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Authenticx Introduces Eddy Effect Dashboard to Identify and Attack Disruptions in the Customer Journey

Solution enhances platform capabilities to surface customer roadblocks and tackle disruptions in one convenient location

Jabmo Updates Account Data Platform for a Holistic View of Omnichannel ABM

The robust platform now unites data from all website, advertising, webinar, and email activity to form a single source of truth for key account engagement

Pega Paves Path to Seamless Self-Service Experiences with New Embedded Workflow Integrations

React, Angular, and Web Components connectors make it even easier for organizations to provide total experiences on any channel

Fuel Cycle Launches Brand Health Tracking Solution

New measurement tool tracks core metrics for brand health continuously while using advanced analytics to provide actionable intelligence for marketers

Sendoso Adds New Curated Global Vendors and Product Enhancements to Platform

With a stronger global marketplace, new and existing customers have a more seamless and personalized experience

Uniphore Acquires Colabo to Deliver Knowledge AI and Automation

Knowledge AI capabilities automate extraction of knowledge entities and graphs to empower real-time learning for intelligent virtual assistants and human agents

Sitecore Reveals Updated Product Suite, Building on Technology Innovations Gained from Recent Acquisitions

At Symposium World Tour London, the company outlines composable products; showcases customers delivering digital experiences at scale

Cyara Adds Leading Automated Chatbot Testing to Customer Experience Assurance Offerings with Acquisition of...

Strategic acquisition expands Cyara’s digital CX assurance capabilities

Jabmo Expands Omnichannel ABM Platform with Sales Enablement Tools and Salesforce Integration

New account-based reports and email alerts will empower B2B sales teams with actionable insights and a competitive advantage

FlexIP Solutions Launches Flex Contact Center Pro Plus

CCaaS Plus Professional & Managed Services Make Enterprise-Class Customer Experience Easy for Businesses of All Sizes

Authenticx Enhances Platform Capabilities to Drive Improvement in the Healthcare Experience

Speech Analyticx™, Smart Predict™, Smart Sample™ and Montage Builder™ features provide intelligent data and create empathy at scale for healthcare professionals

Pega Delivers New Intelligent, Low-Code Capabilities for AI-powered Decisioning and Workflow Automation

Updates to core software suite help enable organizations to deploy apps faster, create smarter workflows, and improve experiences for customers and employees

‘Customer Intelligence’ from Total Expert Helps Financial Brands Connect with Customers at Key Moments...

Platform combines key customer insights with industry-leading intelligent automation to deliver the perfect customer journey in modern financial services

Bynder Acquires Content Operations Platform GatherContent

Digital Asset Management leader adds collaborative workflow and editorial process capabilities to enable teams to manage the entire content creation and distribution lifecycle

Litmus Launches New Capabilities to Level Up Email Strategy, Optimize Highly Personalized Experiences

Litmus Launches New Capabilities to Level Up Email Strategy, Optimize Highly Personalized Experiences

Contentgine Unveils Groundbreaking Content Indication Platform® Enabling Marketers to Gain New Insights into Business-to-Business...

Industry-First Platform to Advance Category Content Consumption Analysis

Qualtrics Announces Discover, Defining the Next Generation of Experience Management

New set of products helps organizations listen to, analyze and act on everything that customers and employees are saying to deliver personalized experiences and build deeper relationships at scale

New Pega Voice AI and Messaging AI Solutions Give Service Agents an Intelligent Copilot...

Conversational AI solutions offer hands-free capabilities during live interactions in real time for more efficient resolution

InMoment Further Extends AI-Powered Technologies to Advance Experience Improvement

InMoment AI™ is a new layer of intelligence in the XI Platform to enable brands to grow through a better understanding of teams, current customers, and future customers alike.

Mediafly Finalizes Acquisition of InsightSquared, Offers B2B Teams the Most Complete Revenue Enablement and...

The completed acquisition marks the close of a remarkable year for Mediafly with over $35M in funding, industry accolades and 110% increased headcount

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