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Sales Mastery Launches Digital Platform for Advisory Services Clients

Subscribers will have access to a broad range of digital content while also having quarterly check-in calls and bi-monthly group calls

Serviceaide Expands Offerings and Global Customer Base with Acquisition of Wendia, a Leader in...

Combination Will Enable Customers to Deliver New Levels of Intelligent Service and Support Powered by AI, Knowledge, and Automation

Seismic Fall 2020 Release Extends Content Analytics Capabilities, Helping Revenue Teams Maximize Performance

Seismic Gives Customers Unparalleled Abilities to Explore, Customize and Share Actionable Insights on Campaigns, Content, and Deals

Smart Communications Study Spotlights Need for Accelerated Shift to Digital Conversations Due to COVID-19

86% of Consumers Prefer Digital Interactions, but Businesses Are Not Yet Fully Meeting Expectations

STUDY: Majority of U.S. Shoppers Are Buying More Online, but Are Fatigued by Barrage...

New research from Avionos reveals more than three-quarters of shoppers feel overwhelmed by frequent brand messaging despite making more online purchases

Mid-Pandemic Ecommerce consumer report finds increased e-commerce spending set to continue after Pandemic ends

Consumers also became more environmentally conscious with their spending during Lockdown

Report Finds Customer Centric Organizations Perform 3X Better Than Their Peers

Report studies the impact CX has on B2B and B2C companies

Pega Introduces First RPA Auto-balancing Feature for Hands-Free Bot Workload Management

New capability enables organizations to significantly reduce RPA licensing, management, and infrastructure costs

Cyara Debuts New Customer-Focused, Value-Driving Support Services

New extended Support and QA Testing services, geared toward improving automated CX assurance, agile and DevOps initiatives, are now available

VereQuest Launches e-Learning Suite to Address Growing Customer Expectations and Support Work-at-Home Agents

VereQuest announces the release of Contact Center Check-Up™ -- a series of best-in-class, e-learning modules designed specifically for the challenging contact center environment and the people who work there.

Intercom’s New Research Reveals 5 Transformative Customer Support Trends

The 2021 Customer Support Trends Report shows how the COVID-19 pandemic is impacting support leaders’ annual plans and identifies conversational support as a key strategic area of investment in 2021

Retailers Must Deliver Better On- and Offline Experiences or Miss Out on Reduced Peak...

Channel hopping shoppers say Black Friday budgets down by 37% and holiday budgets down 43% Retailers need new practices to capture and keep consumers long-term

Salesforce Introduces Revenue Cloud to Help Businesses Accelerate Revenue Growth Across Any Channel

Revenue Cloud makes B2B buying fast, flexible, and simple for customers without sacrificing compliance and accuracy

Announcing Sprinklr’s Fall Product Release: 400+ new Features to Boost Productivity

Building on the innovations Sprinklr announced this Summer Winter, the company is continuing to double down on new capabilities

Paytronix Introduces Subscription Programs for C-Stores and Restaurants

Turnkey program enables restaurant and c-store brands of all sizes to embrace one of the most successful revenue drivers of ecommerce

Khoros Launches 2020 Autumn Innovation Release, Delivering AI-Powered Human Connection Across the Digital Customer...

Product features launching in this release include new channels, experiences, and connectivity in the Khoros platform to manage teams and communities more effectively

Insightly’s New Marketing Automation Features Change the Way Businesses Manage Customer Journeys

Innovator of Unified CRM Adds Prospect Grading & Scoring, A/B & Multivariate Testing, and New Marketing Analytics

TELUS International announces agreement to acquire Lionbridge AI

Acquisition supports evolution of TELUS International’s digital transformation strategy

SugarCRM Acquires W-Systems to Accelerate Sales and Marketing Implementation Services and High Value Add-Ons...

W-Systems is Sugar's North America Reseller of the Year in 2020 and one of the company's largest global implementation partners

Brenock Announces “Idea Pipeline” Platform to Actively Engage Employees

A streamlined online tool to effectively feed continuous improvement initiatives

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