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TELUS International to Acquire Competence Call Center

The acquisition will be the most sizeable transaction in TELUS International’s history at a purchase price of approximately €915 million

Valassis Research: Direct Mail Influences Online Purchases, Motivates Millennials

Valassis research found millennials have a high response to direct mail, even more so when those ads are relevant and part of a multichannel campaign.

Millennials and Generation Z Are Driving the Digital-first Future of Customer Experience

NICE inContact CX Transformation Benchmark finds digital-native use of artificial intelligence, chatbots, and social messaging are shaping modern customer service

Report: Agile Customer Experience Significantly Contributes to Digital Marketing Success for Finance Companies

Adthena’s Q4 2019 CMO Search Intelligence Report evaluates the state of the finance search landscape to help CMOs optimize performance

Kustomer Raises $60 Million To Further Transform Customer Service

Series E funding round is led by Coatue with participation from existing investors Tiger Global Management and Battery Ventures

Pega Survey: Customer Service Reps Are Sick and Tired of Roadblocks Preventing Better Customer...

One in three say they don’t have the right tools to properly assist customers

Sales Tech Pioneer Chili Piper Launches the First Collaborative Inbox Built for Revenue Teams

New offering provides account managers and account executives the first email client purpose-built for email sharing, messaging, CRM integration, and task management

Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level

New partnership powers connected customer conversations across phone and messaging

DecisionLink Debuts ValueCloud® for Sales at Dreamforce

Leading Customer Value Management (CVM) platform - ValueCloud® now offers self-service UX/UI for sales

Swiftpage Refreshes Full Suite of Act! CRM Solutions for SMBs

Latest version boasts a completely modernized user interface, customizable console, all-new Act! Growth Suite plans and pricing, and more.

Episerver Signs Definitive Agreement to Acquire 1:1 Personalization Company Idio

The Acquisition Immediately Enhances Episerver’s Analytics and Personalization Capabilities to Deliver Customer-Centric Digital Experiences

Why Businesses are Shifting to Buying Software Online

SAP SE today said a new survey showed that more than 80 percent of organizations no longer use the calendar to time their enterprise software solution purchases.

Verint Reimagines Cloud Workforce Management to Deliver World-Class Solution That Meets the Evolving Needs...

Market-leading Ease of Use, AI-Infused Automation and Innovative New Mobile Features Mean Streamlined, Intuitive User Experiences

Adams Street Partners and Sapphire Ventures Lead $40M Investment in Punchh to Power Digital...

The investment will accelerate the development of Punchh’s customer AI technologies while optimizing its solutions for new retail verticals

OpenText Delivers a Flexible Path to the Cloud, Enhanced Security and Compliance and Visibility...

New Release Responds to Enterprise and Government Demands with Updates to Market-Leading EIM Portfolio

Conga Study: More Than Eight out of 10 Companies Believe Digitally Transforming Documents is...

Survey reveals documents sit at the epicenter of Digital Transformation, key to transforming the customer experience

Upland Software Accelerates Sales Velocity With Latest Release of CRO Solution in Enterprise Sales...

Latest release of newly acquired customer revenue optimization (CRO) solution, Altify, offers improved user experience, tighter integrations, and smarter analytics to further streamline the sales process

ZoomInfo Launches Compliance API to Help Businesses Adhere to Data Privacy Obligations Outlined by...

Global Leader in GTM Intelligence Solutions Strengthens Commitment and Capabilities to Assist with Data Privacy and Compliance Within Everyday Workflows, Across All Marketing Automations

Merkle’s Customer Engagement Report Finds 86% of Marketers Have Defined Budgets for Personalization, Gap...

Q4 2019 report identifies opportunities for marketers to improve personalization efforts

InsideSales.com Rebrands as XANT to Reflect Focus on New Revenue Acceleration Solutions

InsideSales.com Rebrands as XANT to Reflect Focus on New Revenue Acceleration Solutions

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