News Editor
Oracle, Lithium, and Zendesk Partner with Smooch to Fix Digital Customer Experience
Omnichannel messaging platform lets CX platforms circumvent B2C “messaging wars”
Zendesk Launches Omnichannel Suite for an Integrated Customer Experience
New omnichannel offering brings together the most popular customer communication channels in one simple package and price to help companies provide a consistent and connected customer experience.
NewVoiceMedia research reveals bad customer experiences cost U.S. businesses $75 billion a year
The U.S. has progressed as a nation of “serial switchers” – consumers quick to abandon one company for another – with the number of respondents leaving a business due to inadequate customer experiences increasing by 37 percent since NVM’s 2016 study.
Serenova Empowers the Contact Center with Integrated Performance Management Solution
Leading CCaaS vendor partners with Clearview to bridge the gap between data analytics and business intelligence to improve the customer experience
New ServiceNow Virtual Agent Takes Chat from Conversation to Resolution
Now employees get answers immediately and can open cases directly from chats to make every day work simple, accessible and natural for everyone
Apttus’ Full-Spectrum CPQ Solution Fills Glaring Efficiency Gaps For Enterprises Selling in the Modern...
Industry's First All-inclusive Solution Speeds Sales Process by Combining Products and All Associated Services in One Unified Quote
Atomic X Enters the AI Marketplace to Help Companies Scale with Intelligent Chatbots and...
Toronto technology firm launches next-generation AI chatbot, Rufus
Intouch Insight Launches LiaCX — New Customer Experience Management Software
New customer experience management (CEM) software enables organizations with multiple locations to take action to improve customer experience (CX) and measure impact on business outcomes.
New Artificial Intelligence-Powered Routing Engine by Genesys Creates World’s Most Predictive Customer Experiences
New Capabilities Extend Company's Latest Innovation in AI; Customers Confirm Better Business Outcomes, Higher Satisfaction Results
Zaius Unveils Omnichannel Campaign Manager to Usher in New Era of B2C Marketing
New capabilities simplify multi-touch, omnichannel marketing using a customer-first approach
Chief Marketer Jobs At Risk If Customer Experience Strategies Don’t Succeed, Reports CMO Council
76 Percent of CMOs Believe Their Jobs Are on the Line if Customer Engagement Doesn't Satisfy Digitally Demanding Consumers; Only 10 Percent Can Measure Financial Impact
Marriott International Launches Global Customer Recognition Platform Powered by Salesforce, Providing Personalization at Scale...
The platform unifies Marriott’s global guest services across 30 brands and 6,500 properties to provide a connected, personal and anticipatory guest experience
NICE To Acquire Mattersight, Bolstering its Leadership in Cloud Customer Service Analytics
Integrating the market leading cloud analytics solutions of Mattersight and NICE Nexidia allows organizations to move to a new era of creating smart personal connections
Evolve IP Acquires Leading UK Cloud Communications Provider thevoicefactory
Expands Global Presence and Distribution Capabilities, Deepens Vertical Presence in Hospitality, Automotive, Finance and Legal Industries
The Company Using Human Power and Machine Learning to Tackle Customer Service for Startups:...
Incubated by support services giant Asurion, Simplr brings on-demand, affordable customer service solutions to high-growth startups
Confirmit Launches Employee Pulse Solution
Integrated, agile, continuous listening solution will empower employee voices
MaritzCX Rolls Out Major Platform Updates to Its 1.7 Million Enterprise Users
New features deliver large enterprises easy and practical ways to execute better customer experiences and boost the bottom line.
TCN Announces Integration Partnership with CallMiner, Enhancing Its Cloud-Based Contact Center Platform with Speech...
TCN Speech Analytics, powered by CallMiner, will uncover customer engagement insights to improve contact center agent performance and customer experience
Gainsight Introduces the Official Partner Ecosystem for Customer Success Industry
Trusted Affiliates Join Forces to Create the Platform of Record for the Chief Customer Officer
Spark451 Launches Element451 to Transform Enrollment Management
Intelligent admissions marketing technology & CRM platform integrates all essential enrollment features into cloud-based software for colleges and universities