Tim Thijsse
Tim Thijsse
Tim, a Customer Experience Manager at OrangeValley, brings a rich background from serious gaming to insurance. His impactful journey includes winning the Belgian Usability Award, streamlining insurance packages, and transforming Beerwulf's approach, reducing customer emails by 50%. Tim's 2024 focus is standardizing CX initiatives, centralizing insights, and using AI for inspiration.
Effectively handling customer feedback and customer signals
14.3% of customers don't say they've had a bad experience (2). Therefore, it's important to connect users who do say something to users exhibiting...
Using AI for Voice of the Customer in 7 steps
Much mentioned but not always a clear guideline on how to apply it in your customer research. Here are three common Prompts I use...