News Editor
News Editor
Hidden Brains Celebrates 23 Years of Innovation and Growth in Technology
Global clientele includes over 35+ Fortune 500 companies, and a delivery record of more than 6,000 projects
AI investment is outpacing ROI – just one in ten CX leaders report significant impact from AI to date...
57% of CX leaders say there has been limited or no impact from AI within CX operations over the last year
Netcore Unbxd Named a Leader in the 2026 Gartner® Magic Quadrant™ for Search and Product Discovery
Netcore Unbxd Named a Leader in the 2026 Gartner® Magic Quadrant™ for Search and Product Discovery
IPC Strengthens Compliance and Connectivity Through Strategic Partnership with Luware
Collaboration expands the reach of Luware Recording, a cloud-based compliance recording platform that helps financial institutions meet evolving regulatory requirements while modernizing communications
RainFocus Launches AI Agent Connectivity for Event Data with MCP Profiles
First native MCP with an enterprise-grade OAuth security layer provides fast, accurate answers from live event data during high-stakes event execution windows
New Report From Trustpilot Finds Returns Are Biggest Untapped Loyalty Lever for Brands
New report reveals how consumer values are reshaping retail in 2026
Quiq launches Verified Intelligence to give enterprise brands full control over agentic AI
Agentic AI platform introduces a three-part control layer so enterprise brands can move on AI without putting their customer experience or brand reputation at risk
Omilia Launches the Only Native Voice in Enterprise CX
Human-quality voice synthesis, sovereign by design, delivered natively inside Omilia's Conversational Platform — with sub-45ms latency and custom voice cloning in minutes
iQlance Solutions Expands Its App Development Services San Francisco Footprint, Helping Bay Area Founders Turn Ideas Into Scalable Products
Establishing itself as the preferred technology partner for entrepreneurs and startups creating digital products
Hexaware and SmartRent Enter Strategic Partnership to Transform to AI-native Customer Operations and Revenue Processes
AI-led support services, bill-to-cash solutions, and an agile lead-to-order process with Salesforce Revenue Cloud Advanced implementation
Noteya Innovations and Sakamoja Group to Develop Infrastructure Modernization and Digital Transformation Projects in East Africa
Companies to utilize AI-driven technologies and automation platforms to overcome legacy infrastructure bottlenecks across energy, utilities, healthcare and enterprise sectors
Awin expands discovery intelligence as AI reshapes how consumers find brands
Combining new data approaches with platform innovation to drive more sustainable growth for brands
Manago AI, formerly SALESmanago, unveils new identity and agentic AI capabilities to help brands move faster and make powerful...
Manago AI helps brands understand every customer and turn insights into personalised engagement in minutes, dramatically reducing marketing complexity
Voice AI Startup Retell AI Launches Conductor, Featuring the First-Ever Graph-Native Review Interface for Production Voice Agents
New operationally aware AI copilot helps enterprises identify failures, automate testing and continuously improve voice agents at scale for contact centers
AI Jewelry Model Helps Online Jewelry Sellers Create Listing-Ready Product and Model Photos Faster
Helping online jewelry sellers create listing-ready model photos, product photos, and visual assets from jewelry product images
Social Media Is Now the Primary Channel for Brand Crisis Response, New Research Finds
Research reveals social media is the first place consumers hear about brand crises and the first place they expect brands to respond in real time
RAIN Group Introduces C-Suite Sales Accelerator for Executive-Level Selling
Multi-day executive-selling experience designed to prepare sellers for high-stakes conversations with senior decision-makers
New Five9 Research: AI Adoption in CX Hits 92%, But Consumer Trust Still Depends on Human Support
Global study finds AI is delivering ROI, but trust hinges on transparency, choice and seamless human handoffs
Valence AI Raises $5 Million, Secures U.S. Patents on Real-Time Emotional Detection from Live Speech
Announcement coincides with the issuance of two U.S. patents on the company’s proprietary audio signal processing pipeline
Omilia and valantic Partner to Bring Agentic Voice AI to Enterprise Contact Centers Across DACH and Benelux
Omilia’s Self-Learning Agentic CX platform now available to valantic’s 500+ enterprise clients across DACH and Benelux