Rachael Qureshi

As a leader in Experience Advisory, Rachael is drawn to the intersections where experiences meet — how employee engagement shapes customer loyalty, how operational choices ripple into culture and morale, and how new technologies succeed or fail based on the people who adopt them. Over the last decade, she has led multidisciplinary teams at the crossroads of strategy, design, and technology, helping organizations reimagine both employee and customer experiences across the front, middle, and back office.