News Editor
New Global Customer Experience Company Revealed Today as Majorel
Bertelsmann and Saham’s customer experience business, “Majorel”, launched; bold statement of intent on future growth
Sharpen Technologies Offers Logic and Action Bots to Modernize Omni-Channel Workflows
Sharpen Logic and Action bots result in a more consistent customer journey, an improved agent experience, and increased efficiencies
Lexalytics® Announces Text Analytics Suite Availability for Any Computing Environment
Company Also Pioneering New “Micromodels” Machine Learning Approach to Natural Language Processing
Gainsight® Launches Gainsight PX, a Complete Product Experience Platform to Drive Subscription Growth
B2B Product Teams Can Leverage Deep Product Insights and Personalize In-App Engagements to Build Products Customers Love to Use
Gong.io Raises $40 Million to Transform Sales with AI
Companies including LinkedIn, GE, ZipRecruiter, and Drift empower their teams and win deals with Gong's Conversation Intelligence technology
CleverTap More Than Doubles Revenue, Realizes Significant Customer Growth Globally in 2018
Company to accelerate growth in 2019, with more product innovation, expansion in key markets
The Nation’s Most Loved Social Brands Revealed Through Consumer Conversations
Disney World and Pillsbury Most Loved in Terms of Offline Conversation, While American Family and Clean & Clear Are of Online Conversation Winners
Brand Keys 2019 Customer Loyalty Engagement Index Identifies Secret to Lasting Loyalty
Loyalty Engages Customers, Engenders Trust, Guarantees Brand Profitability For Retail Sector Brands
Jacada Introduces Interact 11 to Uniquely Enable Customer Service RPA, Intelligent Self-Service and Agent...
Release 11 empowers business users to effortlessly design and manage end-to-end customer service automation in one no-code development environment
Kustomer Raises $35M Series C Led by Battery Ventures, Further Challenging Salesforce and Zendesk...
Kustomer plans to use the capital to accelerate its go-to-market strategy; expand internationally; and invest in its platform and launch new products.
Skillsoft Launches New Digital Learning Journeys for Key Technology Roles
Skillsoft Launches New Digital Learning Journeys for Key Technology Roles
CustomerThink Research Finds 75% of Customer Experience (CX) Initiatives Fail to Prove Business Value
Groundbreaking research reveals key success factors for the 25% of "Winning" CX initiatives.
iovox Strengthens International Call Tracking Leadership with Acquisition of WannaSpeak
iovox, a global provider of inbound and outbound call tracking solutions, announced today the acquisition of France-based provider, WannaSpeak.
Telco Marketers Report Big Appetite for Live Data Insights to Add Customer Value and...
New CMO Council Survey of 150 Mobile Network Marketing Leaders Reveals Many Obstacles to Applying Real-Time Data Intelligence to Upgrading Customer Experience and Revenue Growth
Copper Releases New Study, Revealing that CRMs Need to Adjust to Serve Today’s Relationship-Makers...
The length of business relationships is increasing, while the people using CRM and productivity are merging
StoreForce and Moz Partner to Enable Specialty Retailers to Thrive in the Era of...
StoreForce clients can now connect to the Moz Local Enterprise platform
Verint to Acquire ForeSee Extending Its Voice of the Customer Leadership
Combination Will Create the Most Comprehensive Omnichannel Cloud VoC Portfolio
Kantar Study Shows U.S. Banks Can Increase Their Share of Deposits By 16.5% Through...
USAA, Regions Bank and Chase lead in Kantar's new CX+ Index
Qubit Data and Consumer Survey Reveal US Holiday Shopping Peak Periods are Getting Longer...
Research also shows nearly 68 percent of consumers are comfortable sharing preferences with brands to receive a more personalized experience
Millennials and Gen Z Driving Major Shifts in Customer Expectations According to a New...
Survey of consumers in the U.S., UK, France and Germany shows the business impact of customer service
