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News Editor

News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.

MadCap Software Acquires Xyleme to Expand Suite of Intelligent Content Management Products

Agreement brings together trusted, industry-leading, enterprise-class solutions that deliver on organizations' technical documentation, training and compliance demands

Unlocking Business Potential: How Mid-Sized Enterprises Become and Remain Competitive Using GROW with SAP

Transformative platform is designed to propel businesses into a new era of growth, efficiency, and strategic advantage in the ever-evolving digital landscape

Eagle Eye Unveils EagleAI, an AI-Powered Data Science Solution Designed for Retail

By leveraging customer data and predictive machine learning algorithms, EagleAI is ushering in the next generation of personalisation at scale

Fast Simon Brings GenAI Similarities and Personalized AI Features to Tapcart

Three new widgets will enhance upsell and cross-sell on Tapcart mobile apps

Integrate Launches Media Division, Pipeline360

New Survey Reveals Over Half of B2B Marketers are Not Able to Meet Their Pipeline Goals

Beaconstac Becomes Uniqode with a Vision to Unite the Physical and Digital Worlds

QR code leader unveils new name, logo reinforcing its mission of building the future of connected codes for the planet

Acquia Completes Acquisition of Monsido

Adds website accessibility, website optimization, and compliance solution to Acquia's industry-leading digital experience platform (DXP)

InMoment and Bright Expand Partnership to Elevate the Customer Experience With AI-Powered Upskilling

Offering provides a new way for large enterprises to elevate the employee journey, leading to a better overall customer experience (CX)

Chatmeter Unveils the Future of Reputation Management with Launch of Pulse AI: Signals

Uses AI to surface actionable insights from customer commentary in real-time for multi-location businesses

Zendesk signs definitive agreement to acquire Klaus

Acquisition deepens company's commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities

Crawford Technologies Launches AI-driven Language Translation Solution

Using ILA, users can speak, spell aloud or type their words and the entire conversation is immediately communicated to the other party in their chosen…

Qbuster Technologies debuts self-checkout solution at 2024 NRF

New self-checkout solution will help retailers level the playing field between in-store and online

Zenarate Launches New Call Analyzer Capabilities to its AI Coach Platform to Transform Contact Center Agent Training and Performance

With integrated simulation training and call analysis, customer care leaders can connect immersive learning and agent assessment to foster continuous skills improvement

Propel Software Extends the Digital Product Thread to Customer Assets Connecting Product, Commercial, and Service Operations

Improves Field Service and Product Quality, Enhances Customer Satisfaction, Enables IoT Connected Product Initiatives

CommBox launches Era AI to enable customer service to be intelligently automated and CX costs to be cut by...

Era AI is based on a winning combination of both proprietary technology developed by CommBox and commercial large language models

GameOn Technology Evolves Into ON as Company Secures $25 Million in Fresh Strategic Funding

The ON platform revolutionizes AI chat, empowering businesses across diverse industries to effortlessly productize generative AI

LogRocket Reinvents How Digital Product Teams Create Ideal Experiences with Release of Galileo AI, Surfacing Most Impactful Areas of...

New AI solution will enable customers to quickly understand massive sets of digital experience data and surface the most important insights affecting users

Cyara Strengthens AI-based Chatbot Optimization Capabilities with Acquisition of QBox

Strategic acquisition delivers advanced conversational AI testing capabilities for improved chatbot accuracy and performance

Thryv Releases Forever-Free Thryv Command Center

More than 20,000 new small business users adopted Thryv Command Center during beta

Innovative Digital CX Partnership Delivers AI-Powered Results for Global Enterprises

Alorica and Genesys are teaming up to unlock the highest value of emerging technology for brands to achieve customer loyalty and optimized business outcomes

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