Baker Nanduru
Baker Nanduru
Baker Nanduru is CEO of ClearlyRated, the market-leading CX platform for professional services. Host of The AI Advantage podcast. clearlyrated.com
Your Clients Were Never Going Away
The AI Scare Was a Sales Strategy
The AI Antidote
You have an AI mandate. The question is whether you have an AI return. A board member asked me two questions last month that every...
The AI Bill I Can’t Stop Paying
Every CEO in my seat is being asked to spend faster than they can measure, in a macro that already punishes spend that doesn't measure,…
Why Client Relationships Survive AI
Slow systems beat fast technologies. They always have. Nitrogen fixation. That's the phrase I haven't been able to stop thinking about all week. My running…
The Supervision Gap
Three weeks ago I was in a working session on an agentic prototype we're building. A customer had left negative feedback. The AI caught...