Diana Villalobos
Diana Villalobos
Seasoned Customer Experience & Market Researcher professional with over 10 years of experience, I specialize in leveraging data to drive business growth through customer-centric strategies. I have successfully led over 50 strategic qualitative and quantitative research projects across various industries, developing data-driven marketing strategies and delivering impactful insights that shape business decisions.
AI for Customer Insights: Hype vs. What Managers and Professionals Are Actually Doing
Most companies are now using AI to understand their customers, but how they're using it, and how much they trust it, is more specific...
The Most Ignored Touchpoint in Customer Experience (And What It’s Really Costing You)
Offboarding is not the end of the customer relationship. It is the most honest conversation you will ever have with a customer.