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Pega Introduces New AI-Powered Capability to Usher in the Next Generation of Omnichannel Marketing

New Pega Customer Decision Hub feature transforms customer journeys to deliver the most relevant experiences possible

Intellum Framework© to Standardize Customer, Partner, and Employee Education

Education technology leader shares proprietary process for developing successful education initiatives that drive business results and real ROI

Terminus Launches New Integration to Accelerate Account Targeting Across Partnership Channels

Crossbeam integration empowers marketers to close more deals by unlocking joint opportunities, launching cohesive ABM campaigns

Ada Announces Rebrand and Launches Suite of New Product Features to Support Global Expansion

Latest CX Partnership Integration Enhances Brand Interactions, Builds on Company Momentum

NICE and Google Cloud Collaborate to Drive Smarter Digital Conversations and Improve Self-Service Experiences

Integration of NICE's AI-powered CXone with Google Cloud’s CCAI applications to make human agents, voice bots and chatbots more effective

Litmus Announces Acquisition of Content Automation Platform Kickdynamic

Email marketing leader adds highly personalized, AI-driven content recommendations to its product suite

Kustomer Debuts New Customer Self-Service, Chatbot, Social CX, and SMS Features at Annual Kustomer...

New Features Enable Businesses to Communicate Proactively and Deliver More Personalized Customer Experiences Across Additional Channels

Litmus Adds New Features Improving Automation, Personalization, and Workflow Capabilities

Enhancements to Litmus Proof, Builder, and Email Analytics solutions and its new Adobe and Intilery integrations help marketers drive revenue, convert business goals

Rocketlane Empowers Data-driven Decisions and Effective Management by Adding Time Tracking to its Customer...

New module improves team efficiency, quantifies efforts accurately, prioritizes resources and optimizes processes

Momentive announces availability of new GetFeedback capabilities to accelerate and scale CX programs

With Embedded Listener, Program Accelerator, and updates to the platform’s AI- and ML-powered Insights features, GetFeedback users will create and close feedback loops faster and in new areas of the customer journey

Alida Brings Deeper AI, Analytics, and CXM Integrations to Fall 2021 Product Release

The Alida TXM platform enhances capabilities in customer, employee, product, and brand experiences for its 165M users

Dialpad acquires Koopid to offer comprehensive and intelligent omnichannel support through Dialpad Contact Center

Koopid technology provides a connected and personalized digital experience across channels to drive differentiation in customer experience through AI-powered engagement

Khoros Innovates to Transform Contact Centers for the Digital Age

The company’s Autumn Innovation Release includes a new no-code chatbot offering, modern & secure messaging enhancements, and the first-ever Zoom integration for enterprise communities

Alida Announces $20 Million Equity Investment from Round13 Growth Fund

The investment will accelerate Alida’s aggressive growth strategy and innovation agenda

Seismic Fall 2021 Release launches new Digital Sales Rooms to accelerate deal cycles and...

Seismic also announces HubSpot integration at INBOUND 2021

SupportLogic Announces $50 Million Series B Funding from WestBridge Capital and General Catalyst

New Investment Will Fuel Continued Growth and Expand SupportLogic's AI-Based Platform That Improves the Customer Support Experience

Pointspay launches new shopping platform that helps loyalty program members to afford more by...

New online shopping platform helps shoppers ‘buy more, pay less’ by spending and earning loyalty points instantly at checkout

Validity Invests in Flagship DemandTools Platform for Continual Delivery of Clean, Report-Ready Data

Updates build on DemandTools’ long-standing industry prowess to become the most integrated and adaptable data management platform on the market BOSTON, October 5, 2021 - Today Validity, the leading provider of data quality and email marketing success solutions, launched a V release of its...

Qualtrics Announces Experience ID, Ushering in a New Era of Personalization at Scale

Experience ID uses conversational analytics, machine learning and journey orchestration to help organizations identify and close experience gaps in their business and identify new opportunities for growth

Invoca Announces New Functionality to Capture More Conversational Data that Drives Revenue

Outbound call support, Lost Sales Recovery, global transcript search, and a “no-code” integration library, among key new features

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