Mei Lin Fung
Homo Sapiens evolving to Homo Socio-Sapiens
Thoughts for spring..... we are evolving and this is a fast part of a long cycle Humans have been evolving and its been happening over so long, the changes have generally been so slow, we mostly don't take it into account in the course of...
Tribal Leadership – networking the tribes
Happy Chinese New Year - the beginning of the year of the snake seems a great time to talk about this book Tribal Leadership - read last night and found very powerful and useful. So much so, I was moved to mention put forward ideas...
Did you catch all of these? 10 business models that rocked 2010
Cool or not? I'm glad to welcome in 2011 with a first post that will rock your socks. These 10 business models are different - one of them I even participated in- AirBnB and its been great. PatientsLikeMe - we've talked about in this blog...
Social Radio – example from Dell
If we want to build a community, how about thinking beyond a daily newsletter, how about radio?Manish Mehta, VP Social Media & Communities at Dell used this term at the end of this videa (starting around the 3 minute mark). He talked about how...
Customer Experience in the Government sector: A Marathon not a Sprint
What is your experience of government? Is this familiar when you travel? "you wait in line at least twenty minutes, pushing and shoving... staff... unhappy... people miss their flights". If you travel by air, then standing in the security queue at the airport has...
Jawdroppingly fun way to generate Customer Experience! Gamestorming – How an idea ignited Starbucks
How cool is this? Just after writing about Health spaces, I find this great social network story about playing games to design new experiences that engage customers - Watch this video - and bring innovation and fun into your workplace - AND improve your customer...
Managing Healthcare Through Social Networks
"In nothing do men more nearly approach the gods than in giving health to men." Cicero Mari Carmen Domingo of the Barcelona Tech University in Spain, helps us all with a great overview of the actual practice of physician and patient social networks in the...
Re-inventing the purpose of the firm – Customer-centric Capitalism
It is wonderful and highly validating to see Irving Wladawsky-Berger write about this topic and highlighting Johnson and Johnson as a sterling example of a company that has embraced customer-centric capitalism. He even quotes the J&J credo, which readers of this blog may recognize...
What is Twitter, a Social Network or a News Media?
Great analysis. Tip of the Hat to Alvis Brigis for alerting us.Check out this SlideShare Presentation: What is Twitter, a Social Network or a News Media? View more presentations from Haewoon Kwak.
Visualizing information – highlighting SAS as a mindful learner
With the information explosion - there is hope - I want to highlight SAS as a company who is taking a mindful learning approach to this difficult topic. Thanks to Rich Razon at Pureshare, I found Stephen Few's great analysis of healthcare costs - interactive...
5 exabytes created every 2 days. Up to 2003, that was the total information...
My stand outs from Google CEO, Schmidt's Top 10 Reasons why Mobile is Key - We generate today in 2 days, the amount of information that was generated from the start of human communication till 2003. - The Everything NOW 18 year old. There is…
Janine Benyus: Biomimicry in action | Video on TED.com
Watch for inspiration from nature - Innovation that is artful beautiful and inspired by nature Janine Benyus: Biomimicry in action | Video on TED.com
How to stop divide and conquer? No More Corporate Dodgeball 101509
A new understanding of why "The Meek shall inherit the Earth".... a pithy summary in 13 slides points the way to a new operating model for organizations No More Corporate Dodgeball 101509 View more presentations from Nilofer Merchant.
CRM and E-Government
A spirited exchange on Trust and Government - which seems strangely relevant these days when we have to think hard about what every tax payer is now in hock to due to the deficit: If you take the Federal Deficit of trillions of dollars, and...
He changed our lives…85th Birthday of the Inventor of the Computer Mouse –
I had the pleasure of attending Doug Engelbart's birthday party celebrated at The Tech Museum of Innovation last Saturday January 30th. Congratulations to Valerie Landau for organizing it, and to The Tech's online curator, Dr. Rob Stephenson for The Tech's hosting the star-studded event....
Social Networks and Maturity ? we have a ways to go IMHO….
Well, this blogpost from my esteemed colleague Mike Boysen at Customer Think reminds me that social networks are just entering their adolescent years. Not sure what they are going to become, and still shaking off the idea that the world is the world where parents...
“A higher purpose” CRM in 2010: The experts’ predictions
Follow on article by Neil Davey looking forward, quoting my "CRM at the Speed of Light" buddy I picked out the subtitle and highlighted it above - in the reaction to the financial catastrophe that has hit us, people are looking for higher purpose...
Health 2.0 and Social Networks – what CRM can learn from Health 2.0
This article is exclusively written for G-CEM and published in the Nov 09 newsletter. It can be viewed in full with graphics here. Diabetes is an epidemic in India and China. In 2006 and 2007 I was in discussion with Johnson and Johnson's CRM strategists...
What would Peter Drucker do if he were laid off?
I'm quoting from an interview by Meredith Levinson with Bruce Rosenstein the author of a new book on Peter Drucker as a life coach. It was published today (click on link above) at CIO Magazine. I really like the way he prefaces the comment...