News Editor
SupportLogic Launches New Global Partner Program
The new PX+ channel program expands global market reach to help B2B organizations improve their customer support experience
ClearSale Acquires Software Development Organization Beta Learning
Fraud protection company’s first M&A will expand development resources by 30%
CGS Releases TeamworkAR™ – Enterprise-Ready Augmented Reality Training and Collaboration Platform
Enables easy-to-use AR solution to support field services professionals across the enterprise
InSites Consulting and Gongos, Inc. Join Forces to Empower Customer-Centric Growth for Brands
InSites Consulting, the global consumer insight and collaboration agency, announced the acquisition of Gongos, Inc., the US customer-centricity consultancy
Vurvey Launches Vurvey AR for 3D Testing of Product Ideas, Concepts and Prototypes Using...
Innovative new platform enables product design teams to share concepts faster at any stage of development with consumers while collecting a greater quantity and quality of feedback
Salesloft Introduces AI-Powered Buyer Sentiment and Intent in the Modern Revenue Workspace™
Sellers can now take direct action based on buyer signals and win more business
Fin’s new Experiments Product Enables CX teams to Confidently Deliver Business Process Changes that...
Bringing the power of A/B testing to operations and customer service workflows, allowing teams to continuously improve their processes, backed by data
HGS unveils new digital-led vision
New brand positioning underscores commitment to exceed today’s rising customer and employee expectations
ClearAction Continuum Announces Experience Leadership Resources to Step-Up Customer Experience Strategic Impact to Organizational...
The new experience leadership resources are designed for boards and executives, and teams in marketing, customer success, customer experience, and employee experience.
LighthousePE Makes Automated Mobile Proximity Engagement More Accessible with New Machine Learning Capabilities
The latest release of the mobile proximity engagement platform extends its capabilities to help businesses of any size strengthen customer loyalty and drive more repeat visits and sales.
Quadient’s Inspire Flex Software Release Delivers Customer Experience Built for a Digital-First World
The latest release of the hybrid cloud solution offers 300+ enhancements that give users extended control over design and delivery of omnichannel customer communications
Kissflow rolls out an enhanced version of its powerful productivity platform to manage ad-hoc...
Advanced case management capabilities will empower business users to become citizen developers and realize the true value of automation
Five9 Extends its Digital Workforce Solutions with Support for Life-Like Synthetic Voices
Five9, Inc. is adding a new capability to help businesses reimagine their self-service experiences using life-like conversational AI synthesized from human voices
Pega Introduces New AI-Powered Capability to Usher in the Next Generation of Omnichannel Marketing
New Pega Customer Decision Hub feature transforms customer journeys to deliver the most relevant experiences possible
Intellum Framework© to Standardize Customer, Partner, and Employee Education
Education technology leader shares proprietary process for developing successful education initiatives that drive business results and real ROI
Terminus Launches New Integration to Accelerate Account Targeting Across Partnership Channels
Crossbeam integration empowers marketers to close more deals by unlocking joint opportunities, launching cohesive ABM campaigns
Ada Announces Rebrand and Launches Suite of New Product Features to Support Global Expansion
Latest CX Partnership Integration Enhances Brand Interactions, Builds on Company Momentum
NICE and Google Cloud Collaborate to Drive Smarter Digital Conversations and Improve Self-Service Experiences
Integration of NICE's AI-powered CXone with Google Cloud’s CCAI applications to make human agents, voice bots and chatbots more effective
Litmus Announces Acquisition of Content Automation Platform Kickdynamic
Email marketing leader adds highly personalized, AI-driven content recommendations to its product suite
Kustomer Debuts New Customer Self-Service, Chatbot, Social CX, and SMS Features at Annual Kustomer...
New Features Enable Businesses to Communicate Proactively and Deliver More Personalized Customer Experiences Across Additional Channels