Ed Lorenzini, CEO of Analyze Corporation, is an accomplished executive and technical program manager, with over 30 years in commercial and federal programs. Specializing in Big Data Analytics and Cyber Security, he has a proven track record in data analytics and marketing. Ed is known for his contribution to the development of innovative SaaS cloud-based tools in customer segmentation and direct marketing, enhancing the utilization of sociometric and demographic data across diverse sectors.
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CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.