Amitha Pulijala
Amitha Pulijala
Amitha Pulijala is the Chief Product Officer of Cyara, where she leads product and strategy for the company’s AI-powered CX transformation. A product and AI leader with more than 15 years of experience, she has built and led high-growth SaaS platforms across enterprise communications and customer experience, including shaping AI and digital CX strategy at Ericsson, Vonage, and Oracle.
AI Doesn’t Get a Second Chance in These Moments
More than half of consumers (56%) say a poor AI interaction reduces their trust in the company. That puts pressure on these moments in a…
Even the Best CX Fails Without the Right Customer Persona
Most companies judge customer experience the way operations teams are trained to judge systems. Did the system remain online? Did it respond? Was the...