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Higher Logic Announces Plan to Help Organizations Through Coronavirus Concerns with Engagement Platform
Offering Event EngagementTM, a Free Event Community, to Organizations Dealing with the Cancellations of In-Person Events
Marketers Faced with a Content Conundrum Lose Sight of ROI
New CMO Council Research Finds Marketers Struggling with Content Strategy Quality, Distribution and Measurement
Pega Launches Free App To Help Clients Track COVID-19 Employee Exposure and Mitigate Risks
Pegasystems Inc. announced the launch of a free app to help its clients track the spread of COVID-19 among employees and maintain business continuity in the face of the global pandemic.
SMG Enhances Its Digital Customer Experience Solution to Help Brands Increase Conversion
Service Management Group has announced enhancements to its digital customer experience solution to help clients collect unsolicited feedback from both purchasers and non-purchasers and provide a fast, frictionless digital experience.
Platform that Manages over 25 Million Applications per year Opens SDK to Developers
Openwater releases software development kit that opens up new opportunities for revenue growth
Affinity Acquires Nudge.ai to Boost Relationship Intelligence for Sales Professionals
New Relationship Intelligence product for sales teams due out later this year; Affinity expands to open Canadian office
OpenText Buys XMedius
OpenText has acquired XMedius, a provider of secure information exchange and unified communication solutions
Coveo In-Product Experience Intelligence Delivers Contextual In-App Support
AI-Powered Solution Understands Context, Reduces Friction, Enhances Customer Experience
Zendesk Expands Service-First CRM Solutions to Transform Customer Experience
New product suites democratize service and sales software by making it easy to try, buy and use
Zendesk Expands Sunshine CRM Platform to Deliver Complete View of the Customer
New functionality and integrations with Amazon Web Services and Workato enable companies to build differentiated experiences
Resonate Launches Enhanced AI-Based Segmentation Capabilities, Enabling Marketers to Create Dynamic and Intelligent Customer...
Resonate Platform Applies More than 13,000 Attributes to Understand What Motivates Consumer Buying Behavior and Build Brand Loyalty at Scale
Nemesysco Delivers Voice Analytics Solutions for Specialized National Law Enforcement Agencies across Southeast Asia
Company’s technology measures emotional responses during live operations and from recorded material to improve investigation productivity
XANT Introduces Industry’s First Mobile Sales Engagement Solution
Leader in modern engagement solutions announces first-ever initiative aimed at benefiting sales teams on-the-go
Study Reveals Hidden Drivers of AI Adoption
New research from The Harris Poll and Interactions offers new look into AI decision-making
InMoment and MaritzCX Join Forces–Combined Company will Deliver Extraordinary Capabilities to Drive Results for...
The combined company will immediately support over 2,000 leading brands with a global team of 1,500 employees located in 20 offices spanning North America, Europe, and Asia.
Freshworks Acquires AnsweriQ, Targeting Larger Businesses with Enterprise Scale AI Customer Service Offerings
AnsweriQ CEO Pradeep Rathinam Joins Freshworks as Chief Customer Officer to Maximize Customer Success
SalesLoft Announces New Solutions for the Full Revenue Organization
Company delivers Sales Engagement solutions to every stage of the revenue cycle
PK Announces Rebrand as it Realigns Focus on the Experience Economy
The move marks the next phase of PK’s growth following a strategic transformation and multiple acquisitions
Verdane Acquires Market Research, Customer Experience and Employee Experience Leader Confirmit
Verdane Capital IX (Verdane) is the major investor in data visualization reporting firm Dapresy AB and will merge the two companies
Sparkhound Introduces Pop-up Service Desk To Ease Digital Migrations
New Service Gives Companies a “Burst Capacity” to Handle Increased Help Desk Calls and Trouble Tickets