Home Authors Posts by Dianne McCoubrey

Dianne McCoubrey

Dianne McCoubrey
I'm based in Ontario, Canada and focused on CX and BPO technology. My current position is the Vice President of Global Business Development for Grypp Corp Ltd. Grypp is a digital experience solutions company focused on providing visual customer engagement technology to contact centers, globally. i have a background in technology sales, particularly in transformative retail technologies.

How Do We Create A Completely Visual Customer Journey?

When companies plan how to design a customer service process they often go through a process called ‘customer journey mapping.’ This is where they...

Product Marketing Is Always Visual, But What About Customer Service?

When someone asks you to describe ‘product marketing’ what is the first thing that you think of? It will usually be a visual reaction....

How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?

Source: Unsplash We all agree to the terms and conditions (T&Cs) for services and products we use without ever reading them. The truth is that...

Why Isn’t The Customer Experience Visual By Default?

Did you see Oppenheimer when it was at theaters last year? Christopher Nolan’s latest movie tells the story of how the American physicist J....

New Posts