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FlexMR Reimagines Insights Empowerment and InsightHub Platform

The firm has unveiled a new brand position as The Insights Empowerment Company, and celebrates a major upgrade to its core technology product – InsightHub.

Idomoo Launches New Living Video Technology to Make Video Interactive, Evergreen and Engaging

Next Generation Video Platform allows videos to evolve and be customized by viewers in real time

Broadvoice Expands Technology Portfolio, Vertical Markets and Global Reach with GoContact Acquisition

Deal Adds CCaaS Platform, Sales and Service Operations in Europe, Africa and Latin America to Broadvoice’s High-Growth North American Operations

Gryphon Networks Announces New Brand to Reflect Rapid Growth in Sales Engagement and Sales...

Rebranding is a part of a larger initiative to showcase Gryphon’s new AI and machine-learning capabilities

Chorus.ai Launches Conversation Intelligence App Within Zoom Meetings

New App for Revenue Teams Brings Real-Time Relationship Context to Virtual Meetings

SugarCRM Adds Its SugarPredict AI Capabilities to Supercharge Sales and Service Teams with Automated...

The Platform Does the Work to Help Organizations Build Stronger Customer Relationships Through an Understanding of Emotion and Intent

Cloud Editions 21.3 Strengthens Information Management in the Cloud at Scale

OpenText announces a new customer data platform, a new AI-driven solution to uncover and remediate high-risk content and expanded cloud API services

Nexa Acquires Client Chat Live, Expands Its People-Powered Business Services

With the acquisition, Nexa rounds out its people-powered business solutions with 24/7/365 live chat and text messaging

Netcore Cloud Enters North American Market With Omnichannel Marketing Automation Platform

AI-powered Netcore Cloud Email delivers 95% inbox placement and tools for optimizing customer engagement and experience

CSG Supercharges Customer Engagement Solutions with Acquisition of Kitewheel

Customer journey orchestration and analytics platform combines with CSG’s digital engagement software to drive superior customer experiences across all channels, at every touchpoint

CallMiner Announces Conversation Analytics Solution for Enterprise and Business Development Sales Teams

Drive revenue, improve sales cycles and increase win rates with advanced conversation analytics, including real-time analytics

Five9 Extends its Practical AI Solutions for Low-Code Development, Voice Biometrics, Real-Time Analytics and...

New features streamline the development of Intelligent Virtual Agents and help organizations easily deploy solutions to augment their contact centers with an AI-powered digital workforce

FlexIP Solutions Introduces Flex Text Business Text Messaging, Marketing and Customer Engagement Platform

Cloud Communications Provider Enables Two-way SMS & MMS Texting Solution for Businesses Nationwide

ZoomInfo to Acquire Conversation Intelligence Leader Chorus.ai to Enable Insight-Driven Targeting, Coaching, and Decision-Making...

Combines ZoomInfo’s Business-to-Business Intelligence, Workflows, and Engagement Software with Conversation Insights from Chorus to Transform Go-to-Market Execution

NICE Redefines Proactive Conversational AI for Digital Experiences With CXone SmartReach

NICE is delivering the industry’s most comprehensive integrated suite for digitally fluent customer service

Loqate Releases Next Generation of the Industry’s Most Advanced Type-Ahead Address Capture Solution

Helps retailers and brands increase conversions, accelerate checkout and improve onboarding to meet growing consumer demand for on-time delivery as eCommerce surges

Chorus.ai Expands Momentum Suite, Giving Revenue Leaders an In Depth View of Deal Pipeline

New functionality, powered by industry-leading AI and trackers, identifies revenue growth opportunities and risks

Litmus Launches Integrated Insights Report

New feature provides marketers with holistic email campaign insights to optimize campaign results

Verint Extends Leadership in Workforce Management with Launch of AI-Powered Intelligent Interviewing

Cloud Solution Transforms Recruiting with AI-Driven Candidate Screening for Improved Hiring Experiences, Employee Engagement and Retention

LivePerson eliminates friction between brands and consumers with a breakthrough AI-powered, consumer-centered bot scoring...

Meaningful Automated Conversation Score (MACS) provides insights at every turn of a conversation, setting a new standard for automation-based sales, marketing, and care

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