Cassius Rhue

Seven Steps Before Hitting Send

We’ve all been there, scrambling for the undo/unsend button or wishing that the words coming out of our mouths had been rehearsed and polished just a bit more. A demanding text message from a coworker lights your fuse and you furiously type out...

How to Fight Fair When Working to Get Better Support

We all want a “wow” type experience when we engage with our vendors for support. Whether it is the clerk at the customer service desk of our local grocery store or the hotline for a service or subscription we have purchased. We want to...

How to take your corporate values off the wall, and improve customer satisfaction

I’ve toured many corporate offices, waiting rooms, and data centers with beautifully framed corporate values. Writing values such as “customer satisfaction” on the wall is easy. Living those values is hard. If your corporate values are to have a lasting impact...

Maintaining the Customer Experience During the Great Resignation

According to reports on NPR, more than 33 million people have quit their jobs since the spring of '21. Some have moved to new positions; others have left the work force entirely. This raises all kinds of questions for organizations and hiring managers, but...

New Posts