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Allego Launches Enhanced Conversation Intelligence Product, Adds Significant New Artificial Intelligence Technology
Conversation Intelligence provides constructive insights to build stronger person-to-person connections, enhances prospect’s buying experience and boosts sales performance
Invoca Launches Invoca for Sales to Help Contact Centers Automate QA, Boost Agent Performance,...
By connecting data between the online and offline buying journey, Invoca for Sales provides contact center sales teams with complete call handling and customer journey visibility
Simplr’s New Conversational Commerce Suite Helps Brands Convert More Buyers and Drive Repeat Purchases
Conversational Commerce Suite offers a set of capabilities that combines technology, people, and data to help CX and digital teams provide premium customer service levels
Amperity 3.5 Launches: Omnichannel Personalization, Powerful Analytics, and Expanded Self-Service Capabilities
The release enables enterprise consumer brands to turn first-party data into differentiated customer experiences
OnePulse Secures £2million Funding for Global Expansion
Real-time Consumer Insights Platform To Grow in central Europe, Russia, Africa, Asia and South America
Higher Logic Acquires Vanilla to Expand Its Engagement Solutions for Customers
Together the two will serve the global Association and Corporate markets with unmatched community solutions
Pega Streamlines Digital Transformation with Enhanced Pega Infinity Capabilities
Latest update to core Pega software suite cuts through enterprise complexity with new low-code, automation, and AI features
Quadient Introduces Inspire Evolve, a Cloud-based Customer Communications Management Solution, and Continues Software Strategy...
Inspire Evolve introduces digital-first cloud communications built for the future
Stratifyd Launches New Solutions to Remove Costly Data Blind Spots and Automate the Discovery...
Stratifyd Solutions powered by Smart AI ™, includes five solutions to gain faster time to insights and drive greater organizational impact
Alida Focuses On Complete View of the Customer for Spring 2021 Product Release
The Alida CXM & Insights Platform has been enhanced to action total customer feedback in near real-time
Verint Launches Low-Code Intelligent Virtual Assistant for Customer Engagement
New Offering Provides Business Professionals User-friendly Tools, Making it Easier to Operationalize AI Across the Enterprise
Phrasee enters $8.5 Billion Customer Experience (CX) Market with First Technology to Optimize Brand...
Latest technology integrates with Adobe and Salesforce, as brand language optimization brings competitive edge and commercial impact to enterprise CX strategies
OpenText Announces New Content Services Platform to Power Modern Work in the Cloud
OpenText Core Content and OpenText Core Case Management empower customers to securely capture, collaborate, integrate and manage content and business processes
Cloud Editions 21.2 Enables Organizations to Grow with OpenText
OpenText announces new content services platform, industry solutions, and innovations across the OpenText portfolio
Pega Process AI Delivers Self-Optimizing Process Automation
New Pega Platform capability drives even greater process efficiency and effectiveness at enterprise scale
SurveyMonkey Launches AI-Powered Brand and Industry Tracking Solutions to Provide a More Agile Approach...
The new solutions empower marketing, research, and financial services professionals to uncover timely insights fast and keep up with the pace of change
Cortical.io Message Intelligence Solution Improves Accuracy of Processing Unstructured Documents
Cortical.io NLU Technology is Changing the Game in Intelligent Document Processing
M-Files Acquires Hubshare to Strengthen External Content Sharing and Collaboration, Deliver Best-in-Class Digital Client...
Together M-Files and Hubshare help companies heighten digital client experiences by delivering a secure information exchange platform with branded and customizable client portals
Mirakl and PunchOut2Go Announce Partnership to Offer Industry-First Comprehensive B2B Enterprise Marketplace Solution for...
Strategic partnership will streamline procurement and reduce costs for B2B marketplace operators
Simplr Announces Partnership and Integration with Gladly
Simplr and Gladly enable brands to deliver 24/7 staffed coverage across all digital channels and provide fast and personal service