Tejinder Vohra
Tejinder Vohra
Tejinder is a former space scientist turned AI consultant and solutions architect with decades of experience across research, technology leadership, and enterprise systems. He designs and builds AI solutions — RAG systems, ETL pipelines, natural-language analytics and a strong preference for on-premises, open-source deployments. He writes regularly about the practical realities of applying AI in customer service, data engineering, and the changing shape of human-AI work.
Buying Contact Center Software for a Headcount That May Not Exist
The most-funded companies in customer service right now are selling agents that work instead of humans. A different philosophy that quietly rearranges the entire technology…
Meta’s AI Tracking Raises a Question Nobody’s Ready For
Meta just announced it will install tracking software on employee laptops to record every keystroke, mouse movement, and screen activity. The reason? To train AI…
When AI Calls AI: The Funny (and Real) Future of Call Centers
Somewhere around 2027, a call center AI is going to pick up the phone, hear another AI on the line, and both of them will…
Why Back-Office Monitoring Won’t Save Your Contact Center
Why Contact Centers Are Tracking Mouseclicks Instead of Eliminating Them ...
When AI Becomes Your Coworker: Why Contact Centers Are Merging HR and IT
Source: Pexels Tracey Franklin has a management problem most executives would find absurd: she oversees 3,000 AI agents and 5,000 humans. Who handles an AI…
How AI Makes Human Agents Heroes
Despite headlines about AI replacing human workers, the reality in contact centers is far different: AI is making human agents more valuable, not obsolete.
The Mathematical Foundation of AI-Driven Workforce Management: Optimizing Contact Center Operations Through Advanced Analytics
Abstract Effective workforce management is increasingly critical as contact centers transform from cost centers to strategic assets. According to industry research, 34% of organizations identify...
Rethinking Queue Management: AI-Driven Dynamic Balance in Contact Centers
From Static Allocation to Intelligent Orchestration ...
Rethinking AHT: A New Formula for AI-Hybrid Contact Centers
Net AHT: Rethinking Contact Center Metrics for AI-Hybrid Operations ...