Marie Angselius
Marie Angselius-Schönbeck is Chief Impact Officer and Chief Corporate Communications at Artificial Solutions, a company in Conversational Customer Experience. In 2019, she founded Women in AI by Amelia, an IPsoft-company, a global initiative to help close the gender gap in STEM. She has worked in th Conversational AI-industry for 5 years.
The rapid advancements in Large Language Models (LLMs) like GPT have sparked a debate about the future of conversational AI. While it's tempting to...
What's driving the prioritizations in Generative AI? As the spotlight has shifted to customer service, what can we expect from customer service in the...
Introduction to the Call Abandonment and Misrouting Problem We've all been there — stuck on a phone call with an automated service, unable to...
The healthcare industry is witnessing a significant transformation in customer service, thanks to the integration of Artificial Intelligence (AI) in call center operations. Among...
Contact centers are witnessing a significant transformation. The Covid-19 crisis led to a surge in call volumes and a decline in customer service agents,...
Keeping Customers Waiting Leads to Call Abandonment, Lost Revenues, and High Staff Attrition Rates The amount of time callers wait in a queue before being...
In the age of digital communication, it's crucial for businesses to maintain a strong customer service presence. Interactive Voice Response (IVR) systems have long...
COVID-19 is yet again keeping people indoors and socially distanced, and many states and countries and are reapplying restrictions. And with the lack of...