Raviteja Sidda
Raviteja is Digital Marketing Manger at VOZIQ AI.
VOZIQ AI is the only cloud-based predictive retention solution that leverages sophisticated AI that is powered by 10+ targeted machine learning models to enable recurring revenue businesses to predict customers who are at-risk of cancellation and prevent the cancellation by driving large-scale actions through contact center customer care, marketing and field channels. VOZIQ AI’s solution significantly cuts time-to-value in industries such as home security and automation, pest control, home warranty, energy providers, telecom, and insurance.
As indicated above, the difference between leaders and laggards is a whopping 18.8X on customer profitability, 6.5X on customer retention, and 9X on customer...
Customer churn is due to several factors, such as poor customer service, ineffective marketing strategies, and stiff competition. High customer churn can result in...
55% of consumers are willing to pay more for a better experience and 96% will leave a business for bad service. This goes on...
Today, an effective retention strategy not only has to be quick but also agile in responding to the growing complexity of customer churn. It’s...
Today, an effective retention strategy not only has to be quick but also agile in responding to the growing complexity of customer churn. It’s...
Customer retention has assumed greater importance for recurring revenue businesses today. However, despite this, most companies are still struggling to plug in the leaky...
According to Gartner, as much as 80% of business information is in unstructured form. This information includes customer data captured from contact center agent...
The abundance of information and availability of choices have enabled customers so much today. A lot has changed in terms of their expectations since...
Contact center agents, field service professionals, technicians, services reps—these are a few of the many roles that constitute your front line. The front line...
Retention leaders in recurring revenue businesses are always at risk of losing their customers to competitors. This ever-looming churn risk is increasing, despite all...
Loss of paying customers is a significant drag on the bottom-line and profitability for any recurring revenue, subscription-based business where a predictable customer base...
Customer acquisition vs. customer retention — the comparison has existed for quite some time, especially with global enterprises realizing the impact of customer churn...
Considering the long-range impact of COVID-19, the role of retention leaders in recurring revenue or subscription-based businesses is becoming increasingly more important and challenging...
Reading provides so much more than just knowledge. Books inspire our minds, offer more and novel perspectives, and help us identify new opportunities with...
With rising competition and evolving customer expectations, companies realize the growing importance of customer retention. Customer churn is a grave concern for any recurring...
Regardless of their relentless efforts, brands across industries suffer from churn problems in today’s competitive world. As shown in the image below, one of...
Customer Lifetime Value (CLV) is a key metric for measuring long-term growth. It’s a direct indicator of how much value a customer is expected...
Businesses worldwide are waking up to the potential of location intelligence and leveraging it to engage with their customers. It offers a much better...
At first glance, chief marketing officers (CMOs) and contact center leaders may seem to have little in common. The CMO generally focuses on driving...
The pest control industry is benefitting from a number of advantages. Climate change, middle class income increases and the growing awareness of the importance...