News Editor
CodeBroker Introduces “CS Resolve” for Customer Service Appeasement
Application turns customer frustration into customer delight via instant delivery of digital coupons and gift cards
Clarabridge CX Analytics launches AWS Contact Center Intelligence solution
A leader in AI-powered text and speech analytics leverages Amazon Transcribe within the AWS Partner Network, enabling organizations to extract insights from calls and hundreds of other customer feedback sources in a centralized platform
Glia Raises $78 Million in Series C Funding Led by Insight Partners as Demand...
Company's total fundraising surpasses $100 million as market goes mainstream
InMoment Acquires Digital Feedback Leader Wootric to Accelerate Pursuit of Experience Improvement for World’s...
Combination brings a self-serve, scalable and always-on digital sensing capability, with robust customer journey analytics, to InMoment's current offerings
Khoros Acquires CX Innovator Topbox and Closes Significant New Growth Investment from Vista Equity...
Khoros with Topbox will deliver the CX industry's most comprehensive solution that provides a unified, actionable view of the customer
TTEC Unveils New Customer Experience Trends with Release of its 2021 CX Trends Report
TTEC takes a deep dive into seven trends altering the new customer and employee landscape
Serviceaide Announces Integration of the Luma Virtual Agent with its Point of Business Service...
Serviceaide, Inc. announced availability, and seamless integration, of its Luma 2.5 virtual agent on the Point of Business (PoB) platform
Sprinklr Announces Integration with Quora
Automatically identify and analyze insights from customers asking questions on Quora, the leading Q&A platform with more than 300 million monthly active users
Twilio Segment Highlights Future of CDP Industry in New Report
Survey of 4,000+ decision makers shows that customer data is seen as the new currency, and digital transformation will drive CDP adoption
MetaCX and Valuize Launch Co.Lab To Help B2B SaaS Companies Transform Value Selling and...
Collaborative Innovation Lab Is First-of-Its-Kind, Promising a Simple Starting Point for Digital Transformation of the B2B Customer Lifecycle
Verint Introduces Digital Behavior Analytics to Understand How Customers Navigate Digital Properties and to...
Organizations Gain Newfound Visibility into Customer Journeys to Speed Issue Resolution and Improve Business Outcomes
Unbabel Launches COMET, Blazing New Trail for Ultra-Accurate Machine Translation
Unbabel announces the release of COMET (Crosslingual Optimized Metric for Evaluation of Translation), an open-source neural framework and metric for Machine Translation (MT) evaluation
Sales Mastery Launches Digital Platform for Advisory Services Clients
Subscribers will have access to a broad range of digital content while also having quarterly check-in calls and bi-monthly group calls
Serviceaide Expands Offerings and Global Customer Base with Acquisition of Wendia, a Leader in...
Combination Will Enable Customers to Deliver New Levels of Intelligent Service and Support Powered by AI, Knowledge, and Automation
Seismic Fall 2020 Release Extends Content Analytics Capabilities, Helping Revenue Teams Maximize Performance
Seismic Gives Customers Unparalleled Abilities to Explore, Customize and Share Actionable Insights on Campaigns, Content, and Deals
Smart Communications Study Spotlights Need for Accelerated Shift to Digital Conversations Due to COVID-19
86% of Consumers Prefer Digital Interactions, but Businesses Are Not Yet Fully Meeting Expectations
STUDY: Majority of U.S. Shoppers Are Buying More Online, but Are Fatigued by Barrage...
New research from Avionos reveals more than three-quarters of shoppers feel overwhelmed by frequent brand messaging despite making more online purchases
Mid-Pandemic Ecommerce consumer report finds increased e-commerce spending set to continue after Pandemic ends
Consumers also became more environmentally conscious with their spending during Lockdown
Report Finds Customer Centric Organizations Perform 3X Better Than Their Peers
Report studies the impact CX has on B2B and B2C companies
Pega Introduces First RPA Auto-balancing Feature for Hands-Free Bot Workload Management
New capability enables organizations to significantly reduce RPA licensing, management, and infrastructure costs