffic
CSO Insights and Miller Heiman Group Releases 2019 World-Class Sales Practices Study: “All that...
Biennial report finds increase in revenue and quota attainment despite low adherence to many sales best practices, suggests economic growth driving sales performance rather than sales transformation initiatives
Genesys AI Unlocks Better, Faster, Hyper-Personalized Customer Engagement
New native and third-party AI orchestration optimizes customer journeys from marketing to sales to service, enables businesses to achieve 40-60% faster time to value
The Mars Agency introduces MarilynSM, the first end-to-end, AI-enabled predictive commerce intelligence platform for...
Built on innovation and with Watson, IBM’s AI platform, MarilynSM takes the guesswork out of marketing to shoppers
Topbox Conversation Analytics Enhancements Enable Faster Discovery of Actionable Customer Insights
New Universal Search and AI features quickly pinpoint the root causes of customer friction points across all customer conversations to improve the customer experience
AI With Heart: Pega Launches First Customer Empathy Controls for Business
Customer Empathy Advisor helps businesses tune AI to forge more mutually-beneficial relationships
Consumers Failing to Embrace AI Benefits, Says Research
Pega study highlights the need for greater empathy in artificial intelligence systems
Serviceaide Announces Major Advances in Service Management with Added Capabilities to Luma, its Virtual...
Luma Upgrade Delivers New Automation and Skills-Building Capabilities that Make 24x7 Services More Cost-Effective and Intuitive for Support Teams and End Users
Calabrio Acquires Teleopti to Create the Global Standard for Customer Experience Intelligence
Combined company ranks among largest contact center workforce management providers
Verint Unveils Groundbreaking New Voice of the Customer Cloud Solution that Combines Digital Leadership...
Automation Will Enable CX Leaders to Drive Action from a Unified View of Feedback from Across the Entire Customer Journey
New Verint Global Study Reveals Drivers Shaping the Future Hybrid Workforce
Engagement in the Always-on Era – 69% of Employees Believe Technology Will Enhance Their Jobs
Verint Introduces Visual Tools to Unlock the Power of the Hybrid Workforce
Innovative Solutions Provide Elegant Automation Storyboarding for Designing Next Generation Automation Solutions for the Contact Center and Back Office
LiveChat extends its product portfolio by launching HelpDesk, an online ticketing system
A new product from LiveChat helps companies to seamlessly organize and manage email communication with their customers
Businesses Failing to Face Ugly Truth of Their Customer Service Shortcomings, Research Finds
Pegasystems study shows huge disconnect between business decision makers and customers when it comes to customer service perceptions
Monetate Study Identifies Tipping Point for Key Customer Performance Metrics at Three Pageviews of...
Ecommerce quarterly report highlights improvement in conversion, add-to-cart and cart abandonment rates
MarketSource Rolls Out Form.com to Optimize Effectiveness and Boost Value of its Mobile Workforce
Form.com Powers Simple, Mobile-Friendly Reporting To Maximize Impact of Retail Site Visits by Thousands of Employees across North America
New Study Powered by LinkedIn Data Reveals Customer Success Growing 736% — Among Top...
Gainsight's Inaugural State of Customer Success Profession Report Now Available
