New certification equips healthcare professionals to deliver more equitable, patient-centered care across diverse populations
PX Academy, a subsidiary of CX University, has launched the Culturally Competent Patient Experience (CCPXP) Program, a self-paced online certification designed to help healthcare professionals and organizations close gaps in care and improve outcomes for patients of every background. The program prepares learners to earn the Culturally Competent Patient Experience Professional (CCPXP) credential.
As healthcare systems work to reduce disparities and strengthen trust with the communities they serve, cultural competence has moved from an aspiration to an operational necessity. Patients increasingly expect care that respects their values, beliefs, language preferences, and individual needs. The CCPXP Program addresses that expectation directly, connecting cultural competence to the measures that matter most to healthcare organizations: quality outcomes, patient loyalty, and value-based care.
A Program Built Around Health Equity
The CCPXP Program is organized into four expert-developed learning areas that move from strategy through measurement, with AI-driven insight woven throughout:
- PX Strategy and Healthcare Equity — aligning patient experience strategy with equity goals and the realities of an evolving healthcare sector.
- Patient-Centric Cultural Competency — building awareness, communication skills, and culturally responsive care that reflects the diverse backgrounds of patients and staff.
- Design, Innovation, and Voice of the Patient (VOP) — using journey mapping, inclusive design, and patient insight to improve the full experience of care.
- PX Metrics and Analysis — measuring outcomes, identifying disparities through demographic data, and using AI-enabled insight to drive accountability and improvement.
Grounded in Proven Methodology
The CCPXP Program brings proven customer experience methodology from the business sector into the healthcare setting, translating it into practical tools for equitable, patient-centered care. Its curriculum reflects PX Academy’s deep experience training healthcare professionals and its focus on connecting cultural competence to the outcomes healthcare organizations care about most.
Designed for Practitioners and Organizations
The CCPXP Program is built for healthcare organizations seeking to influence key performance indicators and strengthen value-based care; healthcare professionals who want to lead as culturally competent patient experience practitioners; and the leaders, educators, managers, and consultants responsible for improving patient-centered care. Courses follow the science of adult learning and include engaging lessons, interactive activities, videos, seminal articles, practice tests, and application playbooks. The fully online format is accessible on any device, allowing learners to progress at their own pace over a three-month access period.
Part of a Broader Mission
CX university and its subsidiary PX Academy has trained thousands of healthcare professionals in patient experience practices and maintains a Net Promoter Score of +93. As a CXPA Recognized Training Provider since 2015 and a 2022 CX Day Impact Award winner, the academy brings proven customer experience methodology from the business sector into healthcare. The CCPXP Program extends that mission, helping organizations build cultures of patient and employee obsession that drive innovation, trust, and measurable improvement in care.
Availability
The Culturally Competent Patient Experience Program is available now. Details and enrollment can be found at cxuniversity.com/product/culturally-competent-px-program. Additional information is available at pxacademy.com.
About PX Academy
PX Academy (PXA), is led by Janet Biedron, MSN, MBA. She is a nurse and former CEO of hospitals in CA, NJ, and PA. PXA specializes in elevating healthcare professionals through patient experience training derived from proven business-sector practices. With a commitment to culturally competent, person-centered care, PX Academy is helping to set a new standard in healthcare education on a global scale.
About CX University
Founded in 2015 by Dr. Mohamed Latib, CX University develops experience makers through comprehensive online customer and patient experience education. CX University is a CXPA Recognized Training Provider and has trained more than 50,000 learners across 125 countries.