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Ricardo Saltz Gulko

Ricardo Saltz Gulko
Ricardo Saltz Gulko is the founder of Eglobalis and the European Customer Experience Organization. He is a global strategist specializing in B2B enterprises, with a focus on Customer Experience, Professional Services, Design and Innovation, as well as data-driven services. Ricardo empowers major global enterprises to generate new revenue and enhance market competitiveness through the delivery of exceptional global CX, and he employs design to drive adoption and growth. The end results of his work include high growth, increased retention, loyalty, innovation ignition, adoption and growth.

How Complexities Prevent and Improve Employee and Customer Experience

Reminder: Original article posted at Eglobalis website. Is your organization losing value and capacity to complexity? In this article, we provide a short framework for...

Deep Leadership: Act Boldly to Protect Customers, Employees and Partners

This post was originaly posted on Eglobalis website Of all the changes we’ve seen over the last four or five months of this slow-motion nightmare,...

The 6 CX Fundamentals of Organizational and Human Adaptiveness

When the pandemic started, many companies struggled, from procurement, retails to high technology among several sectors. Almost overnight their employees and customer interactions were...

6 Ways to Enhance Customer Experience Design, Adoption & Growth

This article was originally posted at Eglobalis! Today, customers and employees are searching beyond the buzz word of “Customer Experience”, and “Employee Experience”; they are...

Retail Digital Experience Can Still Satisfy Europeans during COVID-19

Where are your customers going? They’re online. The why is obvious at least. Of all industries, Consumer-Packaged Goods (CPG) stands at an opportune turning point...

Enhance Customer Experience and Culture: 17 Ways to Close the Gap between Company Silos

The complete 30 ways to close the silos gap original article was posted at Eglobalis When, values, people, quality, purpose, direction, empowerment, are missing,...

Empathy, Your Next CX and Services Weapon! 18 Pieces of Advice that Drastically Improve Both

The Original and complete article version was posted here. Here all started The lack of empowerment and trust of Telefonica O2 an of the largest…

The Customer Experience, Servitization Business Models and IOT – Part II

The balance act between exponential and linear possibilities will be how to accommodate future IOT, Apps, Cloud and other customer experience enablers. Will hyper-personalized...

The Impact is Now! The CX Touch Point with Servitization, IOT, and Transformation – Part I

“ This post was originally written for Eglobalis Blog here.” Part I In 1915 Mark Curtis, Fjord’s Chief Client Officer, described his company vision of…

What an Amazon mistake and a burning car taught me about Customer Experience Planning

The source and original article was posted here at Eglobalis. Years ago, I was living in Cherry Hill, New Jersey. These days (in Germany) I...

Is simplification of services and customer experience worth $86B?

Simplicity is all the rage in experience design circles these days. Which we are all searching for. Consider some of these visionaries: Martin...

What are the customer experience steps to cut poor features from your tech product to enhance CX & Design?

What are 20 real steps to cutting waste out of your products, services, and experiences to make sure you deliver what the customer needs...

How do you know if your Customer Experience, Technology Product or Service is too Complex?

We all want to design products, services, and experiences that are relatively simple and intuitive to use. That makes sense: an easier-to-use and onboard...

No Customer Experience, However well Design-ed, Can Make Up for a Lack of the “Q” Word.

I’m a firm believer that even the best customer experience -- one that is designed really well -- can’t make up for poor quality...

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