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eGain Reimagines Omnichannel Customer Engagement with Conversational Automation, Augmented Agents, and Full-Spectrum Analytics

eGain today announced major enhancements to its eGain Solve™ software suite.

OpenText Core Experience Insights Delivers End-to-End Customer Journey Mapping for Data-driven Marketers

OpenText Provides Fresh Insights on Campaign Performance and Customer Sentiment

Verint Introduces AI-Infused Knowledge Management for ‘Knowledge as a Service’

Drives Knowledge Intelligently across Customer Touchpoints Effortlessly via the Cloud

VOGSY Adds New Task Management Capabilities to its G-Suite Professional Services Automation Solution

VOGSY, the only professional services automation (PSA) solution built on the Google Platform, today announced new task management capabilities specifically designed for service-based companies.

SugarCRM Announces Fall ’19 Release with Laser Focus on End Users

Latest Enhancements Support Mission of Helping Companies Create Customers for Life

Sparkcentral Announces Cross-Channel Conversation History Feature for Digital Customer Service Agents

First-in-industry innovation allows for optimal agent productivity through an unbroken view of a contact’s conversation history across all digital channels

Gartner Survey Reveals the Three Top Brand Challenges for Marketing Leaders

Marketing Leaders Report They Struggle With Management, Relevancy and Measurement

Calabrio Accelerates Contact Center Freedom by Introducing Agent Self-Scheduling Technology

Evolution of employee self-service supports Calabrio vision to help customers achieve a flexible, fair and digitally optimized workplace

Qubit Start for Peaks Includes Proven Tactics to Increase Retail Revenue Throughout the 2019...

New personalization package decreases resource impact on brands and accelerates time to revenue

Sutherland Partners with Leading AI Provider to Create the Contact Center for the Future

Sutherland and Augment CXM to revamp the customer experience through first-of-its-kind, AI-powered solution for customer service agents

UserZoom Survey: 70% of CEOs Say User Experience is Key Competitive Differentiator

Second annual “State of UX in the Enterprise Report” uncovers key trends, challenges and growth opportunities for the User Experience market

#CXDay Report from Cyara and CXPA Reveals Experience and Digital Team Collaboration Are Key...

Eighty-two percent are in the midst of digital transformation, but pressure to quickly execute change results in CX errors for many brands

Vonage research reveals IVR horror costs businesses $262 per customer each year

61 percent of consumers believe that reaching an IVR menu when calling a business makes for a poor customer experience, leading more than half to abandon the company altogether

Intuit Launches Prosperity Hub Program to Bring 3,000+ Jobs to Communities in Need

The program is designed to spark economic prosperity in regional communities as well as provide remote job opportunities for communities of people in need.

SugarCRM Unveils Radical New Approach for Driving Revenue Analytics

Cutting-Edge Technology Acquired via Corvana Gives Customers Early, Actionable Insights and Trend Analysis

Organizations With Cloud Contact Center Technology Report 18 Percent Higher Customer Satisfaction

NICE inContact CX Transformation Benchmark study finds 40 percent of companies are very likely to invest in four or more customer service channels in the coming year

New Survey on Customer Service Automation Reveals 83% of Consumers are Willing to Make...

Consumer survey findings combined with analysis of 71 million real world chatbot interactions finds efficiency is the common denominator

Ushur Introduces SmartMail: An Advanced Application to Automate customer email processing using AI

New Application Utilizes Artificial Intelligence to Automate High-Volume Customer Email

Study: CMOs are Overlooking Key Opportunities to Drive Growth Through Search Engine Marketing

Adthena’s 2019 survey of CMOs uncovered marketing executives’ perceptions towards search engine marketing (SEM) and the opportunities they may be overlooking

Market, Private Companies Dig Deeper Into AI Integration to Gain Competitive Edge, Deloitte Survey...

Deloitte finds uptick in tech spending as 72% of private company leaders look to reskilling employees as a tactic to win the war for talent NEW YORK, Sept. 17, 2019 – Mid-market and private companies view talent and emerging technologies as the make-or-break factors...

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