News Editor
Merkle’s 2021 Loyalty Barometer Report Reveals the Power of Rewards Programs in Building Strong...
Report highlights key drivers of loyalty including personalization and recognition, and discusses the impact of the events in 2020
Alorica Shares Corporate Social Responsibility Momentum, Including $6.5 Million Employee-Driven Donation Milestone
2020 CSR Highlights Affirm Global CX Provider’s Commitment to Philanthropy, People and the Planet
Actian Takes Customer Insight to New Levels with Customer 360 Solution on its Avalanche™...
Enterprises can finally gain real-time, actionable intelligence across existing enterprise data silos, creating superior customer insights for competitive advantage
Pega Delivers New Enhancements for Low-Code Mobile App Development
Latest Pega Mobile capabilities enable anyone to deploy powerful mobile apps in just a few clicks
Beauty and Personal Care Brands Dominate Most Loved Brands During Pandemic Year, New Study...
Trader Joe’s and Carter’s Lead Offline Talk Sentiment, While Walmart’s Great Value and American Family Insurance Retain their Rankings as the Most Positive Brands Online
Jabmo Unveils ROI Analysis Toolset for its Account-based Marketing Platform
New toolset enables B2B marketers to measure the return on investment (ROI) of campaigns through test and control groups
WebFindYou, All-In-One Digital Marketing Technology, Announces Official Launch to the US and International Markets
Revolutionary technology is designed to help businesses, agencies and freelancers achieve true digital marketing with less hassle, reduced costs and increased revenues
PFL Enhances Tactile Marketing Automation, Command Center Products
New capabilities empower brands to create remarkable, intent-driven tactile experiences
Linc Launches New Omnichannel Pickup Assistance & Orchestration Digital Worker to Provide a Best-In-Class...
Brands and retailers can achieve true omnichannel engagement and seamlessly send automated notifications and create effective 2-way communication for all fulfillment options including BOPIS, Curbside, BOSS and other channels
Hootsuite Makes Finding and Sharing Great Social Content Easy with New ‘Curate’ Integration
Together, Hootsuite, UpContent and Proofpoint deliver a best-in-class trifecta for content curation and compliance
Leadspace Lands $46 million in Growth Funding Led by JVP and Welcomes New CEO...
Funding and fresh leadership will enable Leadspace to accelerate growth, product development and customer adoption of its leading AI-driven B2B Customer Data Platform (CDP)
New Global Rackspace Technology Study Uncovers Widespread Artificial Intelligence and Machine Learning Knowledge Gap
Rackspace Technology™ (NASDAQ: RXT) today announced the results of a global survey that reveals that the majority of organizations globally lack the internal resources to support critical artificial intelligence (AI) and machine learning (ML) initiatives.
Whatfix Launches Digital Adoption Solutions for Desktop and Mobile Applications to Accelerate Enterprise Wide...
In-App Guidance is Now Available Everywhere Your Employees Work
Zendesk Unveils New Suite With Powerful Messaging Solution
Company continues democratizing customer service with new enterprise-grade capabilities designed to make it easier and faster for companies to provide better customer support
Khoros Advances CX Leadership with Acquisition of AI & Machine Learning Leader Flow.ai
Adding Flow.ai's state-of-the art technology advances Khoros's conversational AI and machine learning (ML) capabilities, data science expertise
MetaCX Announces Ambitious Plans To Digitally Transform B2B Supplier/Buyer Relationships
MetaCX Integration Hub Offers Integration With Over 200 SaaS Tools and Data Sources To Enrich Joint Success Planning and Customer Collaboration
Mitto Launches Conversations, a Single Interface for Omnichannel Customer Communications
Conversations eases and streamlines two-way customer communications across a wide range of engagement channels without the need to integrate APIs
CodeBroker Introduces “CS Resolve” for Customer Service Appeasement
Application turns customer frustration into customer delight via instant delivery of digital coupons and gift cards
Clarabridge CX Analytics launches AWS Contact Center Intelligence solution
A leader in AI-powered text and speech analytics leverages Amazon Transcribe within the AWS Partner Network, enabling organizations to extract insights from calls and hundreds of other customer feedback sources in a centralized platform
Glia Raises $78 Million in Series C Funding Led by Insight Partners as Demand...
Company's total fundraising surpasses $100 million as market goes mainstream