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Chris Dishman

Chris Dishman
Chris Dishman is Vice President of Customer Success at Totango. After spending nearly 20 years of progressive customer success leadership at ON24, including playing a central role in the company’s IPO, Dishman is focused on elevating how Totango customers maximize the value of their CS programs and technology purchases. He also leads the post-sales support and customer training and enablement department to help ensure a seamless customer experience after purchase.

From flexibility to cross-functional alignment: Four trends impacting the customer success space in 2024

Forget business as usual. In 2024, businesses face shifting customer expectations, evolving technology, and global economic uncertainties. In this challenging environment, prioritizing customer success...

Stop Churn With A Cardiogram, Not a Defibrillator

In medical dramas, it’s good television when patients flatline at the hospital and our heroes race to shock them back to life. In the...

Customers Don’t Care How You Make the Sausage: Outcomes, Not Activities, Deliver Value

I love helping people. It’s why I started working in customer success, in the first place – and while retention remains the key to...

How Best to Achieve Predictable and Scalable Growth

(Image credit: Totango) Today, change seems to be the only constant and even as budgets continue to tighten, customers still expect you to deliver faster,...

Revenue Retention is the Key to Scalable Growth in 2023

(image credit: Totango) Retaining customers has always been less costly than landing new ones, but in today’s economy, retention, renewal, and expansion have become the...

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