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Customer Experience

The Power of a Proactive Customer Service Strategy

Annette Franz -

The Essential Customer-Centric Mission Statement for Achieving Success

Denyse Drummond-Dunn -

Your CX Might Be Driving Away Big Spenders. Here’s What to Do About It.

Rick Sunzeri -

AI in the Spotlight: How Retailers Can Streamline Operations and Improve Long-Term Business Performance

Meagan White -

“Time Is Money”: White House Emphasizes Importance of CX with New Directives

Sandeep Garg -

Restaurant Prices Surge. Are Supermarkets Responding Competitively?

Jenn McMillen -

The Role of Emotional Intelligence in Marketing: Building Authentic Connections with Customers

Juned Ghanchi -

Why the Medical Devices Sector Holds a Higher Standard of Customer Experience

Ricardo Saltz Gulko -

The Opportunities & Pitfalls Of Fusing Human And AI-Powered Experiences

Colin Shaw -

Culture Transformation: The Importance of Socializing Core Values

Annette Franz -

Where is Your Customer Experience Going?: Enhancing Customer Engagement through Journey Mapping

Joseph Michelli -

The tech-merger made in retail heaven: Where AI meets IoT to deliver retailers real-time insights inside and outside the...

Edward Funnekotter -

What Indian smartphone users want: An insight into their digital behaviour

Shipra Bhutada -

Creating Customer-Centric Startups: A Guide To Effective User Research Strategies

Shipra Bhutada -

Old Adage, New Outcomes: How Applying Golden Rule Principles Lead to Customer Centricity, Loyalty, and Growth

Sarah Jarvis -

How CX can Supercharge Customer Acquisition Growth – 2024 Benchmarks

Greg Tucker -

How to Befriend Your Clients: Three Workflows for Lasting Relationships

Egor Kaleynik -

Titans of CX: How Samsung and Apple Compete and Collaborate?

Ricardo Saltz Gulko -

Discover The Surprising Benefits of Adding Friction To Your Experience

Colin Shaw -

How To Effectively Close The Brand Consumer Gap On Social Media

Juned Ghanchi -
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The 90 Days Roadmap to CCXP offers key benefits for Customer Experience professionals
In need of continuous professional development and certification? The 90 Days Roadmap to CCXP blended-learning program encourages ongoing growth in CX, keeping you updated on the latest trends and best practices in Customer Experience. Get full preparation for professional certification as a CCXP or CXS. Join before the kickoff session begins!

The Petrova Experience CX Strategy Conference, 10/1, in NYC
Celebrate CXDay with New York Times, Aibnb, JetBlue, Pfizer, more.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

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