Ricardo Saltz Gulko
Ricardo Saltz Gulko
Ricardo Saltz Gulko is the founder of Eglobalis and the European Customer Experience Organization. He is a global strategist specializing in B2B enterprises, with a focus on Customer Experience, Professional Services, Design and Innovation, as well as data-driven services. Ricardo empowers major global enterprises to generate new revenue and enhance market competitiveness through the delivery of exceptional global CX, and he employs design to drive adoption and growth. The end results of his work include high growth, increased retention, loyalty, innovation ignition, adoption and growth.
Is simplification of services and customer experience worth $86B?
Simplicity is all the rage in experience design circles these days. Which we are all searching for. Consider some of these visionaries: Martin...
What are the customer experience steps to cut poor features from your tech product to enhance CX & Design?
What are 20 real steps to cutting waste out of your products, services, and experiences to make sure you deliver what the customer needs...
How do you know if your Customer Experience, Technology Product or Service is too Complex?
We all want to design products, services, and experiences that are relatively simple and intuitive to use. That makes sense: an easier-to-use and onboard...
No Customer Experience, However well Design-ed, Can Make Up for a Lack of the “Q” Word.
I’m a firm believer that even the best customer experience -- one that is designed really well -- can’t make up for poor quality...