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News Editor

News Editor
CustomerThink offers a free news posting service for press releases relevant to our community. To submit your press release to our news editor, send an email to [email protected] with the press release headline and main content in the email subject line and body, respectively. That's it! Approved press releases will appear in our news category within one business day of submission.

From Wait Times to Real-Time: Assort Health Secures $3.5 Million to Scale First Generative AI for Healthcare Call Centers

Solution Erases Long Phone Holds for Patients, Supports Overwhelmed Medical Front Desk Workers and Improves Patient Access to Physicians

GoTo Launches Contact Center Pro, Bringing Effortless, Affordable, and Convenient CCaaS to Mid-Market and Enterprise-sized Businesses

GoTo Contact Center Pro maximizes the customer experience with the next generation of CCaaS including omnichannel capabilities, workflow integrations, and advanced customer and agent analytics

Banzai Expands Reach Solution

Reach targets qualified contacts, drives event registration and generates leads for event marketers

Litmus Empowers Marketers to Make Every Send CountTM with 24/7 Link Monitoring

Email marketing leader announces new Link Monitoring in Email Guardian solution

Talkdesk Unveils Talkdesk Autopilot, a Generative Artificial Intelligence Customer Service Experience with New Self-Service Use Cases for Banks and...

Automations powered by generative artificial intelligence dramatically improve the customer experience of everyday banking and retail interactions while reducing the burden on strapped customer service…

Wedge Introduces Industry-First Programmable Payment Solution For Banking Associations and Credit Unions

Banks and credit unions nationwide can now issue customers the industry's most advanced debit cards

RAIN Group Launches “Sales Capability and Execution Assessment” to Improve Sales Performance

New evaluation tool allows sales leaders to benchmark teams, identify areas of focus

Propel Brings Deep Learning to PR With Revamped Propel 2.0 Platform

Initial beta includes genAI included in the email plugin for hyper personalization along with access to the platform's new and expanded journalist database

Acquia Enhances Brand Management Capabilities

New integrations for Acquia's digital asset management solution enable marketers to reuse high-quality assets faster across digital channels

Authenticx Launches Generative AI Solution Built Exclusively for Healthcare Customer Experience

Advanced GenAI solutions from Authenticx give healthcare organizations a secure, reliable platform to analyze findings hidden in customer interactions

Algolia Turbocharges Al-Futtaim Group’s Search Performance and Consumer Experience

AI-powered search capabilities boost global retailer's search revenue by over 220%, conversion rate by over 40%

TCS Joins Conga’s Elevated Partnership Program to Help Clients Transform Revenue Lifecycle Management

Tata Consultancy Services is the inaugural partner in this program, which will combine its deep industry knowledge and advisory services with Conga's innovative Revenue Lifecycle…

Glassbox Ushers in the Next Era of Customer Feedback Management with AI-Powered Voice of the Silent Solution

New approach closes the feedback gap facing traditional Voice of the Customer (VoC) programs by analyzing 100% of digital customer experiences

ibex Launches Wave iX: The Next Evolution in AI-Powered Digital-First Customer Experience

Wave iX redefines customer engagement and employee empowerment—from consulting and solution design to execution and insights

Genesys to Acquire Radarr Technologies, Unifying the Customer Experience Like Never Before

Combining Radarr Technologies capabilities with Genesys Cloud will give organizations new AI-powered experience orchestration capabilities

Precisely Launches PSYTE™ US Geodemographic Data, Enabling Businesses to Reach Their Ideal Audience

New segmentation data product, supercharged by the PreciselyID, helps provide premium levels of context for confident location-based targeting and decision-making

FlexMR Launches New AI-Coding Tool on InsightHub

TextMR uses generative AI to analyse qualitative text data to a high standard and allows for easy understanding of insights

MadCap Software Acquires Xyleme to Expand Suite of Intelligent Content Management Products

Agreement brings together trusted, industry-leading, enterprise-class solutions that deliver on organizations' technical documentation, training and compliance demands

Unlocking Business Potential: How Mid-Sized Enterprises Become and Remain Competitive Using GROW with SAP

Transformative platform is designed to propel businesses into a new era of growth, efficiency, and strategic advantage in the ever-evolving digital landscape

Eagle Eye Unveils EagleAI, an AI-Powered Data Science Solution Designed for Retail

By leveraging customer data and predictive machine learning algorithms, EagleAI is ushering in the next generation of personalisation at scale

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