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Pega Introduces X-ray Vision: The Industry’s First Self-Healing RPA
New AI-powered Deep Robotics capabilities make bots faster, more durable, and easier to deploy for true global scalability
Mediafly Launches Content Hub to Dynamically Personalize Sales Content Experience Across Entire Buyer’s Journey
New product offering empowers marketing and sales teams to improve content engagement and accelerate path to purchase
New Tealium Predict Machine Learning Solution Helps Marketers Proactively Understand CX Data to Deliver...
New Tealium Predict Machine Learning Solution Helps Marketers Proactively Understand CX Data to Deliver ROI Faster SAN DIEGO, June 30, 2020 – Tealium, the trusted leader in real-time customer data orchestration, today announced the general availability of Tealium Predict ML, built-in machine learning technology for Tealium...
Merkle’s COVID-19 Customer Engagement Report Finds 52% of Marketers Increased Spend Since the Pandemic...
Data highlights how marketers have been impacted and are innovating as a result of the COVID-19 crisis
Qualtrics Strengthens Video Feedback Capabilities with Enhanced Voxpopme Integration
New enhancements, enabled by the Qualtrics Developer Platform, integrate Voxpopme’s video visualization widget directly into Qualtrics dashboards
Nexthink Launches Experience Platform to Empower IT Teams to Shift from Reactive Problem Solving...
Nexthink Experience is the only cloud-native solution that combines real-time analytics, employee feedback and automated remediation
Kustomer Releases New Report on the Growing Need for Efficiency in Customer Service Across...
Survey of Customer Service Professionals Identified Limited Staff, Budget and Access to Technology as Major Impediments to Efficiency Mandate
Torchlite Launches Certified Advisor Marketplace for Small Businesses with Salesforce
Marketplace matches businesses with freelancers to help service customers and grow leads with Salesforce Essentials INDIANAPOLIS – June 30, 2020 – Torchlite, the freelance marketplace for all your Salesforce needs, announced today the launch of the Torchlite Marketplace for Salesforce Essentials, a new way for...
Resonate Releases Four New U.S. Consumer Segments Based on Their Varying Comfort Levels with...
Consumer Intelligence Firm’s Analysis Finds the Majority of Consumers Are Still Reluctant to Return to Business as Usual
Serviceaide Introduces Luma Knowledge to Dramatically Improve User Access to Enterprise-Wide Knowledge for Service...
Luma closes the growing divide between users and much-needed expertise and knowledge that exists across the enterprise
UJET Raises Another $55 Million to Accelerate Contact Center Transformation
Led by Sapphire Ventures, Funding Aimed to Further Propel Growth, Scale its Platform, and Expand its Global Workforce
True Influence® Identifies B2B Industry Intent Trends During COVID-19, Helping B2B Sales and Marketing...
Identifying the industries and buying groups that are in market is crucial to helping companies get back to business by keeping campaigns targeted and running smoothly during a crisis
Topbox Enterprise CX Analytics Unveils Alternative to NPS
Brand Experience Score™ measures organizational performance by analyzing everyday customer interactions
More than 70 Percent of Revenue Leaders Say Data Management is a High Priority,...
InsideView Alignment Report 2020 Highlights the Essential Role of Data, Target Accounts, and Interpersonal Communication in Sales and Marketing Alignment
SurveyMonkey Accelerates Position in Customer Experience (CX) Market
SurveyMonkey’s CX Solutions, GetFeedback and Usabilla, help customers like Salesforce, DHL, Informatica, Puma and Yeti to fuel customer retention and growth with the fastest time-to-value in the market
UX Design Study Reveals 86% of Companies Fail to Integrate Design Across the Organization,...
Limina Study Exposes what Design-Integrated Companies Know that Others Don’t
Gladly Launches Payments to Turn Contact Centers into Revenue Centers and Provide Radically Personal...
Crate and Barrel is first to deploy Payments to agents, closing over $100,000 in new chat revenue within the first week.
Serviceaide Launches the Luma Virtual Agent 2.X Series, The Next Generation Of Its Proven...
2.X Series Sets the Stage for Ongoing Innovations in Service and Support Across Automation and Knowledge Management
Marketpoint Launches CRM 3.0 Featuring CRM-As-A-Service
Version 3.0 features full integration with marketing automation platforms, Microsoft Outlook and Zuant
Semafone Helps Businesses Quickly and Easily Achieve PCI DSS Compliance With Turnkey Hybrid Cloud Solution
New, Fully Managed Appliance, Rainier, Enables Contact Centers to Become PCI DSS Compliant Overnight While Keeping Telephony Systems On-Premises