Baker Nanduru
Baker Nanduru
Baker Nanduru is CEO of ClearlyRated, the market-leading CX platform for professional services. Host of The AI Advantage podcast. clearlyrated.com
Your AI Has No Reputation to Lose. You Do.
Trust built over years. Your AI can spend it in twenty minutes.
Your Clients Are Happy. They’re Also Learning to Live Without You.
Every metric looks right. NPS at 55, up 17 points in a single year. Ninety-five percent of clients say they plan to stay. Satisfaction...
Your Clients Were Never Going Away
The AI Scare Was a Sales Strategy
The AI Antidote
You have an AI mandate. The question is whether you have an AI return. A board member asked me two questions last month that every...
The AI Bill I Can’t Stop Paying
Every CEO in my seat is being asked to spend faster than they can measure, in a macro that already punishes spend that doesn't measure,…
Why Client Relationships Survive AI
Slow systems beat fast technologies. They always have. Nitrogen fixation. That's the phrase I haven't been able to stop thinking about all week. My running…
The Supervision Gap
Three weeks ago I was in a working session on an agentic prototype we're building. A customer had left negative feedback. The AI caught...