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Marketers Gain New Content Performance Insights, More Precise First-Party Intent Signals with Contentgine’s Content...

New platform experiences make content consumption analysis smarter and simpler for better sales results

Devtech Acquires Digital Agency Saturized

Saturized helps leading brands drive new sources of revenue and increase brand loyalty through digital user experience, brand strategy, visual and motion design, and virtual and mixed reality

Cyara Resolves Common Chatbot Failures with New Testing Capabilities

Botium chatbot and conversational AI testing features further establish Cyara as global leader in CX testing and assurance market

eGain Knowledge Hub™ Connects with Microsoft SharePoint™ to Unleash Business Value from Content

Powered by AI and analytics, eGain Knowledge Hub offers a rich, one-stop knowledge solution for the digital-first, remote-first era

Sitecore Experience Manager Cloud (XM Cloud) Now Available

Company transitions core CMS solution to modern cloud architecture giving brands access to unrivaled speed to market in the implementation of customer experiences

Rocketlane is First Customer Onboarding Software to Offer Native Forms for Seamless Data Collection

New capability will help customer-facing teams capture intake requests, handoff data, and feedback and convert the responses into actionable tasks

Centercode’s New Product Testing Dashboard Empowers Product Managers to Successfully Launch User-Testing Programs for...

New Project Kick-off Dashboard centralizes user-testing configuration to help product managers quickly launch tests while showcasing professional expertise and leadership skills

Dashbot Launches Conversational Data Cloud™ to Provide a Centralized View of All Chatbot Data

Conversational data can reduce chatbot failure rates by up to 35% and reduce chatbot escalation rates by up to 57%, while uncovering new ways to handle customer conversations

Quadient Introduces DigtalBOOST: Pre-packaged Digital Solutions for Common Customer Processes and Contracts

Pre-packaged suite of digital solutions enables businesses to easily implement digital, self-service customer processes without IT dependency or investment in expensive platforms

InMoment Releases Major Updates to XI Platform to Help Companies Deliver Integrated Experiences Across...

Launches the Product Experience cloud providing an integrated view of user experience within digital product applications with deep ties to product analytics

Skit.ai Offers Best-In-Class Conversational Voice AI Solutions to Address Contact Center Crisis

Leading voice AI startup expands global footprint, offering revolutionary customer experience solution to U.S.

LogRocket Launches Conditional Recording to Empower Software Teams to Intelligently Surface Digital Insights; Company...

Latest Series C funding was led by Delta-v Capital and Battery Ventures to further scale its machine learning-based insights for digital experiences

OpenText Powers the Information Advantage with Cloud Editions 22.2

Innovations unveiled at OpenText World EMEA power and protect organizations to harness exponential information and accelerate forces to drive business value

Speedeon Launches AudienceMaker, an Intuitive Strategic Growth Platform Helping Brands Increase Marketing ROI

AudienceMaker Supercharges Customer Acquisition & Retention through Real-Time Data, Analytics & Triggered Marketing Campaigns

Amazon Connect adds new capabilities to improve contact center productivity and customer satisfaction

Amazon Connect Cases Now in Preview, Amazon Connect outbound campaigns & Amazon Lex Automated Chatbot Designer in General Availability

Nametag Launches “Out-of-the-Box” Customer Identification Solution To Bring Greater Security And Efficiency To Customer...

Customer Support Solution protects customer accounts with, real-time automated identity verification

OneSignal Launches Journeys to Deliver Personalized Cross-Channel Customer Experiences

Customer Engagement Platform with Dynamic Messaging Workflow Builder Reaches Users Across Devices and at Scale

Upstream Works Announces AI Application Integrations for Intelligent Agent and Customer Experiences

Leader in omnichannel contact center solutions introduces next-level innovation, providing agents with AI-powered guidance and automation for faster resolutions

Stravito launches Atlas, a visual insights tool enabling enterprises to explore and integrate market...

Atlas introduces an innovative and highly visual way to explore available information, reveal hidden connections between topics and categories, get extra context on keywords, identify trends and build stories around key findings

Braze for Success Guides Leading Brands to Long-Term Growth With Best-in-Class Support, Education, and...

New solutions help brands push customer engagement strategies further to stay ahead of the market

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